Verkada Deepens Investment in EMEA, Appoints New Regional Vice President

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Verkada announced Ardon Anderson’s appointment as vice president of EMEA. This appointment comes as Verkada is seeing strong sales and partner growth throughout the region.

“We are seeing incredible growth across Europe. Today, we have employees in London, Paris, and Amsterdam who are working with nearly 650 channel partners to help more than 1,000 organizations across the region protect their people and property,” said Eric Salava, CRO at Verkada. “With Ardon’s proven leadership, Verkada is set to maintain its high-growth trajectory.”

“Verkada is helping millions of people make the communities they live and work in safer,” said Ardon Anderson. “I’ve witnessed the impact Verkada’s solutions create for organizations and I am delighted to continue to expand Verkada’s footprint throughout the region so that more organizations across Europe can create safer, more efficient buildings.”

Verkada has more than one million devices online. In the UK, Verkada works with organizations including The London Clinic, Belron International, Liverpool Heart and Chest Hospital, and more.

ESA Calls for Support of School Security Legislation [HR 7357]

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During this 118th Congress, ESA has been monitoring over a dozen bills on the issue of school security. Unfortunately, after they are introduced, they are assigned to a committee and rarely heard about again.

ESA is calling for security industry businesses to call upon Congress to take action on this important legislation. Ask your representatives to support HR 7357, the Securing Our Schools Act of 2024. Instead of being assigned to the House Education and the Workforce Committee, this bill was assigned to the House Committee on Oversight and Accountability.

This legislation would authorize funding already allocated to schools, to be used for the purchase and installation of security and life safety systems. Congress does not need to increase spending at all, just let schools spend the funds on systems that we know would make the environment safer for students.

Our industry has the talents and equipment to make these vulnerable locations safer.

Learn more and contact your representative at https://www.votervoice.net/ESA/Campaigns/115872/Respond

 

Preview TMA’s NEW AVS-01 Operator Online Training

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The first of three new TMA-AVS-01 online training modules for monitoring center operators is now available for preview. Module 1 provides operators with a foundational understanding the ANSI/TMA-AVS-01 Alarm Validation Scoring Standard by explaining the “What and Why.” It is the first in a series of online training modules that will help monitoring center operators to understand the impact and tremendous benefits of the new standard for the professional monitoring industry and public safety community.

By adopting the AVS-01 Standard, monitoring centers can significantly enhance their alarm response processes, improve public safety outcomes, and contribute to industry-wide standardization and efficiency. By using real-time and historical data, AVS-01 provides us with a standardized way to calculate an alarm score that results in a repeatable metric to estimate the validity or potential threat level of an intrusion alarm activation.

The three modules are:

  1. TMA-AVS-01 Introduction for Monitoring Center Operators
  2. TMA-AVS-01 Introduction to Understanding Category Definitions
  3. TMA-AVS-01 Overview of the Call Handling Scoring Process

Preview the first module:

Learn more about TMA-AVS-01 HERE

AICC Co-Chair Galarza’s Contributions Honored by ADT

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AICC Co-Chair Tiffany Galarza received ADT’s Circle of Excellence Award at an awards ceremony held at the El Conquistador Resort in Puerto Rico earlier in May.

Upon receiving her award, she commented, “I am deeply humbled to have been chosen as a recipient of The Circle of Excellence award from ADT, though I believe there were numerous individuals who were just as, if not more, deserving. This honor is a reflection of the incredible teamwork and support that surrounds me, and I am truly grateful for the opportunity to work alongside such talented individuals.”

This year, Galarza was one of nearly 200 ADT Circle of Excellence winners celebrated their accomplishments. According to ADT, the Circle of Excellence Award recognizes, “those who go above and beyond in their roles. This top honor recognizes individuals who help drive our mission forward by upholding the ADT values of urgency, accountability, collaboration, discretionary effort and voice of the customer,” adding, “At ADT, we’re powered by the best employees in the industry. Our people are truly our greatest asset.”

Tiffany accepting her awards from Jim DeVries, chairman, president. and CEO, ADT.

 

 

Albert Faraone to Serve Southern Texas as New DMP Regional Sales Manager

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Albert Faraone has joined DMP as the regional sales manager for Southern Texas. He will provide ongoing service and support to dealers across the region, including cities such as Houston, Austin and San Antonio.

