TMA Louis T. Fiore Electronic Communications Scholarship Now Open for 2023-2024 Student Application

The Monitoring Association (TMA) is pleased to announce that the application period for the inaugural Louis T. Fiore Electronic Communications Scholarship is now open. The Scholarship is open to anyone studying an electronics curriculum, specifically electronic communications, or software development related to electronic communications, regardless of financial need. Students seeking such a degree in electrical engineering or an associate degree in electronics at any nationally accredited educational institution may apply. Established in 2022, the scholarship honors Mr. Fiore’s enduring contribution to the alarm industry and the Alarm Industry Communications Committee (AICC) and is intended to promote careers in electronic communications. The application deadline is Sept. 15th.

“We are honored and thrilled to recognize Lou’s immeasurable contributions to the monitoring industry with the presentation of this Scholarship,” stated TMA President Morgan Hertel. “Our goal is to present this Scholarship to a student who embodies Lou’s own passion for electronic communications and drive for professional excellence.”

The winner will be selected by a panel of TMA leaders and members, including its namesake, Lou Fiore. The announcement and presentation of the Scholarship will be made at TMA’s 2023 Annual Meeting in Maui, HI in early November.

For more information on this scholarship and application, go to


Monroe Joins The Monitoring Association Team

The Monitoring Association (TMA) is pleased to announce the addition of program management professional Ms. Karen Monroe to its team. In her new role as TMA Program and Administrative Coordinator, Monroe will be responsible for TMA’s Five Diamond, IQ, and FirstNet designation programs. Having previously managed customer accounts across the United States in the real estate sector as a title clearer, she brings a broad and diverse range of experience to the position.

“Karen brings a lot of passion and energy to this position, which an integral role on our team,” stated Celia T. Besore, CEO, TMA. “As monitoring centers continue to adopt our designations and new TMA programs are introduced, the combination of Karen’s experience, knowledge, and abilities will further enhance the quality and professionalism of all TMA offerings.”

“I am excited to be part of the TMA team,” shared Monroe, “As I learn more and more about TMA members and their dedication to saving lives, I find my own level of commitment to their businesses increasing. I welcome the opportunity to contribute to the advancement of TMA member companies through the delivery of programs, education, and resources.” Announces Innovations to Visual Verification announces new solutions that will empower monitoring station operators to make more informed decisions and expedite emergency response while supporting service providers with industry-leading solutions. For more than 20 years,’s technology has protected homes and businesses from intruders, vandalism, theft, and unexpected activity. Over the last year, has built a robust portfolio of Visual Verification features that enable a central station operator to more rapidly and thoroughly assess the emergency situation and expedite the appropriate response.

With the evolution of’s Visual Verification interface, operators will now have contextual indicators, live video feeds, and Video Analytics tools to help identify if there is a person or a perceived threat at a given location. By leveraging multiple data sources to understand the activity surrounding an alarm event, distills the information for the operator in the form of a Person On-Site Likelihood Indicator so that the operator may relay this critical information to first responders dispatched to the location.

“The Person On-Site Likelihood Indicator is the latest addition to Ambient Insights for Alarm Response, built to recognize activity around a property and deliver contextual information to monitoring stations in the event of an alarm. Leveraging the robust data set from our systems and making it easily digestible for the operator improves the experience and response for all involved during those critical moments,” said Adam Brandfass, Director of Product Management, Partner Tools and Operations at will continue to build on its Visual Verification interface with new indicators and proactive response options coming later this year. One of the enhancements, Unexpected Event Indicators, uses system data in and around the property to flag if events occurring during the alarm match normal behavior.

“ continues to push the security industry forward by incorporating both response and deterrence options. The ability to seamlessly add video to the alarm process deters crime, reduces false alarms, and helps us catch more offenders,” said Trey Alter, President and CEO of Dynamark Monitoring.

The collective offerings enhance’s integrated security platform and complement ongoing initiatives by security industry committees to speed and streamline alarm response, including The Monitoring Association’s Alarm Validation Standard (AVS-01). systems are professionally installed and monitored and are also available in select international markets. For more information on the broader ecosystem of products and services, visit

Johnson Controls acquires FM:Systems to support building automation services

Johnson Controls has acquired FM:Systems, a provider of digital workplace management and Internet of Things (IoT) solutions for facilities and real estate professionals.

The base purchase price for the transaction is US$455 million, plus additional payments to be made subject to the achievement of post-closing earnout milestones.

