ASAP’s Summer Sizzle

It’s the middle of summer, and there’s a heatwave parked over the USA. ASAP is heating up, too!

On July 13, CSAA President Pam Petrow announced that Delaware County, Ohio went live that morning with ASAP. “This is the first PSAP in Ohio to introduce AASAP-Concept1DSAP, and we are looking forward to building our coverage in the state,” she said. “The pace that we are adding PSAPs continues to increase. Thanks for everyone that has been working behind the scenes to make this happen.”

Meanwhile, also on July 13, the IT manager at Florida’s first connected PSAP was featured in a local TV interview about ASAP. Cindy Cevallos of Boca Raton (where it reached 90 degrees Fahrenheit yesterday) appears in the segment on home safety systems in the area. “Faster response times, greater likelihood of law enforcement apprehension; everyone wins here,” Cevallos explained when asked about Boca’s recent implementation of ASAP.

Speaking of heat, hot off the presses is APCO’s August magazine, Public Safety Communications, and it features an extensive update on ASAP by Subject Matter Expert Bill Hobgood called “ASAP to the PSAP: ADT Answered the Call, Now Where’s Tyco?” Hobgood reports on the impressive cost savings the city of Houston is reporting following the implementation of ASAP and the connection of ADT in December last year, as well as other positive developments around the nation. (And he answers the question about Tyco!)

Just to keep the heat theme going … how about Orlando in August? That’s right, next month, ASAP will be featured at APCO’s 82nd Annual Conference & Expo. (APCO, CSAA, and Nlets collaborate to bring ASAP to municipalities around the country.) In orlando, participants will have two opportunities to learn about ASAP:

  • CSAA will have a booth (#665) in the exhibit hall where attendees can meet ASAP users and view demos of how the technology works — and how to implement the service.
  • A special session called “ASAP: A Win-Win No-Brainer for Public Safety and the Alarm Industry” is on the conference schedule for Wednesday, August 17. Hobgood, Boca Raton’s Cevallos, CSAA Executive Director Jay Hauhn, and Duff Wheeler, representing Houston’s Emergency Center, will describe the agencies that participate in the program, project implementation outcomes, and show a demo. Participants will see how the program reduces 9-1-1 processing and response times to alarm events while eliminating telephone calls, miscommunication errors , between alarm monitoring companies and 9-1-1 PSAPs.


Now used by more than 20 PSAPs and with dozens more in the pipeline, ASAP is surging as PSAPs and alarm companies recognize the value of its winning formula for error reduction, cost containment and faster responses to dispatch.

Find out more at .

–Reported by Elizabeth Lasko, CSAA, July 14, 2016


ADT Goes Live with ASAP in Boca Raton

March 1, 2016 — ASAP Subject-Matter-Expert Bill Hobgood reported that today “ADT went live with Boca Raton at 1:30 p.m. and received the first actual alarm within one minute of going live.”

ADT Boca(Right to left) Tonya George, ADT MAStermind Administrator; Tammie Hilend, ADT Vice President of IT; Bill Hobgood, Project Manager, Public Safety Team, Department of Information Technology, City of Richmond, Virginia; and Cindy Cevallos, Boca Raton Project Manager. The picture was taken shortly after ADT’s go-live with Boca Raton.

ADT follows Vector Security, Rapid Response, Monitronics, Affiliated, Protection One, and Guardian as the first alarm companies to connect with ASAP in the state of Florida. For more information about ASAP, visit