NAPCO Sales Promotions Forge a New Stronger Team

NAPCO Security Technologies, Inc. announced the promotions of several of its salespeople to management positions within the NAPCO Fire & Security division. Senior Vice President of Sales, Stephen Spinelli said, “These changes in the management structure address recent and future Company growth, and will better support our customers, and diversified product groups, sales directives and long-term goals.”

The new super-charged sales team will be headed up by  Duane Warehime, as VP of Sales, NAPCO Fire & Security, assisted by three  Directors of Sales, Fire & Security: David Sperber, Sales Director for the Southern Region, Troy Bonanno, Sales Director for the North Region and newly-promoted  Jim Pless, Sales Director for Security & Smart Home, focusing on Prima Self-Contained Systems. All will be coordinating the efforts of NAPCO’s Regional Sales Managers & multiple independent rep agencies spanning North America.

Stephen Spinelli, continued, “NAPCO has a lot of great new product lines, including more in commercial fire and residential security, along with its fertile core base, and we look forward to having the sales team geared-up to effectively and more efficiently introduce, train and support professional dealers and hundreds of distributor channel partners on them all.”

Duane Warehime, based in New Jersey, can be reached at 631-786-5069, email dwarehime@napcosecurity.com or stop by and visit with him, and the entire NAPCO Security Sales Team at ESX Booth 111 or NFPA  Fire Expo Booth 1927 Expos this month. Additionally, for more on NAPCO products, dealers can contact their local NAPCO Sales Rep,  check our online class schedule (www.napcosecurity.com/seminars), ask at their NAPCO security distributor, or call NAPCO HQ (1.800.645.9445).

Watchful Founder Named Hi-Tech Young Achiever

Joshua Parson, the founder of one of TMA’s newest members, Watchful, received the award for Hi-Tech Young Achiever at the New Zealand Hi Tech Awards 2024. Headquartered in Auckland, Watchful is an automated decision-making software that monitors security systems with an unparalleled level of detail. The company offers services in New Zealand, Australia and the United States.

About The NZ Hi-Tech Awards

The New Zealand Hi-Tech Awards celebrate the success of our producers of goods and services from the software, electronics, telecommunications, mobile, agritech, creative and other high-tech industries. The Awards are run by the NZ Hi-Tech Trust, a not-for-profit organization aimed at promoting and supporting the wider industry. The board is comprised of  trustees: David Downs (Chair), Amber Taylor, Rob Ellis, Neil Hamilton, Marian Johnson, Mike O’Donnell, Mandy Simpson, Sarah Ramsay, Sir Ian Taylor and Andrew West.

The awards ceremony was attended by more than 1,300+ including several senior Government Ministers, at Auckland’s Spark Arena making it one of the biggest awards nights to be held in New Zealand.

More than 80 local and international judges contributed to the judging of the Hi-Tech Awards which continues to see a year-on-year increase in submissions with an increasingly high caliber to match. Of the 2024 Awards New Zealand Hi-Tech Trust chair David Downs saw the achievement of the Tech sector as a pride that all of Aotearoa could share in; “We’re witnessing an industry that is continuing exceptional growth as well as innovation.”

“The continued increase of diversity across the finalists is a reflection of the fact that there is a place in Tech for all New Zealanders.”

Read the full press release at https://www.hitech.org.nz/news/202-nz-hi-tech-awards-winners-announced/

Verkada Deepens Investment in EMEA, Appoints New Regional Vice President

Verkada announced Ardon Anderson’s appointment as vice president of EMEA. This appointment comes as Verkada is seeing strong sales and partner growth throughout the region.

“We are seeing incredible growth across Europe. Today, we have employees in London, Paris, and Amsterdam who are working with nearly 650 channel partners to help more than 1,000 organizations across the region protect their people and property,” said Eric Salava, CRO at Verkada. “With Ardon’s proven leadership, Verkada is set to maintain its high-growth trajectory.”

“Verkada is helping millions of people make the communities they live and work in safer,” said Ardon Anderson. “I’ve witnessed the impact Verkada’s solutions create for organizations and I am delighted to continue to expand Verkada’s footprint throughout the region so that more organizations across Europe can create safer, more efficient buildings.”

