COPS Acquires Wholesale Monitoring Business From Security Partners

On June 8th, COPS Monitoring announced that it has purchased the wholesale monitoring assets of Security Partners LLC at auction on May 27, 2021.

Upon completion of the acquisition and subsequent preparations, the alarm companies and their 100,000+ subscriber accounts will be migrated to COPS and monitored by its network of six UL listed and TMA Five Diamond certified monitoring stations located throughout North America.  The migration of the Security Partners dealer accounts is scheduled to be completed by early fall and will bring COPS’ total monitored account base to more than 3.5 million.

“We are extremely excited about welcoming the Security Partners dealers to the COPS Monitoring family,” said COPS Monitoring’s president Jim McMullen. “We look forward to contributing to each company’s success by delivering exceptional service and a stable foundation on which they can continue to grow their businesses.”

Alarm Detection Systems Appoints Amy Becker as Chief Operating Officer

Bob Bonifas, Founder and CEO of Alarm Detection Systems, Inc. (ADS), is pleased to announce the appointment of Amy Becker as Chief Operating Officer (COO), effective immediately.

As COO, Becker will oversee the company’s day-to-day operations, which includes responsibility for all of the functions at the Illinois and Colorado locations.

Bob Bonifas notes that “Amy brings proven leadership both within the alarm industry and at ADS. She has worked tirelessly alongside industry veterans to establish best practices and offer the highest service levels to our customers.”

“With her great balance of leadership and business skills, we look forward to Amy Becker guiding our company to an even more successful future,” he said.

Amy started with Alarm Detection Systems in 1997 as the Accounting Supervisor for the Company and progressed to the position of Controller. Amy accepted the responsibility of Vice President of the Company in 2015 and Chief Financial Officer in 2019.

Amy is a graduate of Aurora University with an Accounting Degree. She is both a Certified Public Accountant and a Certified Management Accountant. While with ADS, Amy’s ever-increasing responsibilities have included oversight of the company’s financials and executive leadership.

“Daily, our employees display expertise and commitment to our operations. I am proud to be counted among them. In my new role, I can draw from the best traditions ADS has established over the past 53 years. At the same time, our goal is to work as a team to achieve even greater success. We are a resilient business group who has a passion for delivering outstanding customer service,” says Amy Becker, Chief Operating Officer of Alarm Detection Systems, Inc.

Google's Thorsen to Keynote TMA's 2020 Annual Meeting

The Monitoring Association (TMA) is pleased to announce that Wayne Thorsen, Managing Director, Hardware Business Development for Google, will deliver the keynote address at its upcoming 2020 Annual Meeting. Mr. Thorsen will speak virtually via Zoom on Tues., Oct. 27th at 11:10 AM [EST].

“This has been a year like no other where we are reminded of how essential our service is to the homes and businesses of this country and of this world,” said Don Young, president of TMA. “TMA has come together, in partnership with many other organizations dedicated to the well-being of our customers and employees, to educate and advise on how to navigate through these uncharted waters. I am truly blessed and proud to serve amongst so many selfless individuals who have volunteered their time these last nine months to share best practices and help guide each other regardless of competitive pressure. I believe that crisis brings clarity and I am inspired by the meaningful work TMA has done this year to deal with the pandemic, but more importantly, to give our members the opportunity to share in the benefits of what the future holds for our industry. Two of those benefits will be the continued development of standards as referenced in our latest edition of TMA’s Dispatch and exploring how machine learning and artificial intelligence could play key roles in that effort. We are fortunate to have Wayne Thorsen from Google as our keynote speaker this year who will share his thoughts on how he sees this technology advancing and accelerating in the months and years ahead. He will provide some insight on how Google views the opportunities in our industry going forward,” added Young.

In his current position, Mr. Thorsen leads the global business development teams that manage partnerships for a portfolio of Google products and services, including: Google Home; Nest; Chromecast; Google WiFi; Google Pixel; Google ATAP (Advanced Technology And Projects); and, Google Daydream (Augmented Reality and Google Lens). Prior to joining Google in May 2018, Mr. Thorsen served as Senior Vice President, Marketing and Strategic Partnerships for San Francisco-based So-Fi. He also previously led the Corporate Development team at Viacom, where he was responsible for leading M&A and strategic partnerships across the international media company.

Set for Tues., Oct. 27 to Thurs., Oct, 29, 2020, TMA’s 2020 Annual Meeting is open to all security industry professionals, regardless of TMA membership. The event is designed with the security executive in mind with sessions focused on topics such as creating new business revenue sources, cyber security, and M&A trends. In all, a series of eight education sessions will be delivered virtually over the course of the three-day event. Speakers are industry thought leaders, respected entrepreneurs, and business experts. In addition to the educational program, daily networking and social events will also be featured, as well as a virtual trade show. 

