By Ron Walters This post is a guest editorial that appeared in the March 2015 issue of Northeast/Midwest Sentinel. (View the article online.) Posted with permission of the publisher and author. It wasn’t a headline or feature story butt it caught my eye. In spite of the perception that the alarm industry is the biggest […]
Attending ISC West this month? Then you have a golden opportunity to learn from law enforcement how verified alarms lead to priority response. Free Session Sponsored by PPVAR: April 16, 4-6:00 PM Sheriffs and police chiefs from across the country come together on a panel hosted by the PPVAR (Partnership for Priority Verified Alarm Response) to share how video […]
PROBLEM: Starting late Thursday, March 26, errors began to occur on DACT systems, not only on calls primarily originating from Comcast network customers but also other originator’s networks. These errors started to increase exponentially. The calls were coming from multiple regions across North America. All DACT formats were impacted during this episode. When actually measuring […]
On March 22, 2015 at 7:06 p.m., a motion sensor alarm was received from an American Alarm and Communications customer in Richmond, VA. Upon call verification, American Alarm Central Station Operator Bob Goulet used the Automated Secure Alarm Protocol (ASAP) to contact Richmond police and transfer information to the Richmond PSAP. It was the first […]
Industry Veteran Tapped to Lead Association Representing Professional Monitoring Companies VIENNA, VA (March 31, 2015) – Jay Hauhn, a 38-year veteran of the security industry, is the new executive director of CSAA International. Hauhn will assume his new role, which is the lead staff position of the association, on April 6. “Jay brings a unique […]
From AICC Chair Lou Fiore: “We have received word of central stations complaining of issues receiving alarm signals since Friday, March 24. It turns out that the majority of the issues have Comcast as the originating carrier. The issue seems widespread from Massachusetts to Texas at the moment and may be spreading beyond. The majority […]
CSAA International has released the results of the 2013 Wage and Salary Survey, which will assist businesses within the industry with competitive compensation practices. The survey is the most extensive snapshot of industry practices to date. The purpose of the survey is to assist monitoring companies with hiring and compensation decisions. “The information gathered will […]
The Alarm Industry Communications Committee (AICC) has launched an industry-wide survey on the issue of dropped signals involving Digital Alarm Communications Transmitters (DACT). The survey aims to collect information on how the telecom network’s move towards Internet Protocol (IP) affects these signals. The survey is open to all central stations in the industry. Results of this […]
Got a minute to spare? Take a quick break to view our new “CSAA 365” video. It’s the latest in our series of videos that we hope will help our members take advantage of CSAA’s services and member benefits all year long. [youtube=http://youtu.be/HZfQCXM5OHE] In future videos you’ll hear from CSAA leaders, volunteers, and staff about many […]
Teresa Gonzalez, president of United Central Control, Inc. (San Antonio, TX) has been appointed to the CSAA Board of Directors. “No association can succeed without volunteer participation, and Teresa has been one of our most active and effective member volunteers,” said CSAA President Jay Hauhn. “The leadership she has demonstrated as co-chair of our Education […]
