Tag Archive for: Attrition

TRG Associates Releases 2021 Industry Annual Attrition Study

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TRG Associates’ John Brady shared highlights from his Industry Annual Attrition Report in TMA’s 2022 Annual Meeting’s first session on Nov. 1st. He opened by stressing the importance of knowing why your customers are leaving.

In 2021, RMR for participating companies reached a record $784k with “moved” jumping to the second position in the ranking of reasons customers left.

John announced the December 2022 launch of a new series of quarterly webinars on attrition. Look for details coming soon!

View and download your copy of this year’s study at http://trgassociates.com/attritions/

If you’re interested in taking part in future studies, please contact TRG Associates.

Annual Attrition Measurement Study Available to CSAA Members

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Got a minute? Find out how you can participate in an important alarm industry initiative — as well as access information that can help you build your company.

TRG Associates, a CSAA member company, works with CSAA each year to produce an alarm industry attrition report. View our one-minute video for more information.

[youtube https://www.youtube.com/watch?v=13zAX33qtM0&w=560&h=315]

Ready to participate? Visit Attrition Project.