Verkada has more than one million devices online. In the UK, Verkada works with organizations including The London ClinicBelron InternationalLiverpool Heart and Chest Hospital, and more.

ESA Calls for Support of School Security Legislation [HR 7357]

During this 118th Congress, ESA has been monitoring over a dozen bills on the issue of school security. Unfortunately, after they are introduced, they are assigned to a committee and rarely heard about again.

ESA is calling for security industry businesses to call upon Congress to take action on this important legislation. Ask your representatives to support HR 7357, the Securing Our Schools Act of 2024. Instead of being assigned to the House Education and the Workforce Committee, this bill was assigned to the House Committee on Oversight and Accountability.

This legislation would authorize funding already allocated to schools, to be used for the purchase and installation of security and life safety systems. Congress does not need to increase spending at all, just let schools spend the funds on systems that we know would make the environment safer for students.

Our industry has the talents and equipment to make these vulnerable locations safer.

Learn more and contact your representative at https://www.votervoice.net/ESA/Campaigns/115872/Respond

 

Preview TMA’s NEW AVS-01 Operator Online Training

The first of three new TMA-AVS-01 online training modules for monitoring center operators is now available for preview. Module 1 provides operators with a foundational understanding the ANSI/TMA-AVS-01 Alarm Validation Scoring Standard by explaining the “What and Why.” It is the first in a series of online training modules that will help monitoring center operators to understand the impact and tremendous benefits of the new standard for the professional monitoring industry and public safety community.

By adopting the AVS-01 Standard, monitoring centers can significantly enhance their alarm response processes, improve public safety outcomes, and contribute to industry-wide standardization and efficiency. By using real-time and historical data, AVS-01 provides us with a standardized way to calculate an alarm score that results in a repeatable metric to estimate the validity or potential threat level of an intrusion alarm activation.

The three modules are:

  1. TMA-AVS-01 Introduction for Monitoring Center Operators
  2. TMA-AVS-01 Introduction to Understanding Category Definitions
  3. TMA-AVS-01 Overview of the Call Handling Scoring Process

Preview the first module:

Learn more about TMA-AVS-01 HERE

AICC Co-Chair Galarza’s Contributions Honored by ADT

AICC Co-Chair Tiffany Galarza received ADT’s Circle of Excellence Award at an awards ceremony held at the El Conquistador Resort in Puerto Rico earlier in May.

Upon receiving her award, she commented, “I am deeply humbled to have been chosen as a recipient of The Circle of Excellence award from ADT, though I believe there were numerous individuals who were just as, if not more, deserving. This honor is a reflection of the incredible teamwork and support that surrounds me, and I am truly grateful for the opportunity to work alongside such talented individuals.”

This year, Galarza was one of nearly 200 ADT Circle of Excellence winners celebrated their accomplishments. According to ADT, the Circle of Excellence Award recognizes, “those who go above and beyond in their roles. This top honor recognizes individuals who help drive our mission forward by upholding the ADT values of urgency, accountability, collaboration, discretionary effort and voice of the customer,” adding, “At ADT, we’re powered by the best employees in the industry. Our people are truly our greatest asset.”

Tiffany accepting her awards from Jim DeVries, chairman, president. and CEO, ADT.

 

 

Albert Faraone to Serve Southern Texas as New DMP Regional Sales Manager

Albert Faraone has joined DMP as the regional sales manager for Southern Texas. He will provide ongoing service and support to dealers across the region, including cities such as Houston, Austin and San Antonio.

“I chose DMP for two very important reasons,” said Faraone. “The first is the ability to impact all types of businesses—from small residential to large commercial—with a wide selection of products and the quality of the technology DMP manufactures. The second reason is the culture. Before I applied for the role of RSM, I was made aware of the integrity and culture of DMP and why it puts a large emphasis on its values.”

Faraone has 20 years of experience in the alarm industry, in sales and leadership roles. He has worked in a variety of markets, both residential and commercial. His skills and expertise exemplify the level of service DMP brings to its dealers.

