The New DICE Awarded Patent for its Cybersecure Automated Network Management Tool

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The New DICE has been awarded U.S. Patent No. 1,863,534 for its groundbreaking Cybersecure Automated Network Management Tool. This game-changing technology automates, streamlines, and manages on-site devices, delivering unparalleled security and ease-of-use for the security industry. The patent was issued on January 2, 2024.

The Cybersecure Automated Network Management Tool transforms network management and eliminates the complex, manual setup processes that plagued traditional systems. It automatically maps networks, registers devices (including cameras and alarms), and configures them for secure VPN connections – all without the need for opening ports, punching firewall holes, or managing multiple tools. Dealers simply name the camera, create zones, and the system seamlessly comes online.

This innovation benefits everyone in the security ecosystem. Dealers save time and money with effortless site management and eliminate complex configuration hassles. Central stations and command centers gain efficient oversight of all connected devices through a centralized platform. In addition, with the new AVS-01 standard, law enforcement will have improved resource allocation and call prioritization during emergencies.

The DICE Cybersecure Automated Network Management Tool is just one piece of the company’s commitment to AVS-01 compliance and industry advancement. Company CEO Cliff Dice explains, “This patent, along with our AVS-integrated products, will revolutionize the security industry and empower first responders with advanced standards not found elsewhere.

“As a leader in the alarm and video automation space, we developed this new level of network management of on-site devices including cameras and alarms that provides powerful cybersecure Virtual Private Network services, connecting end user sites to monitoring stations through automated and seamless installation, registration, and configuration of any monitored device.”

By using this patent, installers have a much easier time installing and connecting cameras to the professional monitoring industry. They can access the Cybersecure Automated Network Management Tool through central stations with Matrix Interactive.

For more information on DICE Corporation, visit www.dicecorp.com or call 989-891-2800.

Milesight and 3dEYE Announce Strategic Collaboration to Enhance Pure Cloud AI Video Solutions

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Milesight, a leading provider of innovative IP-based video surveillance solutions, and 3dEYE, a pioneer in cloud-based video management, AI analytics and automation, proudly announce their strategic collaboration to deliver enhanced cloud video solutions to their mutual security and monitoring industry customers.

The partnership between Milesight and 3dEYE brings together Milesight’s cutting-edge IP camera technology with 3dEYE’s advanced pure cloud video AI platform, providing customers with key advantages, such as:

  • Scalable centralized monitoring: The joint effort between 3dEYE and Milesight allows for scalable centralized monitoring, enabling seamless management of multiple cameras across various locations through a single, user-friendly interface – there’s no limit on the number of users or devices connected.
  • Enhanced AI analytics to reduce false alarms: The partnership leverages 3dEYE’s advanced cloud-side AI analytics, empowering users to layer server-side AI to any Milesight camera on-demand: people counting, object detection, classification and tracking, safety vests/hard hats, other PPE detection, fire and smoke, ALPR, object-based loitering. This integration offers heightened valuable automatic insights for monitoring that simplify the operators work.
  • Ease of deployment and low Total Cost of Ownership (TCO): The collaboration facilitates hassle-free deployment by eliminating the need for substantial upfront investments into servers of bridges (no capex). It operates as plug-and-play, allowing businesses to invest precisely when needed, enabling cost-effectiveness and flexibility for each customer or camera addition.

Through this collaboration, users of Milesight’s high-performance IP cameras can seamlessly integrate with 3dEYE’s sophisticated cloud-based video AI platform.

“Milesight is excited to partner with 3dEYE, combining our state-of-the-art camera technology with their advanced cloud video AI platform. This partnership underscores our commitment to delivering future-ready monitoring and video surveillance solutions that cater to the evolving needs of our customers,” says Angel Cai, Marketing Manager at Milesight.

“The joint solution offers enhanced security, operational efficiency, and actionable insights to users across various industries,” said Katherine Balabanova, CRO and Board Director at 3dEYE.

For more information about this collaboration and the integrated solution, please visit www.milesight.com.

Howard Stone named Vice President, Global Risk Services & Analytics for Jewelers Mutual Group

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Before being named Vice President, Global Risk Services & Analytics for Jewelers Mutual Group, Howard spent more than nine years with Amazon as Director, Amazon Security & Loss Prevention, AMER. Prior to that, he spent six years with Wet Seal as Sr. Director, Loss Prevention. Earlier in his career, he held AP/LP roles with Anchor Blue Retail Group, Dick’s Sporting Goods, Gap Inc., and Macy’s.

Altronix Appoints Core4 to Increase Presence and Product Support in Wisconsin and Northern Illinois

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Altronix has expanded Core4 Technologies’ existing territory which includes MN, ND, and SD to also now cover all of Wisconsin and Northern Illinois, effective December 1st.

