On January 26, the Metro Guilford/Greensboro, NC PSAP officially went live with the ASAP program.
“The addition of Guilford Metro 9-1-1 is a major project milestone and a win-win for the citizens and businesses of Guilford County, the City of Greensboro and the alarm industry,” said Bill Hobgood, ASAP Project Subject-Matter-Expert with the City of Richmond, VA, one of the two original ASAP pilot sites. “It is exciting to see PSAPs step up to take advantage of the benefits that the ASAP program offers, while generating greater customer satisfaction. Guilford Metro 9-1-1 is to be applauded.”
The Metro Guilford 911 administration and local media collaborated to inform local citizens of the benefits of the new service. Check out the news videos below:
- Guilford Metro 911: Homeowners Could See Faster Response Times – WFMY News
- New Technology Helps First Responders Get to Emergencies Faster – Time Warner Cable News
The first alarm company to be connected to Guilford is Vector Security. “We will be bringing up other central stations during the month of February with Metro Guilford,” said Hobgood.
ASAP was launched in 2011 as a public-private partnership, designed to increase the efficiency and reliability of emergency electronic signals from central station alarm companies to Public Safety Answering Points (PSAPs). ASAP utilizes ANSI standard protocols developed cooperatively by the Association of Public Communications Officials (APCO) and the Central Station Alarm Association (CSAA).
With ASAP, critical life safety signals and accurate information is processed more quickly, through the Nlets system of state-to-state PSAP communication, insuring that complete and accurate information is transmitted to the PSAP every time. The ASAP program has the potential to save PSAPs and emergency services millions of dollars.
Implementation of the ASAP service is expected to surge in 2016. Interested PSAPs and alarm companies should contact firstname.lastname@example.org for more information, or visit the ASAP website.