Underwriter’s Laboratories (UL) is the premier sponsor of this year’s meeting. Other industry sponsors include Full Meeting Sponsors: ADI; Altronix; Bold Group; Bosch; CIBC Bank, USA; DMP; MAS; NAPCO Security Technologies; Resideo, and TRG Associates. Event Meeting Sponsors include ADT; Alarm.com; ALARMAX; Calipsa; DICE Corporation; Johnson Controls; and, OneTel. Park Associates is our 2020 Organizational Sponsor. Security Sales and Integration Magazine is our official media sponsor.

For complete details and registration options, go to www.tma.us/annual-meeting/.

Cisco Director to Keynote TMA’s OPSTECH 2020

TMA is pleased to announce that Scott Stanton, Sr. Director, Americas Network Transformation, Cisco, will deliver a keynote address at its upcoming OPSTECH 2020. Mr. Stanton’s remarks will speak to the future of networking and WiFi 6 and the impact on how this technology enables IoT devices and fills in the gaps of LTE and 5G buildouts. The keynote address will be delivered virtually via Zoom on Wed., Nov. 18th at 11:10 AM [EST]. 

OPS-TECH is the new combination of two of TMA’s most popular annual education and networking events – the Fall Operations Management Seminar and the Tech Summit. TMA is pleased to introduce a reimagined meeting structure and delivery format this year with the intention that the virtual platform will open up new opportunities for additional attendees to actively take part in these valuable programs. By focusing on three main areas of interest, TMA will offer education that will appeal to operations, video surveillance and installation professionals, and IT managers who want to take their companies to the next level. This solutions-based event will offer attendees the opportunity to come with a problem and leave with a solution.

The program will be presented in three sections over the course of several days:

  • Focus on Operations: November 9-11
  • Special BONUS– Focus on Video: November 12 (included in the Operations package or stand-alone)
  • Focus on Technology: November 17-18

Industry sponsors of the event include Full Meeting Sponsors: BOLD Group and MAS. Event Meeting Sponsors include OneTel, SentryAI, and TRG Associates, Inc., SDM Magazine and Security Business Magazine/SIW.com are the official media sponsors.

View complete program details and registration options.

UL Releases Remote Virtual Audit Procedures

UL has posted content on their website to provide detailed information on the new virtual audit policy and procedure.

Due to the safety concerns of our its customers and audit staff surrounding the COVID-19 pandemic, UL is announcing a virtual or remote audit (RA) option for completing the annual compliance audit of UL Listed monitoring facilities for the remainder of the COVID-19 pandemic.

The virtual RA will follow a similar process as the on-site audits normally conducted but will be conducted utilizing a combination of information gathering techniques through discussion, question  and answer, document screensharing, webcam, FaceTime, and/or similar video sharing methods.

Go to https://www.ul.com/resources/monitoring-station-virtual-remote-audit-procedures for details.

Cyber-attacks – Are you prepared?

Over the past few weeks, TMA has virtually hosted its 2020 Annual Meeting and the first portions of its OPS-TECH 2020. Cyber attacks and ransomware has been a thread through both programs.

When it comes to cyber-attacks, it’s no longer “if”; it’s when

Our Annual Meeting cyber panel of experts definitely got the hearts and minds of attendees racing with the news that it isn’t “if” your company is attacked; it’s when. The incidents of ransomware has more than doubled in the period between the end of 2019 and Q3 2020. According to the panel’s moderator, Sacha Kylau, Director Business Development, OnTel, “It is getting worse and worse. Plan for the day you will be hit.” Plans should include a business continuity plan and a disaster plan. The panel stated that company and customer data must be protected, but emphasized that it is impossible to 100% secure data. The panel advised attendees to implement a multi-layered approach. Staff training in accordance with the plans is imperative. Be proactive. It is too late when something happens.

US FBI offers tools and assistance to businesses

On Tues., Nov. 17th, FBI Special Agent Brian, the third portion of our OPS-TECH 2020 kicks-off with a keynote address by Brian Cyprian, a Special Agent for the FBI and Supervisor of the Charlotte Cyber Task Force. Special Agent Cyprian will deliver a cyber threat update, explaining the latest trends in current and evolving cyber-attacks with guidance and best practices for managing these threats.

He’ll share strategies for preparation, prevention, and responding to cyber-attacks in partnership with the FBI. Learn how your IT teams can benefit from access to the tools and assistance that is available from your local FBI office.

