Posts

Alarm Detection Systems in Aurora, IL Wins PDQ for Second Time

 TMA member Alarm Detection Systems in Aurora, IL has won the Police Dispatch Quality (PDQ) Award for the second time. They were honored at ESX in Nashville, TN last month.
Electronic Sercurity Expo1_1806

Pictured, left to right: Keith Baird of Honeywell; Ed Bonifas, Melissa Hodgetts and Ed Lubic of ADS; SSI Editor-in-Chief/Associate Publisher Scott Goldfine. Photo by Matthew Lynn Photography.

The Police Dispatch Quality (PDQ) Award program targets the alarm management issue by recognizing those installing and monitoring companies that follow established industry practices and partner with law enforcement to achieve the highest quality in minimizing police dispatch requests. It was established jointly in 2005 by the Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA) and SECURITY SALES & INTEGRATION, and now also officially endorsed by the Installation Quality (IQ) program and sponsored by Honeywell.

ADS has been a leader in dispatch reduction efforts for over two decades. They were one of the very first companies to appoint a staff position to review the previous day’s dispatches, call customers, determine corrective actions required and apply the necessary resources to resolve the issue.

The goal of the PDQ program is to raise industry-wide awareness, motivate alarm companies to be proactive and provide models that work for others to follow. TMA thanks and congratulates Alarm Detection Systems of Aurora, IL!

NMC Wins Inaugural TMA/SSI Monitoring Technology Marvel Award

Winner of Inaugural Award Revealed at ESX on June 19;
Ackerman Security and COPS Monitoring Were Finalists

The Monitoring Association and Security Sales & Integration announced that NMC (National Monitoring Center) has won the “the Marvel” — the inaugural TMA/SSI Monitoring Technology “Marvel” Award. This new award honors innovations in monitoring center technology. It is co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee.

NMC submitted an application that outlined how the company has used video technology to tie video verification to an alarm, which in turn triggers a video camera to generate a clip in an intrusion/reaction model that records criminal activity. They recently partnered with Netwatch to be the first and only entity to offer proactive video monitoring tied to a vast analytics program that filters non-suspicious activity and IDs threatening ones.

Read SSI’s report on the 2018 winner, NMC. 

NMC Woodie Andrawos at Booth with Marvel Award 2018

From left: TMA President Ivan Spector, TMA Technology Committee Co-Chair Steve Butkovich, NMC CEO Woodie Andrawos, SSI Editor Scott Goldfine, TMA Technology Committee Co-Chair Sascha Kylau with the Marvel Award at the ESX Expo on June 20 in Nashville.

 

NMC Accepts Marvel Award 2018

Members of the TMA Technology Committee are pictured with NMC and Netwatch represenatives who received the TMA/SSI Marvel Award during a June 19 presentation. (l to r:) Steve Butkovich (TMA/CPI Security Systems), Mark Mariotti (Netwatch), Nicola Oakie (NMC), Sascha Kylau (TMA/Onetel Security), Tatiana Abramek (NMC) and Kurtis Erdman (NMC).

 

“This kind of service is impressive and raises the bar for new video monitoring capabilities,” said Steve Butkovich, co-chair of the TMA Technology Committee. “This is where the industry is going next in our goal to protect life and property, and NMC is leading the way.”

The purpose of the Marvel is to provide recognition for monitoring centers creating and/or using cutting-edge technology and to raise awareness of these new technologies. “Technology is consistently mentioned as one of the most important challenges our industry faces. We are pleased to team up with SSI to spotlight these innovators in our industry,” said Butkovich.

The winning Marvel entry was chosen for the “best adoption of new technology to advance your business.”

NMC was announced as the winner of the Marvel on June 19 in Nashville (as part of the 2018 Electronic Security Expo). NMC will be featured in the August 2018 Monitoring Issue of SSI. Runners-up Ackerman Security and COPS Monitoring will also receive coverage in the issue.

Ackerman detailed their move to a new cloud hosting solution which they believe provides customers with increased protection without the concerns of alarm errors due to legacy panels or aging infrastructure. By being an early adopter of hosting alarm monitoring software in the cloud, Ackerman has been able to set the trends for what is possible for an alarm monitoring company.

COPS Monitoring submitted an entry focusing on redundancy to provide “failsafe” monitoring above “disaster recovery”.  Their technical architecture of 6 UL listed monitoring centers along with off-site servers in one of the world’s most advanced data centers provide a higher level of redundancy than other professional monitoring companies.