Immix and RAD Win SIA New Product Showcase Award for “SARA Alive Operating Inside Immix”

Immix, a leading provider of software for commercial monitoring centers, and Robotic Assistance Devices, Inc. (RAD), a subsidiary of Artificial Intelligence Technology Solutions, Inc. (AITX), today announced that “SARA Alive Operating Inside Immix” has been named a winner in the Commercial Monitoring Solutions category at the Security Industry Association (SIA) New Product Showcase (NPS) Awards at ISC West 2026.

This recognition builds on the ongoing collaboration between Immix and RAD, which began with the development of a feature-rich, device-level integration designed to deliver greater visibility, control, and real-time context to monitoring center operators. That foundation has since evolved to support more advanced capabilities, including the ability for SARA Alive to operate directly within the Immix platform and execute monitoring tasks in real time.

Monitoring centers today face increasing pressure from fluctuating event volumes, staffing variability, rising operational costs, and an expanding threat landscape. This award highlights a growing need for solutions that improve performance, consistency, and scalability while preserving the flexibility required to support a wide range of operational models.

“It’s meaningful to see this recognized by the industry, especially given how thoughtfully monitoring centers approach change,” said Chris Brown, CEO of Immix. “Our customers are navigating real operational challenges every day, and they need solutions that give them flexibility in how they adapt. This is about enabling them to evolve at their own pace – introducing automation where it makes sense, while maintaining the level of human involvement they expect.”

SARA Alive Operating Inside Immix represents the next phase of this collaboration. By interacting directly with the Immix user interface, SARA is able to execute monitoring tasks in real time, including alarm review, verification, engagement, and escalation. This allows routine, process-driven events to be handled with speed and consistency, while enabling human operators to remain focused on higher-risk and more complex situations.

“The real challenge isn’t introducing automation – it’s doing it in a way that aligns with how monitoring centers already operate,” said Mark Kenna, CTO of Immix. “By leveraging an API-less integration model, SARA can be deployed into existing environments much like onboarding a new operator, without requiring infrastructure changes. This makes it a practical and controlled way for customers to adopt automation without disruption.”

The evolution of this solution has been supported by deeper integration of RAD’s devices within the Immix platform, enabling enhanced capabilities such as live video access, audio interaction, and device-level control. These features provide operators – and now SARA – with the context and tools needed to take meaningful action during an event.

“Our industry has spent years talking about automation inside the monitoring center,” said Steve Reinharz, CEO/CTO and founder of AITX and RAD. “SARA Alive operating inside Immix demonstrates what that looks like in practice – handling real monitoring tasks with speed and consistency. This recognition reinforces the role automation can play in helping organizations scale their operations while supporting the people responsible for critical decisions.”

By combining Immix’s monitoring platform with RAD’s AI-driven capabilities and device ecosystem, the solution delivers measurable operational benefits, including:

• Improved performance and throughput
• Consistent, SOP-driven execution of routine events
• Greater operational resilience in the face of fluctuating activity
• More effective use of human operators for higher-risk incidents

The SIA New Product Showcase Awards, presented annually at ISC West, honor innovative security products, services, and solutions across multiple categories. The Commercial Monitoring Solutions category recognizes technologies that enhance monitoring operations and response capabilities.