Important: Potential Solution for Replacement of Certain 3G Devices

From AICC

Status of AT&T 3G Sunset

Yesterday, February 22nd, was the day that AT&T was scheduled to start its 3G shutdown. AICC has been working to have AT&T delay the shutdown until later in 2022, but thus far no extension has been granted. As a practical matter, it will likely take several weeks for AT&T to shut down 3G nationwide, so in certain parts of the country alarm service providers may have a brief period of time to continue replacing 3G units before AT&T service goes down.

Temporary Roaming Solution

A partial solution has been brokered by the FCC just last week to help remaining 3G users: Certain 3G units can roam on T-Mobile, which will not shut down its 3G network until July 1, 2022, giving the alarm industry and others an additional four months to replace those units that are compatible with the roaming arrangement. This is not a global solution, but will hopefully apply to about 25% of existing 3G alarm radios, including certain PERS units as well as fire/burglar/CO radios. However, by delaying the deadline for replacing a sizable percentage of the 3G units, this solution can allow the industry to focus first on those units that cannot roam. Certain alarm industry members have tested the roaming solution with good results so far.

It appears that the roaming solution will apply to your units if (1) they are on the Cisco Jasper platform, and (2) have a SIM card that is configured to allow roaming. Your aggregator/equipment vendor may be able to let you know if you have units that fall into that category; and AT&T should be able to do so as well. We encourage you to explore the use of this solution ASAP, and to implement it right away if it is available for any of your customers’ alarm radios.

To start the process, we recommend starting with your aggregator/equipment vendor. They can reach out to their AT&T reps to start the process. However, it appears that some AT&T reps have not yet been trained with regard to the roaming solution, so if you encounter push back or other problems, you or your vendor should contact:

Susanna Biancheri
AT&T Network & Engineering Operations
847 212 4191 (Mobile)
sb2321@att.com

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