“Core4 provides the highest levels of experience and professionalism, and the proven ability to support our customers’ system applications across many verticals,” said Alan Forman, President, Altronix Corporation. “By employing their resources, Altronix effectively strengthens our presence in the region and ability to best serve both new and existing customers.”

Core4 is a premier manufacturers representative agency that prides itself on delivering results. Core4 provides solutions for a diverse account base that includes electrical, networking, security, industrial, and lighting end users. Beginning with just a single employee at startup, the company has since grown to a team of 48 and continues to expand.

“Having spent more than a decade representing Altronix throughout the Midwest, we are extremely excited with this expansion,” said James Anderson, Sales Representative, Core4. “We pride ourselves on serving a diverse account base and look forward to reaching more low voltage professionals in need of high-quality Altronix products.”

For specific information regarding representative coverage, please visit our rep locater here. For more information on Altronix’s extensive line of products, call toll free 1-888-258-7669, e-mail info@altronix.com or visit www.altronix.com. 

Elite Interactive Solutions Celebrates Record Year in Preventing Crime

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Elite Interactive Solutions (EIS), the pioneer in manned guard replacement using proprietary intelligence and 100% verified police calls, announces its final 2023 year-end crime prevention results have shattered the company’s previous high-water marks. Elite’s industry-leading remote guarding services are making a dramatic impact in preventing crimes as verifiably proven by having achieved more than double the voice-down command center interventions since 2021 and teaming with law enforcement on 80% more arrests as compared to 2022.

By the time 2023 reached its conclusion, Elite’s 24/7/365 Security Operations Command Center (SOCC) directly had prevented nearly 73,000 incidents and actively assisted with police in nearly 1,700 other real-time crime situations that concluded with suspects being detained or arrested 60% of the time. Those are all record highs, as are the nearly 8 million events that were managed and 1,010 detainments and arrests.

It’s the culmination of a five-year stretch in which Elite has consistently grown its client base as well as its crime prevention metrics.

“Utilizing and leveraging the technology appropriately to remote guard several hundreds of properties across the nation has immensely helped in crime prevention and dispatching officers to crimes in an efficient and timely manner,” says EIS Security Director Noel Delgado. “These past years’ numbers show and prove that when a system is calibrated correctly you can prevent numerous amounts of crime without engaging officers, which our SOCC does 96% of the time.

“For the other 4% of the time, when we do engage officers to respond, we have a 60% rate of arrest/detainments. This is testament to the hardworking men and women at Elite who contribute in all areas to make sure a site is forensically engineered, installed, serviced and commissioned perfectly.”

Equipped with either law enforcement or military experience, Elite’s command center agents represent one of the four key areas the company has focused on to optimize effectiveness in preventing crime. Along with personnel, the other three elements are expert best practices, leading-edge technology and partnering with law enforcement.

Regarding the latter, Elite maintains an internal Law Enforcement Advisory Board (LEAB) comprised of former law enforcement executives that acts as a liaison to agencies across the country. The LEAB reviews SOCC activities daily to ensure EIS continues to help first responders do their jobs more effectively and safely.

“Understanding how to structure and deploy Elite’s essential components evolved from my longtime vision to bring a more proactive approach of true crime prevention to the security industry,” says EIS Founder and CEO Aria Kozak. “These latest metrics show that what many had viewed as impossible is now achievable through the right blend of expertise, technologies, best practices, trained personnel and police relationships.”

Elite’s diverse, nationwide customer base encompasses more than a dozen commercial and industrial vertical markets. According to the final 2023 data, the applications in which the remote guarding solution has had the greatest effect, in terms of arrest/detainments percentage, is in retail and shopping centers (77%) and general commercial deployments such as office, parking structures and warehouses (70%).

“Considering that, according to a recent market report, security incidents cost corporate America in excess of $1 trillion annually, it’s gratifying to know that Elite’s customers are not part of those losses,” adds Kozak. “The only people that might be happier about that than the customer and Elite are the insurance companies that don’t have to process or pay out those claims. This is a solution where everybody wins, except the bad guys.”

Kozak and Elite Interactive Solutions President Michael Zatulov are scheduled to speak about the company’s success during a Feb. 8 presentation at the Barnes Buchanan Security Conference in Palm Beach, Fla.

About Elite Interactive Solutions

Elite Interactive Solutions is a remote guarding pioneer and leader in offering security solutions that provide clients with dramatically more effective security at greatly reduced costs when compared to traditional guard services. The proprietary combination of systems and processes helps clients avoid losses and set new standards in crime prevention. To learn more about Elite Interactive Solutions, visit eliteisi.com.

