CSAA’s Hauhn Joins ESA, ADT in Warning of Deceptive Alarm Sales Practices

On May 25, CSAA Executive Director Jay Hauhn participated in a press event in Salt Lake City to raise awareness of deceptive home security sales practices. The event was co-hosted by the Better Business Bureau (BBB) and ADT. Merlin Gilbeau, executive director of ESA, also spoke at the event, which featured two individuals who had been the target of sales scams relating their stories to the media. Hauhn and Gilbeau both spoke about the deep integrity of the vast number of security companies.

• Watch the complete press conference.

In 2015, consumer complaints about home security sales ranked in the top 25 of the 3500 business categories BBB tracks. CSA members can share BBB tips about buying a home security system with their potential customers; visit www.bbb.org/homesecurity.

Check out media coverage of the event at the links below.

• Sounding the alarm on deceptive sales (Security Info Watch)
• ADT Braces for “Record Year” of Door-Knocking Deception (Security Sales and Integration)
• ADT warns of rise in deceptive sales practices (Security Systems News)
• Better Business Bureau Warns of ‘Bad Apples’ among Home Alarm Companies (Salt Lake City Tribune)

ESA’s Merlin Gilbeau, CSAA’s Jay Hauhn, and BBB CEO Jane Driggs address the media. Photo by Bob Tucker.