Learn more about the technology portion of our OPS-TECH 2020 meeting, opening tomorrow, and register to take part in the topical, timely subject matters impacting your business today and in the future. Go online to http://tma.us/events/operations-technology-seminar/

Access Recordings of TMA Fall Meetings – Save 25% on 11/30/20

TMA’s 2020 Annual Meeting (10/20) and OPS-TECH 2020 (11/20) offered monitoring center and security industry professionals multiple days of valuable, virtual learning. Our attendees rated all sessions highly for content, value, and speaker quality!

If you were not able to attend, or if you did, but would like to share some sessions with colleagues, TMA has uploaded all available recordings for on-demand viewing. And, for just one-day (Monday, Nov. 30th), TMA is offering 25% off access fees on both full meeting packages and individual sessions.

It’s an opportune time to purchase sessions for colleagues and peers who did not attend!

For full details, go to http://tma.us/eve…/tma-fall-2020-events-session-recordings/

Session Topics Include:

  1. 2020 Annual Meeting: http://tma.us/events/annual-meeting/#toggle-id-4
    1. Home Security Market
    2. Working from Home
    3. Attrition Study
    4. Finance/M&As
    5. Cyber
    6. More!
  2. OPS-TECH 2020 : http://tma.us/events/operations-technology-seminar/#toggle-id-4
    1. Operations
    2. Video
    3. Technology

A friend in need…

A member and valued friend of TMA, industry consultant Bob Harris, Attrition Busters, has been hospitalized with COVID-19 for the last month and has been on a ventilator in recent weeks. While his condition has slightly improved, he remains in very critical condition.

Bob and his family need our support at this time in the form of positive thoughts, prayers, and financial donations.

A GoFundMe page has been set up to collect donations for the family. Please take a moment to visit the page and make a donation of any size. https://gf.me/u/zan2y2

Thank you for your support.

Our holiday gift to you – Save 20% on TMA's operator training

As this year comes to a close, all of us at TMA wanted to say, “Thank You!” We are so grateful for your membership and participation in the professional monitoring community. It’s been a year of unforeseen obstacles for all of us—personally and professionally. 

To show our appreciation, we are offering a 20% discount on all operator training delivered through our training portal at TMATraining.org, now through Dec. 31st.  

While we couldn’t solve every challenge 2020 threw our collective way, we’ve worked hard to support you virtually through our Town Halls, Annual Meeting, and OPS-TECH events curated to make your job easier.  

Next year, we’re focused on making access to collaboration even easier, by continuing with our virtual education platform, expanding our training resources, and enhancing your ability to apply industry best-practices.  Here are just a few items we’re excited about delivering in 2021:

  1. MYM, April 20-22
  2. Online Operator Candidate Assessment Tool
  3. Proprietary Member Users Forum
  4. Upgrades to TMATraining.org
  5. Annual Meeting, October 9-13, Ritz Carlton Kapalua, Maui
  6. OPS-TECH, Charlotte, NC – Hosted by CPI Security (Dates TBD)

We’re committed to delivering content you’ll love in 2021. Make sure to keep an eye on TMA.us for registration information and other updates.

TMA’s Operator Online Courses

To learn more about TMA’s Operator Online Training programs, visit the TMA website (Links below). When you are ready to purchase, contact our helpdesk (8 AM- 8 PM) by calling (502) 254-1506 or emailing support@TMATraining.org. (Note: Special pricing only available for a maximum of 10 course purchases.)  

Just remember…this special offer expires December 31st at midnight!

  1. TMA Operator Online – Level 1
  2. TMA Operator Online – Level 2

Giving back to your professional community

As we begin a new year, it’s a great time to reflect on how we can give back to our professional community. The past year demonstrated what can happen when we come together and share our resources with one another. Knowledge and experience are two of the most valuable assets that professionals possess. Giving back is often as easy as connecting with peers and sharing your knowledge and experience. This can take many forms, including, writing and speaking. As we begin to prepare for our 2021 Mid-year Meeting, we’re reaching out to TMA members in search of speakers.

Our 2021 Mid-year Meeting will be presented virtually, April 20-22, 2021. If you or someone you know is interested in sharing your experience and expertise with your colleagues in the professional monitoring industry, we would like to hear from you!

The three-day event will offer monitoring center professionals a series of educational sessions on best practices and trends in leadership, operations, and technology.

Start off the year with your commitment to give back and make a valuable contribution to the profession’s field of knowledge.

The deadline to submit your proposal is COB, Friday, January 22, 2021. Go to https://lnkd.in/eaF8huS

Questions? Contact education@tma.us.