“FM:Systems’ powerful, predictive workplace management platform will build on our best-in-class building automation services, OpenBlue, to offer a one-stop solution that helps customers accelerate their digital transformation journey, improve building efficiency and reduce operational costs,” said Johnson Controls chairman and CEO George Oliver in a statement. “Coupled with our building asset solutions, energy management offerings and global field network, this acquisition further differentiates Johnson Controls’ leadership in the fast-growing segment for autonomous and digitally enabled buildings.”

FM:Systems is headquartered in Raleigh, N.C., and owned by Accel-KKR. The company has more than 200 employees and 1,200 customers, representing more than 2.4 million users across 80 countries.

FM:Systems’ software products provide workplace solutions like space-scenario planning, asset management and facilities maintenance, supported by security protocols, floor plan scenario modeling, bi-direction integration with AutoCAD and Revit models, and advanced workplace analytics capabilities.

FM:Systems’ capabilities will support Johnson Controls OpenBlue suite of software, which uses artificial intelligence and digital twin technologies to improve building performance.

FM:Systems CEO and chairman Kurt von Koch will join Johnson Controls’ digital business in a leadership role.


Ubiety Technologies Unveils Eckleburg: A Groundbreaking Artificial Intelligence Platform

Ubiety Technologies Inc., the creator of HomeAware™, the first digital presence monitoring solution, has announced the public launch of its Artificial Intelligence engine codenamed: Eckleburg. Eckleburg serves as the backend intelligence engine behind all Ubiety product and service offerings across the residential, commercial and community security and safety industries.

The result of several years’ investment of R&D, Eckleburg is Ubiety’s custom developed AI platform that is purpose built to consume high velocity radio frequency data streaming from the RF signals emitted by digital devices in an area. Eckleburg combines a state of the art data streaming capability built on the latest cutting edge technology with advanced Machine Learning algorithms trained on Ubiety’s internal and proprietary data sets to produce a set of ‘presence detection’ capabilities that no one else in the world can offer today. Eckleburg’s first assignment was to distill an overwhelming ‘wall of noise’ of RF data down into a set of meaningful and actionable insights in near real time. Since its inception, we’ve also grown and modularized Eckleburg so that it can add different types of data to expand its insights in new areas.

Eckleburg is ingesting high velocity data in real-time from several different wireless protocols (e.g. cellular, WiFi, Bluetooth) emitted by a wide range of devices including mobile phones, laptops & tablets, smart devices, wearables, and many other IoT devices. In each unique deployment, Eckleburg is able to learn and establish known devices and what represents ‘normal’ activity patterns in order to identify anomalies and generate alerts based on the traffic it observes. The custom graph structure for data processing in Eckleburg allows us to make multiple predictions and inferences about each unique packet of data that flows through the network. Combining the insights from each node of the network and all individual predictions allows us to critically score the value for every potential alert and only relay the most important information to the end user.

In residential security and awareness, Eckleburg can detect anomalous devices entering a home that don’t belong. For example, if all members of a family use Apple iPhones and a Samsung phone enters the home, Eckleburg alerts the homeowner to an unknown device without requiring that device to connect to their WiFi. Similarly, if parents are out for the evening and expect their two children to remain home, but Eckleburg recognizes there are 6 additional phones present, Eckleburg alerts the homeowner. And critically – all of this is possible without installing cameras or microphones in the home.

“I am extremely proud to release the next generation of Ubiety’s Artificial Intelligence engine into the residential and commercial security markets. Existing AI products in security are not capturing the vast dataset available from Radio Frequency emitting devices and Eckleburg is the first solution to bridge that gap” said Joe Loftus, Director of Data Science at Ubiety. “We have internally trained a set of Machine Learning models to accomplish a wide range of tasks such as device categorization and classification, device counting, and anomaly detection. Our Artificial Intelligence capabilities allow us to build a complete profile of device presence and human activity purely by analyzing passive RF signals. This produces a unique and valuable set of insights that would otherwise be invisible and be ignored by any other offering in the market today. We believe that these insights will augment traditional security and smart home systems and will greatly enhance both the customer experience and the efficacy of conventional physical security offerings.”

Mik Cox, Ubiety’s Chief Technology Officer, added “Eckleburg is built on some of the world’s most advanced ML and streaming tools, including cutting-edge open source platforms that are used by over 80% of the Fortune 100 and are developed rapidly and collaboratively by dozens of the world’s most innovative tech companies. The Ubiety team purposefully built Eckleburg to be a high throughput, high availability, and highly scalable platform for real-time stream processing, and watching its evolution over the past couple years has been staggering. I believe that Eckleburg’s capabilities will act as a catalyst to the security industry, expanding the boundaries of what is possible. Combining existing industry data with Ubiety’s novel RF detection and AI insights will unlock a host of new features never before seen in the security and IoT industries.”

