ASAP Meetings at 2014 Fall Ops

Important note for Fall Ops registrants: The ASAP Technical Meeting originally scheduled for Sunday, November 9 has been postponed. The ASAP Users Group, the CSAA Proprietary Council, and the CSAA Contract Monitoring Council will meet as scheduled, followed by the Icebreaker Reception for all Fall Ops attendees. Watch for more information about the rescheduled ASAP meeting in 2015.

Registration and more information:

2014 “Fall Ops” Seminar Coming Up November 9-11

Even while we are wishing we were at our 2014 annual meeting this week, we’re gearing up for Fall Ops! Have you registered? There is still time!

Registration and Program Information for Fall Ops

CSAA 2014 Annual Meeting Cancelled

We regret to announce that we must cancel the CSAA International 2014 Annual Meeting due to the impending threat of Hurricane Gonzalo. The National Hurricane Center predicts that Gonzalo may become a Category 4 storm by Thursday and is on track to reach Bermuda on Friday. Our hotel has advised us that it is entering “Hurricane Preparedness Status” and is expecting a hit.


Your hotel reservations at the Fairmont Southampton Bermuda will be automatically cancelled if you made them using the CSAA room block. Should you wish to keep your reservations, or if you have made a reservation outside the CSAA room block, please contact the hotel directly at +1 441-238-8000.


You should contact your airline to inquire about air travel refunds or credits.  Policies may differ depending on the airline and whether or not your flight is actually cancelled.

If you have any additional questions please contact us at 703-242-4670.



CSAA International 2014 Annual Meeting Canceled Due to Hurricane Threat

The CSAA Annual Meeting scheduled for October 17-22 is canceled due to the impending threat of Hurricane Gonzalo. The National Hurricane Center predicts that Gonzalo may become a Category 4 storm by Thursday and is on track to reach Bermuda on Friday. The Fairmont Southampton Bermuda, our conference hotel, has advised us that it is entering “Hurricane Preparedness Status” and is expecting a hit.

Meeting registrants should check their email for messages from CSAA regarding this development.

CSAA Annual Meeting and Tropical Storm Gonzalo

CSAA is monitoring the track of Tropical Storm Gonzalo and remains in touch with the Fairmont Southampton.  We will continue to monitor the situation as it pertains to track and strength of the storm.  Any decision regarding a change to the annual meeting will be made as early as is logistically possible. Updates will be sent as new information becomes available.

You may view the predicted track for the storm at

SD&I Monitoring Resource Guide CS Contact Listing

Security Dealer & Integrator has published it’s state by state central station contact listing including all CSAA Five Diamond monitoring centers.  Click Here to Preview



CS Monitoring Resource Guide:

The Essentials of Operator Training

Elizabeth Lasko, Vice President of Marketing and Communications, CSAA elaborates on the essentials of operator training and central station best practices.  Read more at Security Info Watch.




New contact telephone number for Jefferson Parish 911

Jefferson Parish (Louisiana) 911 Communication District has announced a change in contact telephone number information. CSAA companies that need to report an alarm for a Police, Fire, or Medical response in unincorporated Jefferson Parish will be affected.

Jefferson Parish 911: 504-227-1400

Please discontinue using the numbers 504-349-5322 or 504-349-5317.

Note that this telephone number change does not affect the municipalities of the City of Kenner or the City of Grenta, Louisiana.

Questions? Contact Major Ronald D. Hoefeld, 911 Director at the Jefferson Parish Sheriff’s Office, at 504-349-5673.

ADT’s Steve Shapiro Appointed to CSAA Board of Directors

Steve Shapiro, vice president of industry relations for ADT — a leading provider of home and business security and automation solutions in the U.S. and Canada — has been appointed to the CSAA Board of Directors beginning in October.

“Every volunteer organization depends on the participation and contributions of its members. Steve has been heavily involved in our Alarm Industry Communications Committee for years and has long been an active supporter of CSAA,” said Jay Hauhn, president of CSAA. “We are pleased to welcome him to the CSAA Board, and I look forward to the contributions he will make as a board member.”

Steve Shapiro

Steve Shapiro

As vice president of industry relations for ADT, Shapiro is responsible for the planning, execution and management of the company’s strategic relationships with key North American security and automation industry organizations, alliances and initiatives.  Prior to assuming this role, he led ADT’s product strategy and engineering initiatives for an extensive portfolio of ADT products, including the company’s revolutionary smart home automation system, ADT Pulse®, as well as intrusion, fire, and home health care systems.

In 2014, Shapiro was elected to represent ADT as a Board member to the Z-Wave Alliance and in 2013, he was appointed as a Board member to the Security Industry Association.

“I am honored to join the CSAA Board of Directors,” said Shapiro.  “I’m eager to begin working with CSAA and fellow Board members to address the rapidly changing technology environment in communications, net neutrality, and first responder response requirements.”

Prior to joining ADT, he was a consultant to Sirius XM Satellite Radio where he developed product roadmaps and product definitions for mobile and portable devices.  His career in product marketing and product management began at Motorola, where he was responsible for many communications products and marketing plans over 20 years that included two-way radios, pagers and mobile phones, including Motorola’s first color and camera phones.

Shapiro graduated from Florida International University with an MBA in Business Administration. He holds FCC professional and amateur licenses, has been awarded eight patents, and earned a Black Belt in Marketing for Six Sigma.


CSAA Signals Volume 20 – September 29, 2014

CSAA Signals






In this issue

  • Fall Ops Seminar
  • CSAA Interim Executive
  • CSAA Annual Meeting
  • Wage and Salary Survey
  • Industry News
  • New CSAA Staff
  • Next Legal Virtual Q&A
  • SSI Survey Deadline
  • Free Customer Service E-Book

Click Here to Preview