“I chose DMP for two very important reasons,” said Faraone. “The first is the ability to impact all types of businesses—from small residential to large commercial—with a wide selection of products and the quality of the technology DMP manufactures. The second reason is the culture. Before I applied for the role of RSM, I was made aware of the integrity and culture of DMP and why it puts a large emphasis on its values.”

Faraone has 20 years of experience in the alarm industry, in sales and leadership roles. He has worked in a variety of markets, both residential and commercial. His skills and expertise exemplify the level of service DMP brings to its dealers.

Kirk MacDowell Honored as ESA’s 2023 Morris F. Weinstock Person of the Year

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The Electronic Security Association (ESA) announced TMA member Kirk MacDowell, President of MacGuard Security Advisors, as the recipient of its 2023 Morris F. Weinstock Person of the Year Award. This prestigious honor recognizes individuals who exemplify extraordinary dedication and leadership in advancing the electronic security and life safety industry. MacDowell’s illustrious career and unwavering commitment to industry excellence align seamlessly with the legacy of Morris F. Weinstock, the award’s namesake and a pioneer in the security sector. Through his visionary leadership and tireless advocacy, MacDowell has significantly contributed to the growth and prosperity of the industry, embodying the spirit of innovation and service that defines the Weinstock legacy. Join us in celebrating Kirk MacDowell’s outstanding achievements and profound impact on the security industry. 

The award will be presented during ESX 2024 at the ESA’s annual Weinstock Celebration on Wednesday, June 5th from 6:00 to 7:30 PM at Derby City Gaming. | 

Mandatory 10-Digit Dialing for Minnesota NPA 507 Announced

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This is a second notice.

Attention: Alarm, Security, and Elevator Service/Equipment Providers

To ensure a continuing supply of telephone numbers, the Minesota Public Utilities Commission approved the addition of the new 924 area code to the geographic region served by the 507 area code. This process is known as an area code overlay.

What will be the new dialing procedure?

The new dialing procedure will require that all calls in the 507 area code that are currently dialed with seven digits will need to be dialed using area code + telephone number. The same dialing procedure will apply to telephone numbers that are assigned in the new 924 area code.

How does this affect providers of alarm and security services and equipment?

As a result of the overlay, a new local dialing procedure requires callers to dial area code + telephone number.

Alarm, security, and elevator services and equipment currently located in the 507 area code and programmed to dial only seven digits must be updated or reprogrammed to dial ten digits (area code + telephone number) for all calls in the 507 and 924 area codes.

Reprogramming of alarm equipment must be completed by July 30, 2024.

To verify that equipment can complete calls to the new 924 area code, a special test number, 924-924-1924, will be in service beginning May 30, 2024, and will remain active through September 30, 2024.

When will the change begin?

Beginning July 30, 2024, the new dialing procedure must be used, as described above. On and after this date, if callers do not use the new dialing procedure, calls will not complete. A recording will instruct the caller to hang up and dial again including the area code.

Beginning August 30, 2024, new telephone lines or services may be assigned numbers with the new 924 area code. Anyone with a telephone number in the 924 area code must dial the area code + telephone number or the call will not complete.

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IPtelX Announces the Deployment of Dealer Branding for Voice Alarm Calls

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IPtelX is pleased to announce the deployment of Dealer Branding for voice alarm calls. This innovative solution tackles a major pain point for alarm companies: unanswered calls to the contact list due to showing up as spam on wireless phones.

This has been a serious problem for the industry. In the last few years, wireless companies have had the calls appear as spam on caller ID. Without being able to cancel an alarm, this has caused unneeded dispatches to PSAPs. The result has been more false dispatches, giving the industry a “black eye” and a bad reputation.

IPtelX’s Dealer Branding technology solves this problem by displaying the dealer’s name. Along with the name, the branding will also appear as “Alarm Emergency Call,” or a similar type of alarm message urging the user to answer.

Beyond displaying the dealer’s name, IPtelX is taking its new Dealer Branding to the next level in two more phases that will be coming soon. For the second phase, IPtelX will be providing its clients a significant advantage by going beyond what the other carriers can provide by also displaying the dealer logo. For the third phase, end users will also see the type of alarm (intrusion, fire, PERS, etc.). With this technology, end users receiving the call will have all the needed information to know that it is not a spam call.