Keith Puckett, Ubiety’s CEO said: “The security ecosystem has historically only had access to binary, blind alerts – things like motion sensors, door/window contact sensors, glass break detection, or video camera technology. All of these input methods can be extremely valuable, but often lack crucial context about what is actually happening, and do not generate situational awareness in an automated, scalable manner. For example, video cameras are terrific tools, but still often require a human in the loop or heavy video processing algorithms for interpretation – both of which are subject to error and bias. Additionally, OEMs, security dealers, and monitoring centers are aiming to adhere to updated industry standards such as TMA AVS-01.”

Nacho Andrade, Ubiety’s Chief Product Officer shared his perspective: “Innovation in the security industry has been very video-centric in recent years, and while these solutions have unlocked a ton of value, they have left other areas unexplored. While we see Eckleburg making a transformative impact on residential security today, it’s really only the tip of the iceberg for what is possible. Eckleburg was designed to work with many types of data, this means we can plug in information available from security solutions today to do even more amazing things. Eckleburg could ‘see’ that the residents left the house, but the smart door locks aren’t engaged. In that situation we could automatically lock the doors and arm the security system. The products we are building at Ubiety are the types of innovations that product people dream about, where instead of trying to carefully craft a use case to fit the technology, one of the biggest challenges we face is deciding which use case to tackle first”

Eckleburg is the backbone that powers Ubiety’s product offerings, HomeAware and SignalWise. From the moment a customer enables their Ubiety solution, Eckleburg will begin to learn from the local signaling environment, and after an initial “learning and settling” period, begins to generate meaningful insights and security alerts based on observed behavior. As we continue to build and develop new features on top of Eckleburg we look forward to expanding the capabilities to ingest new sources of data and create an even more holistic picture of presence and context. In the future we are building there will be far fewer unknowns to the anxious homeowner when they receive an urgent call from their security provider. To learn more about Eckleburg and what we are building at Ubiety Technologies please visit

To learn more about Ubiety’s home security product, please visit

Interface Celebrates 20 Years of its Monitoring Centers Being Recognized as TMA Five Diamond Certified

Interface Systems, a leading managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses today announced that its Interactive Security Operations Centers (iSOCs) have received the Monitoring Association (TMA)’s prestigious “TMA Five Diamond Monitoring Center” designation for the 20th consecutive year.

This designation is granted to monitoring centers that satisfy all of the requirements of the “five points of excellence”:

  • Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices.
  • Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL, and UL.
  • Commitment to raising the industry standards through TMA membership and participation in its activities.
  • Commitment to reducing false dispatches.
  • Commitment to the highest levels of customer service.

TMA’s Five Diamond designation means, in particular, that a monitoring company has demonstrated an exceptionally high degree of responsibility to its local community and its
customers by investing time, money, and commitment to quality operator training.

Operators serve as the life-saving link between businesses and police, fire, and emergency services. The TMA Monitoring Center Operator course covers virtually all
phases of monitoring center communications with customers, police, fire, and emergency services communications centers. In order to achieve the Five Diamond designation,
every Intervention Specialist at the Interface iSOCs has not only passed the course but also has to recertify every three years and demonstrate:

  • Proficiency in alarm confirmation process to reduce false alarms Proficiency in communications with Public Safety Answering Points, such as
    the Emergency 911 centers
  • An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection
    Association, and others
  • Proficiency in the area of emergency preparedness under a wide scenario of possibilities.

“Our interactive Security Operations Centers (iSOCs) leverage advanced monitoring technologies, and our trained security professionals are the best in the industry. I am
proud of our team for their relentless commitment to excellence and customer service,” said Brent Duncan, CEO at Interface.

There are approximately 2,700 monitoring centers in the United States that communicate and interact with police, fire, and emergency services agencies. Of this group, fewer than
130 monitoring centers have achieved the Five Diamond designation, setting these companies apart.

Shooter Detection Systems (SDS) joins ZeroNow Alliance

Shooter Detection Systems (SDS) announced that it recently joined forces with the ZeroNow alliance, an organization dedicated to ending harmful events in schools and providing a safe environment for students and staff.