Kirk MacDowell Honored as ESA’s 2023 Morris F. Weinstock Person of the Year

The Electronic Security Association (ESA) announced TMA member Kirk MacDowell, President of MacGuard Security Advisors, as the recipient of its 2023 Morris F. Weinstock Person of the Year Award. This prestigious honor recognizes individuals who exemplify extraordinary dedication and leadership in advancing the electronic security and life safety industry. MacDowell’s illustrious career and unwavering commitment to industry excellence align seamlessly with the legacy of Morris F. Weinstock, the award’s namesake and a pioneer in the security sector. Through his visionary leadership and tireless advocacy, MacDowell has significantly contributed to the growth and prosperity of the industry, embodying the spirit of innovation and service that defines the Weinstock legacy. Join us in celebrating Kirk MacDowell’s outstanding achievements and profound impact on the security industry. 

The award will be presented during ESX 2024 at the ESA’s annual Weinstock Celebration on Wednesday, June 5th from 6:00 to 7:30 PM at Derby City Gaming.

Mandatory 10-Digit Dialing for Minnesota NPA 507 Announced

This is a second notice.

Attention: Alarm, Security, and Elevator Service/Equipment Providers

To ensure a continuing supply of telephone numbers, the Minesota Public Utilities Commission approved the addition of the new 924 area code to the geographic region served by the 507 area code. This process is known as an area code overlay.

What will be the new dialing procedure?

The new dialing procedure will require that all calls in the 507 area code that are currently dialed with seven digits will need to be dialed using area code + telephone number. The same dialing procedure will apply to telephone numbers that are assigned in the new 924 area code.

How does this affect providers of alarm and security services and equipment?

As a result of the overlay, a new local dialing procedure requires callers to dial area code + telephone number.

Alarm, security, and elevator services and equipment currently located in the 507 area code and programmed to dial only seven digits must be updated or reprogrammed to dial ten digits (area code + telephone number) for all calls in the 507 and 924 area codes.

Reprogramming of alarm equipment must be completed by July 30, 2024.

To verify that equipment can complete calls to the new 924 area code, a special test number, 924-924-1924, will be in service beginning May 30, 2024, and will remain active through September 30, 2024.

When will the change begin?

Beginning July 30, 2024, the new dialing procedure must be used, as described above. On and after this date, if callers do not use the new dialing procedure, calls will not complete. A recording will instruct the caller to hang up and dial again including the area code.

Beginning August 30, 2024, new telephone lines or services may be assigned numbers with the new 924 area code. Anyone with a telephone number in the 924 area code must dial the area code + telephone number or the call will not complete.

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IPtelX Announces the Deployment of Dealer Branding for Voice Alarm Calls

IPtelX is pleased to announce the deployment of Dealer Branding for voice alarm calls. This innovative solution tackles a major pain point for alarm companies: unanswered calls to the contact list due to showing up as spam on wireless phones.

This has been a serious problem for the industry. In the last few years, wireless companies have had the calls appear as spam on caller ID. Without being able to cancel an alarm, this has caused unneeded dispatches to PSAPs. The result has been more false dispatches, giving the industry a “black eye” and a bad reputation.

IPtelX’s Dealer Branding technology solves this problem by displaying the dealer’s name. Along with the name, the branding will also appear as “Alarm Emergency Call,” or a similar type of alarm message urging the user to answer.

Beyond displaying the dealer’s name, IPtelX is taking its new Dealer Branding to the next level in two more phases that will be coming soon. For the second phase, IPtelX will be providing its clients a significant advantage by going beyond what the other carriers can provide by also displaying the dealer logo. For the third phase, end users will also see the type of alarm (intrusion, fire, PERS, etc.). With this technology, end users receiving the call will have all the needed information to know that it is not a spam call.

We are committed to staying ahead of the curve and providing our clients with the latest communication technologies,” says Cliff Dice, Senior Software Engineer at IPtelX. “Dealer Branding gives our clients a clear advantage, which is why IPtelX is the leading choice in the industry for alarm company phone services in North America.”

This innovative service works seamlessly with any PBX system and any monitoring station. As a North American carrier, IPtelX offers Dealer Branding across its entire footprint, encompassing all central offices in Canada and the USA.

For more information about IPtelX’s Dealer Branding and other exclusive telecom services visit iptelx.net or call (877) 7-IPTELX.