TMA’s Fall Operations Management Seminar, “the one industry event for monitoring center personnel presented by monitoring center personnel,” took place November 5-7 in Rosemont, IL. The event’s education program, with the theme “Evolutionary Monitoring,” focused on best practices in monitoring centers, including updates on the latest industry standards, staff management, software and equipment news, and other operational best practices, processes and procedures. Participants were also treated to two extraordinary tour experiences: UL headquarters and testing laboratories and Walgreens’ Security Operations Center.
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“The visit to Walgreens Central Station was one of the main reasons for coming,” said Elizabeth Wargacki, Vice President Merchants Alarm Systems. “It was a great opportunity to see firsthand how other stations have set up and how they operate. The HR and Employee training sessions were great training programs. It was also good to hear how proprietary companies (like Wegmans) and large monitoring companies (like Vivint) deal with HR issues, employee training, etc.”
“Along with the good advice/training, the networking opportunities were outstanding,” said Scott Ludrick, Kroger Central Alarm Control Management Team Member. Wanda Griffith, Central Station Manager, The Protection Bureau, agreed: “I enjoyed seeing old faces and reconnecting. The networking opportunities [at Fall Ops] are priceless.”
“As a relatively new SOC Manager, the opportunity to get insights on how others are dealing with situations similar to mine is invaluable,” said Brian Ridge, SOC Manager, Interface Security Systems. “This was my first time attending and I look forward to hopefully returning next year.”
The dates and location for the 2018 Fall Ops will be announced in the coming weeks.