“Our alliance is dedicated to creating the national baseline for safer schools,” said Ara Bagdasarian, CEO and co-founder, ZeroNow, in a statement. “Access to experts in a wide range of safety technologies is essential to achieving this goal. Its decades of experience developing gunshot detection systems designed to work in tandem with other security technologies makes SDS an invaluable addition to ZeroNow.”

“SDS is passionate about bringing our expertise and capability to the critical mission of protecting our schools,” added SDS managing director Rich Onofrio. “Students and school staff deserve the highest performing gunshot detection system available. The team at SDS is committed to making schools safer.”

SDS holds numerous patents on gunshot detection technology and holds the SAFETY Act Certification from the U.S. Department of Homeland Security.

ZeroNow was founded by Additional, Axis Communications, Axon, Johnson Controls and Omnilert. Other founding partners include the International Association of Campus Law Enforcement Administrators (IACLEA) and NASPA (the Association of Student Affairs Administrators in Higher Education).

Wayne Alarm Systems has acquired Sentry Protective Systems

Wayne Alarm Systems announced that it has acquired Sentry Protective Systems of Billerica, Mass.

Wayne Alarm was founded by Ralph Wayne Sevinor. Sentry Protective Systems was founded by Jim and Cheryl Baker. Sentry provides installation, service and monitoring of security systems for homes and businesses throughout New England, and serves more than 1,000 customers.

Jim Baker will join the company as design and sales consultant and also assist in the transition. Wayne Alarm is hiring the entire staff of Sentry Protective, which will now be under the Wayne Alarm Systems umbrella.

“We are very selective in companies that we consider acquiring. It must be a win-win for all parties including customers. That is why we are excited to add Sentry Protective to Wayne Alarm. They have built a reputation for outstanding service and customized care in the security industry, and we are thrilled to bring their expertise to our team,” said Jeff Kahn, vice-president of Wayne Alarm, in a statement.

“Having founded Sentry Protective Services in 2012 and working with an incredible team to build it into the company it is today, I’m delighted that it has been acquired by Wayne Alarm, a company that shares our values and culture. We are looking forward to working together,” added Baker.

New Standalone & Add-On Bluetooth Reader Modules from Napco Access Pro

Napco Access Pro, the new Access Control division of Napco Security Technologies, offers a wide range of data credentials and readers for all applications and access systems. We are pleased to introduce new standalone and add-on Bluetooth reader modules for seamless mobile credential convenience inside and out. The addition of the BRM-Series enables Napco Access Pro to offer a complete matched mobile solution across an enterprise, i.e., to allow our mobile access credentials, distributed via email, text, or QR code, to provide access throughout a building or campus, for convenient smart device passage through doors secured with any brand Wiegand readers &/or our award-winning Trilogy Networx PIN/Prox access locks intermixed at will.


Aaron Black, Napco Access Pro’s VP of Sales, said, “Our brand is committed to expanding our access control offerings and staying up to date with the latest technology. That’s why we added Bluetooth Reader Modules, to provide the Total Bluetooth Solution, and card-free convenience, many applications are looking for. We want to be the go-to brand for all your access control needs, and our focus on innovation and improvement helps us achieve that goal.”


Napco Access Pro offers three Bluetooth Reader Modules to meet your needs, each supporting the iLock App from Continental or Alarm Lock, plus the powerful AirAccess App from the Company’s ACaaS platform, all for fluid use with reader-wired doors &/or wireless Trilogy Networx Door Locks. The most universally flexible is the CA-BRM, a standalone Bluetooth Reader Module (BRM), that converts virtually any Wiegand-enabled third-party 125 kHz Prox or 13.56 MHz iClass readers into a Napco Access Pro Bluetooth-enabled reader (wired in parallel and placed behind the existing Wiegand-enabled reader). The other two models work with popular HID Silo mullion and Farpointe Pyramid Readers. The CA-BRM-F-P300 is an add-on to the Fairpointe Data Model P-300 Proximity Reader, color- and styling-matched, and includes a weather-sealed Bluetooth reader module.  Similarly, CA-BRM-H-SIG20 is an add-on for use with the HID Model Signo Models 20 proximity reader. For labor savings and efficiency, the BRM-Series allow all data to be sent through one set of wires to the security control panel. 


For more information on the BRM-Series from Napco Access Pro, ask your local rep or call 1.800.645.9445, email , or online at under Readers. Also, ask about joining the Napco Access Pro Dealer Program for numerous benefits and added savings on these and all our products.