Warren Hill to Serve as DMP’s Executive Director of Product Management

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DMP is pleased to welcome Warren Hill to DMP as the executive director of product management. He will oversee the product management team through all aspects of development.

Hill has been in the security industry for over 15 years. He started in 2003 with GE Security, where he spent three years as a global product manager responsible for wireless panels and sensors. Fate brought him back to the security industry in 2011 as the product marketing manager at UTC Fire & Security (Interlogix). A few years later, he led the intrusion and smart property product management team prior to becoming vice president of partner solutions. Most recently, he was vice president of marketing at Alula.

“DMP is a highly respected and innovative leader in the professional security solutions industry. I am excited to add my experience and skills to such an incredible team,” said Hill. “I appreciate the comprehensive product and services portfolio that DMP has developed and am excited to be part of a team focused on keeping people, businesses, properties and assets secure and protected.”

Hill enjoys building relationships with people, especially alarm dealers and integrators who are looking for ways to build profitable businesses. His rich experience in product management and product marketing makes him a valuable addition to DMP’s leadership.

Contact Information:
Warren Hill | Executive Director of Product Management
Email: WHill@DMP.com

Glenview, IL and Allen, TX ECCs go Live with TMA’s ASAP-to-PSAP

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The Glenview IL Public Safety Dispatch Centers became the 140th Emergency Communications Center (ECC) in the United States and the 1st ECC in the State of Illinois to implement the Automated Secure Alarm Protocol (ASAP).  Glenview went live on January 9th & 10th, 2024, with the following companies: Rapid Response Monitoring, Security Central, Quick Response, Securitas, Everon (formerly Protection One), Guardian Protection, Johnson Controls, Alarm Detection Systems, United Central Control, National Monitoring Center, Affiliated Monitoring, Vivint, Brinks and ADT. Vector Security will be on boarded in the near future.

The City of Allen, TX Police and Fire Communications became the 141st Emergency Communications Center (ECC) in the United States and the 17th in the State of Texas to implement the Automated Secure Alarm Protocol (ASAP).  The City of Allen went live on January 17th , 2024, with the following companies: Rapid Response Monitoring, Vector Security, Security Central, Johnson Controls, Securitas, Dynamark, Alert360, United Central Control, Everon (formerly Protection One), Guardian Protection, National Monitoring Center, Affiliated Monitoring, Vivint, Brinks and ADT. 

“We are excited to be live with the ASAP to PSAP program at our agency.  We look forward to having a partnership with the alarm vendors via ASAP to PSAP to help better serve our responders and citizens within our community,” Jennifer Qvist, Police Specialist for the Allen Police Department.

Training Essentials in the Monitoring Industry

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This blog aims to provide a professional and neutral overview of training essentials in the monitoring industry, reflecting current best practices and industry standards.

Training Essentials in the Monitoring Industry

Introduction: In an industry as dynamic and critical as the monitoring sector, staying ahead with effective training is not just beneficial; it’s essential. This blog delves into the key training components that ensure excellence and compliance in this field.

Understanding Industry Dynamics: The monitoring industry, which encompasses security, fire, and life safety, is evolving rapidly. With technological advancements, the emergence of new threats, and changing regulatory landscapes, professionals in this sector must be well-equipped with current knowledge and skills.

Core Training Elements:

  1. Technical Proficiency: At the heart of monitoring services lies the need for technical expertise. This includes understanding the latest technologies, systems, and tools. Training programs should focus on practical, hands-on experiences that simulate real-world scenarios, ensuring operators can accurately interpret data.
  2. Regulatory Compliance and Licensing: Given the legal and ethical implications in the monitoring industry, professionals must be well-versed in relevant laws, standards, and compliance requirements. Regular training sessions on these topics help avoid legal pitfalls and ensure service quality.
  3. Essential Skills Development: Technical knowledge alone is not sufficient. The ability to communicate effectively, manage stress, and make critical decisions under pressure are essential skills. Incorporating “soft skills” training helps develop well-rounded professionals who can adeptly provide exceptional customer service and handle emergency situations.
  4. Continual Learning and Development: The monitoring industry is not static; it evolves continually. Hence, ongoing education and professional development are crucial. This involves formal training and encompasses eLearning, webinars, and workshops that keep operators and managers abreast of the latest trends and practices.
  5. Addressing the Generational Knowledge Gap: With a diverse workforce spanning multiple generations, bridging the knowledge gap is essential. Training must be tailored to cater to different learning styles and preferences, ensuring that knowledge transfer is effective across all age groups.

Conclusion: Training in the monitoring industry is a multifaceted endeavor. It requires a balance of technical skills, regulatory knowledge, essential skills, and an ongoing commitment to professional growth. By focusing on these elements, organizations in the monitoring sector can ensure their teams are competent, compliant, and prepared to meet the challenges of today and tomorrow.

