To Our Public Safety Community:

The following questionnaire is one outreach in a project being executed by “The Monitoring Association” (TMA) (formerly the CSAA). The goal is to do a better job of evaluating the data that’s available to monitoring center personnel when an alarm is received. The Monitoring Association has updated its “verification” standard (CS-V-01), using this greater amount of information, received with a signal, to further reduce “false notifications” to the ECC/PSAPs.

With that in mind, we are now designing a more rigorous, scientific, standards based, process to “add weight” in numerical form to the data we pass along to the ECC/PSAPs. We have a lot of data associated with signals, received that could be passed along to law enforcement if desired.

Within the questions that follow we are asking if this information (32 items) were available, what would be your weighted choice to receive it. (“Not Needed”, “Nice to Have”, or “Critical Need”)

We expect this to take no longer than 10 minutes.

Help us to help you! Please take a few minutes to complete the questionnaire!

Thank you for your time and effort.

The Monitoring Association

  • If you would like to receive a summary of the questionnaire results, please enter your email address.
  • When one zone or point of protection has been tripped multiple times (door, window, motion detector covering a specific area and where located)
  • When different zones or points of protection have been tripped multiple times (door, window, motion detector covering a different areas and locations)
  • A zone or point of protection that covers the outer perimeter of an area of protection, such as a showroom, warehouse, garage, second floor, etc.
  • A zone or point of protection that covers the interior of an area of protection, such as a showroom, warehouse, garage, second floor, etc.
  • An order of receipt of zones or points of protection, such that it is known the perimeter tripped first, followed by interior trips
  • An order of receipt of zones or points of protection, such that it is known the interior tripped first, followed by an perimeter trip
  • An event that occurs within a specified time frame that response to an alarm event should be aborted
  • An event that indicates the communications path from the protected premised to the monitoring center has failed
  • An area that has the alarm system armed at all times, i.e. is not armed and disarmed on a regular basis
  • Upon the receipt of an alarm signal at the monitoring center, it is "known" that there is some sort of failure of commercial power
  • The type of detector that tripped and caused the alarm signal to be sent to the monitoring center, i.e. glass/window, motion, door, detectors
  • The basic thing or item that is being protected, like gun-safe, ATM, vault, jewelry safe, etc.
  • A numerical assignment of the door that tripped, in a multi-door premises, along with location if known
  • The primary business that is conducted at the protected premises, i.e. jeweler, car showroom, motorcycle sales, fire arms, bank, check cashing, etc.
  • That fact that an arming or disarming has occurred within several minutes of the alarm event
  • The state of the weather conditions at the protected premises
  • Within a video image persons are seen but are not recognized and/or cannot identify themselves to monitoring station personnel
  • Within a video image persons are seen with tools that can be used to burglarize, weapons are seen, etc.
  • Within a video image vehicles are seen but are not recognized as being authorized to be on the premises
  • There is a license plate identification system at the premises and it's reporting it has a non-registered plate within it's view
  • Smoke has been seen or detected from the area reporting an alarm to the monitoring center
  • Fire and/or heat has been seen or detected in the area reporting an alarm to the monitoring center
  • The protected area has a listen-in feature and sounds are being received, at the monitoring center, which resemble something being destroyed
  • The protected area has a listen-in feature and sounds are being received, at the monitoring center, that are loud voices
  • The protected area has a listen-in feature and sounds are being received, at the monitoring center, that resemble people walking, doors being opened and/or closed, other sounds of activity
  • There are events occurring on "social media" that possibly tie into the alarm activity being reported to the monitoring center
  • It is known that there is a general commercial power outage in the area where the alarm is occurring
  • A customer owned/operated "facial recognition" system reporting a non-recognized person within the area reporting the alarm condition to the monitoring center
  • "Voice recognition" is being employed at the customer's location and the voice communications are not recognized within the area reporting the alarm condition to the monitoring center
  • Authorized persons to be on the protected premises, are being shown either on or off the premises
  • Monitoring station personnel are in contact with the customer and/or customer-representative, and have been told the status of the event
  • NRTL (Nationally Recognized Testing Laboratory), the account, reporting the signal to the monitoring center , is a "certificated UL (Underwriters Laboratories)" protected premises and/or the premises is listed as a governmental "cleared" facility.
  • This field is for validation purposes and should be left unchanged.