Thanks to CSAA Past President Bob Bonifas for sharing a copy of the Chicago Telephone Company’s “Rules for Troublemen” from 1911.
“It looks like in 1911, ‘troublemen’ were still on horses, and I would assume the alarm industry techs were as well,” commented Bonifas. “I thought this was an interesting piece of history on communicating to employees in the jargon of the day — an interesting perspective from a bygone era.”
Check out the 1911 Rules. How do your present-day customer service rules compare?