On March 22, 2015 at 7:06 p.m., a motion sensor alarm was received from an American Alarm and Communications customer in Richmond, VA. Upon call verification, American Alarm Central Station Operator Bob Goulet used the Automated Secure Alarm Protocol (ASAP) to contact Richmond police and transfer information to the Richmond PSAP. It was the first ASAP dispatch made from a central station in New England.
“After working hard with the CSAA to implement ASAP, we were very excited to put the system into live action,” said Chris Newhook, Central Station Manager at American Alarm. “Our team is trained and ready to react. Bob did an excellent job.”
The alarm came from the Richmond location of a multi-state retail operation headquartered in Massachusetts. American Alarm operates its own dedicated Five Diamond Central Station and now has ASAP capability in Richmond, Washington D.C. and Tempe, AZ. American Alarm and the CSAA are now working with the City of Boston to implement ASAP as part of the city’s ongoing dispatch center upgrade.