Written by: Connie Moorhead, CEO of The CMOOR Group

 Compliance in the Monitoring Industry

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This blog aims to provide a professional and neutral overview of compliance essentials in the monitoring industry, reflecting current legislative requirements, best practices, and industry standards.

Compliance in the Monitoring Industry

Introduction: The monitoring industry, encompassing security, fire, and life safety sectors, is an integral part of our daily lives, ensuring safety and compliance in various environments. As the industry evolves, staying abreast of legislative requirements, best practices, and industry standards is paramount for professionals in this field. This blog aims to provide a comprehensive and neutral overview of these essentials, reflecting the current state of the industry.

Legislative Requirements: The Backbone of Compliance

Legislative requirements form the cornerstone of compliance in the monitoring industry. These laws and regulations are designed to ensure that monitoring systems and practices meet minimum safety and effectiveness standards. In the United States, for instance, the National Fire Protection Association (NFPA) provides codes and standards (like NFPA 72) that guide the installation, maintenance, and monitoring of fire alarm systems. Similarly, security systems are regulated under various state and federal laws, which mandate standards for installation, maintenance, and response protocols.

Industry Standards: Upholding Quality and Reliability

Apart from legislative requirements, industry standards play a crucial role in shaping the practices within the monitoring industry. These standards are often developed by professional bodies and organizations such as the Security Industry Association (SIA). They provide guidelines on best practices, quality assurance, and professional conduct. Adhering to these standards not only ensures compliance with legislative requirements but also enhances the reliability and effectiveness of monitoring services.

Best Practices: Ensuring Excellence in Service

Best practices in the monitoring industry are continually evolving, driven by technological advancements and changing market needs. They include:

  1. Advanced Training and Education: Continuous education is vital in keeping pace with the latest industry developments. This includes understanding new technologies, compliance requirements, and effective response strategies.
  2. Technology Integration: Leveraging the latest technologies, such as AI-driven analytics and cloud-based monitoring, can enhance the efficiency and effectiveness of monitoring services.
  3. Quality Assurance and Testing: Regular testing and maintenance of monitoring systems ensure they function optimally and comply with relevant standards and regulations.
  4. Data Security and Privacy: With the increasing use of digital technologies, protecting client data and ensuring privacy is crucial.
  5. Customer Education: Educating clients about the importance of compliance, system maintenance, and upgrades is essential for ensuring long-term safety and effectiveness.

Conclusion

In conclusion, compliance in the monitoring industry is a dynamic and multifaceted aspect, encompassing legislative requirements, industry standards, and best practices. Professionals in this field must continuously educate themselves and adapt to these changing demands to ensure the highest levels of safety and effectiveness in their services. By doing so, they not only adhere to regulatory demands but also contribute significantly to the industry’s integrity and public trust.

Written by: Connie Moorhead, CEO of The CMOOR Group

The Impact of False Alarms

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False Alarms & RMR
False alarms can be defined as an alarm trigger that is cancelled or does not require emergency intervention. False alarms have a significant impact on the security industry, as they can strain resources and divert attention away from genuine emergencies may result in penalty charges to the alarm company. The impact on the homeowner results in fines that are passed on to them, and slower response times as emergency services continue to be inundated with calls. This leaves the homeowner feeling unsafe and dissatisfied with their system, which jeopardizes their loyalty, affecting the alarm company’s Recurring Monthly Revenue (RMR).

 The Impact
As a result of increased calls, data from 15 law-enforcement agencies show that many police departments are taking longer to respond to 911 calls as they grapple with officer shortages, reducing the effectiveness of police response and resolution. Data collected from RSPNDR, a national network of on-demand licensed guards, suggests that only 0.25 percent of alarms are caused by crimes that would realistically require police intervention. The mission of the alarm industry is to protect life and property, addressing false alarms and making the goal of establishing a protocol that helps the police respond to the 0.25 percent, and a response to the remaining alarms should be paramount.

The Resolution
Alarm owners still expect a response when the alarm is triggered. The Alarm Industry is working to refine the alarm and monitoring ecosystem to ensure it continues to keep its communities safe. This means instituting verification protocols, like AVS-01, a system where emergency services are only dispatched when necessary. In cases where an alarm may not require police service, this is where a platform like RSPNDR steps in. RSPNDR bridges the gap to give Alarm owners peace of mind by managing and dispatching guard services to ensure all calls are being responded to. Thereby, reducing churn and protecting your RMR.

 

Written by:

Frank Pietrobono – RSPNDR Inc.
SVP of Sales and Business Development

A sales leader with extensive experience in the electronic security industry, working closely with monitoring centers, alarm dealers and integrators. Helping dealers protect and increase their RMR by selling guards as a managed service.