COPS Monitoring Promotes Dream Rovira to Assistant Site Manager of Lewisville, TX Operations

COPS Monitoring announced the promotion of Dream Rovira to Assistant Site Manager of its Lewisville Operations Department. The promotion recognizes Dream’s strong leadership, outstanding communication skills, and her proven ability to motivate and inspire others, qualities that have made her an essential part of the company’s success.

Since joining COPS more than three years ago, Dream has advanced through key roles, including Dispatcher, Shift Supervisor, and Shift Manager. From the start, she has demonstrated a consistent commitment to excellence, earning recognition for her reliability, initiative, and natural leadership.

Known for her collaborative approach and ability to bring people together, Dream fosters an atmosphere of unity and professionalism that reflects the culture COPS is known for. Her structured, methodical leadership style, combined with her focus on clear communication and accountability, has contributed to the continued strength of the Lewisville team.

In her new role, Dream will lead the Lewisville office’s training program, focusing on developing dispatchers, mentoring shift managers, and providing ongoing guidance that supports the continued excellence of the operations team. Working closely with the Lewisville Site Manager, she will ensure that every team member is fully equipped to deliver the exceptional service and reliability that define COPS Monitoring.

“Dream’s promotion is a direct reflection of her dedication and the leadership qualities she brings to our organization,” said Jim McMullen, President of COPS Monitoring. “Her ability to inspire confidence, promote teamwork, and lead by example perfectly represents the values that define COPS. We are proud to see her continue to grow and contribute to the ongoing success of our Lewisville operations.”

When asked about her new role, Dream shared, “I’m excited about this opportunity to use my skills and help develop the management team and dispatchers to be the best versions of themselves. I look forward to bringing new perspectives and ideas to our training program and continuing to build on our culture of growth and success.”

Dream’s promotion reflects COPS Monitoring’s ongoing commitment to recognizing and developing internal talent. By expanding leadership within the Lewisville Operations Department, COPS continues to strengthen its position as the industry leader in professional monitoring and uphold its mission to deliver the highest quality service through caring professionals supported by leading edge technology.