Tag Archive for: Rapid Response

Rapid Response Monitoring Announces New Manager of Project Management Office

Rapid Response Monitoring has announced Brian Sheehan as Project Management Office Manager. In this role, Brian will oversee all aspects of the project lifecycle and play a pivotal role in leading the dedicated Project Managers and Project Management Office to success.

Brian has over 15 years of professional experience in operations, analytics, and management. “I’m excited to work with our talented project managers and teams to streamline processes, foster a culture of communication, and ultimately deliver exceptional results for Rapid Response Monitoring and our dealers,” said Sheehan. As PMO Manager, Brian will focus on the evolution of Rapid Response’s proprietary monitoring platform, Triangulum AI, and spearhead the integration of relationships with vendors and Dealers.

“We are confident that Brian’s experience in end-to-end project management will strengthen the development of our Triangulum AI platform, further positioning us to provide our Dealers with an even greater competitive advantage in the marketplace,” said Jeffrey Atkins, President of Rapid Response Monitoring.

Brian holds a Bachelor of Science degree in Human Resources Management from SUNY Oswego and is currently pursuing a Project Management Professional Certification.

Rapid Response Announces Indira Emmadi as Vice President of Information Technology

Indira Emmadi,RRMS

Jeffrey Atkins, President of Rapid Response Monitoring Services, Inc., announced the appointment of Indira Emmadi to Vice President of Information Technology at Rapid Response. Indira joined Rapid Response from Palo Alto Networks where she served as a Solutions Engineer managing engagements with their key strategic accounts and led a team that provided cybersecurity solutions to organizations like Google and Microsoft for their Cloud services globally.

Indira started her career working as a Support Engineer for Cisco TAC. After leaving Cisco, she had successful careers at Broadcom, Inc., Riverbed Technology, Citrix Systems, and Radware. She holds two Master’s degrees, one from Wichita State University in Electrical Engineering and a second from Syracuse University in Computer Science.

Indira is an expert in Cyber Security regarding network and security architectures for Hyperscale Enterprise Networks, Service Providers, Data Centers and Cloud Infrastructures, and she has served in various Engineering roles, as well, including Software Engineering, Pre-Sales, Post-Sales and Technical Services. Underscoring her role at Rapid Response will be a focus on the 99.999% Uptime Initiative and continued development of our network supporting Rapid’s growth in Hosted Monitoring Services.

Rapid Response announces Peter Kirk as Vice President of Software Engineering

Jeffrey Atkins, President of Rapid Response Monitoring Services, Inc., announced the return of Peter Kirk to Rapid Response as Vice President of Software Engineering. During his initial seven-year career with the company, Peter held various roles within the Programming department. He worked on several key projects including the company’s migration from the outdated and inefficient PICK/jBASE based alarm processing software to the robust SQL/Linux based stagesTM monitoring platform and the launch of the original RapidMobile app. Peter left Rapid Response in 2014 to start his own business. For the past eight years, he owned a successful consulting company with a focus on system architecture and design, as well as a broad spectrum of development projects and codebases. Several of Peter’s engagements were in the alarm industry, and he earned a positive reputation based on the quality of work and innovative design. “It is a testament to all employees of Rapid Response that have helped us build a world-class organization to have a former employee return to our company,” said Atkins.

As the Vice President of Software Engineering, Peter will oversee the software development, architecture, data management, and stages teams within Technical Services. He will also play a critical role in the continued development of customer applications such as Rapid Response’s secure web portal, RapidWeb, the latest generation of the RapidMobile app, and more.

Peter graduated from Villanova University in 2003 with a bachelor’s degree in Computer Engineering and brings nearly 20 years of experience to #TeamRapid.

Chad Wright Named Rapid Response CTO

Jeffrey Atkins, president of Rapid Response Monitoring Services, Inc., announced the promotion of Chad Wright, currently Vice President of Technical Services, to Chief Technology Officer. As CTO, Chad will oversee initiatives in Information Technology and Software Development and will plan the future of technical development at Rapid Response. Chad joined Rapid Response in 2017 as Vice President of Technical Services and was responsible for the management of the Information Technology, Programming, and Project Management teams. He managed the 99.999% uptime SLA across two data centers, and he led development for commercial applications. He has held the position of Chief Technology Officer previously at MicroAutomation and at Salesblade.

Upon joining Rapid Response, however, he almost immediately faced challenges as our headquarters and monitoring center expanded in Syracuse, the COVID pandemic made evident the need for dispersed and remote work connections for non-monitoring personnel, and the need for a broader based Operations team led to the development of our new Henderson facility. His efforts in meeting these challenges, and many others, were critical in keeping the company in position to be highly competitive, particularly in what continues to be an uncertain economic environment.

“There is no stronger or clearer indication of a company’s sophistication and competitive strength than the level of expertise exhibited by its employees. I am confident that in his new role as Rapid
Response CTO, Chad will provide and inspire the very highest level of excellence in supporting Rapid Response as a leader in this industry,” said Atkins.

ASAP Expands Service in Florida

ASAP-Concept1DRiviera Beach Police Communications went live with the ASAP program on July 23. RBPD is currently live with Vector Security, Rapid Response Monitoring, Vivint, Protection One, ADT, Tyco, Affiliated Monitoring, Brinks, Guardian, and Central Security.

Riviera Beach is the 38th 9-1-1 PSAP in the United States, and the 5th locality in Florida to implement the ASAP program.

The Riviera Beach 9-1-1 PSAP began receiving four alarm notifications via the ASAP service within the first 24 hours of operation.

Details will be added when available.