“We are committed to staying ahead of the curve and providing our clients with the latest communication technologies,” says Cliff Dice, Senior Software Engineer at IPtelX. “Dealer Branding gives our clients a clear advantage, which is why IPtelX is the leading choice in the industry for alarm company phone services in North America.”

This innovative service works seamlessly with any PBX system and any monitoring station. As a North American carrier, IPtelX offers Dealer Branding across its entire footprint, encompassing all central offices in Canada and the USA.

For more information about IPtelX’s Dealer Branding and other exclusive telecom services visit iptelx.net or call (877) 7-IPTELX.

The Palm Beach County FL Sheriff’s Office Implements TMA’s Automated Secure Alarm Protocol (ASAP)

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The Palm Beach County FL Sheriff’s Office became the 144th Emergency Communications Center (ECC) in the United States and the 11th ECC in the state of Florida to implement The MOnitoring Association’s (TMA) Automated Secure Alarm Protocol (ASAP).

Palm Beach County went live the week of May 13th, 2024 with the following alarm companies: Rapid Response Monitoring, ADT, Affiliated Monitoring, Alert 360, Brinks Home Security, Dynamark Monitoring, Guardian Protection, National Monitoring Center, Protection One/Everon, Securitas, Security Central, Tyco (Johnson Controls), United Central Control, Vector Security, and Vivint.

Learn more about ASAP-to-PSAP on this website at https://tma.us/programs/asap/.

Elite Interactive Solutions Announces the Launch of its New Website

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Elite Interactive Solutions announces the launching of its new website, eliteisi.com. Several months in the making, the site has been designed with the security end-user customer across a diverse range of vertical markets in mind, highlighting myriad benefits of Elite’s solution and company differentiation in an appealing and user-friendly format.

Whether viewing quickly at a glance or opting to dig deeper, site visitors can easily learn more about the technology, processes, partnerships, market applications, service options, and more.

“Elite has perfected the industry’s most effective, efficient and elegant remote guarding solution that mitigates active crime scenes in real-time — with tens of thousands of direct annual interventions through its command center and zero false alarms reported to law enforcement while assisting in thousands of arrests and detainments,” says Elite Interactive Solutions Marketing Director Scott Goldfine. “The new website has been designed to convey this message in a straightforward and engaging way, while also detailing the unique facets that set Elite apart in the field as well as its unbeatable value proposition. The real proof is in the customer testimonials and impressive list of loyal, high-profile clientele that speak to Elite’s amazing 99% customer retention.”

Navigating eliteisi.com is a breeze, with four ever-present menu items atop the site: Industry Solutions; Crime Prevention; Company; and Get a Quote. Industry Solutions explains how remote guarding solves issues for markets such as automotive dealers and storage; shopping malls and retailers; multifamily and affordable housing; and commercial and campus properties. Crime Prevention elaborates on the four essential pillars of successful remote guarding: leading-edge technology, personnel, partnerships (including law enforcement), and processes. The Company section not only tells everything about Elite, but also has relevant news, articles and blogs, as well as a FAQs section and more.

Throughout the site — which also includes informational and compelling actual crime scene videos — visitors can easily and quickly request a free remote guarding demo or quote, or instantly access any section through a comprehensive linked sitemap on the footer of all pages. The clean, sophisticated design is not only exceedingly helpful and pleasing to the eye but also highly intuitive for the user.

Written and designed by Elite’s marketing leads Scott Goldfine and Robert Gutierrez, the new website was developed by SD Marketing of Irwindale, Calif. Eliteisi.com is standing by to educate visitors about remote video guarding in general, and more specifically about Elite Interactive Solutions’ innovative approach and unwavering commitment to excellence.

About Elite Interactive Solutions

Established in 2007, Los Angeles-based Elite Interactive Solutions is a remote guarding pioneer and leader in offering security solutions that provide clients with dramatically more effective security at greatly reduced costs when compared to traditional guard services. The proprietary combination of systems and processes helps clients avoid losses and set new standards in crime prevention. More info: eliteisi.com.