With your support and participation, TMA has advanced the following initiatives over the past year:

• To support TMA’s Alarm Validation Standard (AVS-01), three free operator training modules and a Training Manager guide were released to excellent reviews. Over 2000 individuals from 95+ companies have completed the course. APCO International offers 1 CDE for course completion, which may encourage AVS-01 adoption in the public safety community.
• The 2025 Virtual Mid-Year Meeting was delivered virtually in April. It covered AI, Smart Home Services, Private Equity, marketing, Hosted Monitoring, Cyber Security, tech and video monitoring advancements, and leadership/industry trends.
• In October, TMA held its Annual Meeting in Palm Springs, CA. Senior leaders and members of public safety organizations gathered to discuss overarching issues that impact the professional monitoring industry.
• In November, TMA’s OPSTech program will take place in Dallas, TX, featuring a visit to ECAM in Addison. The hybrid format includes two days of operations and tech education, with a third day of three concurrent tracks covering deep-dive sessions on ASAP 3.0, AI, Workflow Integration for IT Managers, and GSOC best practices.
• The ASAP service, under the new management of Mission Critical Partners, has completed the Software Development for ASAP 3.0. And adding several new Monitoring Centers with over 3,000,000 added accounts to the service. Some notable enhancements with ASAP 3.0 include quicker Dispatch time, ability to send Alarm Validation Score (AVS) and rich data including video and live links.
• The TMA-ATN-01 Monitoring Center Notification of Active Threat Detection is a brand-new ANSI Recognized Standard that was approved mid-2025. Monitoring centers are increasingly receiving what may be classified as non-traditional alerts, such as shot detection.  These events require immediate notification to Public Safety.  Alert and situational information may be received in the monitoring center from a human source, initiated by technology, or a combination of both.  Monitoring centers increasingly monitor shot detection, weapons detection, manual lockdown notification, and other innovative threat technologies.  Human interaction initiated during the alert may indicate an active shooter situation.  These detection technologies and subsequent alerts are typically from facilities with high human presence.
  • The Project’s Need:
    • When a monitoring center receives electronic notification that one of these systems has been activated, a standardized workflow is needed to ensure timely and accurate notification to identified entities, such as first responders, employees, students, etc.
    • The standard is developing an efficient means for the monitoring center to provide responding authorities with information that assists with an efficient and safe response.
    • The standard will also facilitate means to initiate other actions, such as “shelter in place,” “wait for further instructions,” and notifications via multiple methods.
• TMA has published the spring, summer, and fall issues of TMA Dispatch magazine and 38 issues of TMA Signals weekly e-newsletter. Engagement in TMA’s social media communities, which include LinkedIn, Facebook, and Twitter, has continued to grow in 2025.
• We now offer translation and exam proctoring services for TMA’s monitoring center operator courses, available to Five Diamond program applicants on a case-by-case basis, ensuring non-English speaking operators have equal access to course materials and certification opportunities.

• This year, we are pleased to celebrate the achievement of 107 Five Diamond Designated companies and counting! The program is a testament to an unwavering commitment to excellence, quality, and service in professional monitoring. A company bearing the Five Diamond designation is dedicated to providing the level of service and protection you deserve and count on.

• TMA’s Installation Quality Certification Program, known as “IQ Certification,” continues to make significant strides. This year, we proudly recognize 16 companies that have achieved this esteemed certification, highlighting their excellence in installing, maintaining, and servicing electronic security systems.

• FirstNet: provides the vital connectivity and lifesaving tools first responders need every day and in every emergency. In 2025, FirstNet has remained steady with 54 certified companies.

• The Alarm Industry Communications Committee (AICC) diligently monitors federal issues impacting the alarm industry’s ability to use telecommunications technology for public protection services. With the backing of legal counsel and a lobbyist, AICC effectively interfaces with the FCC, regulatory agencies, and Congress on behalf of its members.
  • The committee addresses a range of critical issues, including Right-to-Repair, the Opposition to the NextNav Proposal, Non-Compete Restrictions, Federal & Industry Engagement, among others, ensuring the industry’s interests are well-represented and protected.
• TMA’s Government Relations (GR) Committee continues collaborating closely with the AICC and other industry GR Committees and educating TMA members on vital legislative priorities.
• TMA’s Compliance Committee continues to work actively on summarizing licensing requirements across all 50 states, having already summarized 35 states, ensuring that industry standards are met nationwide.
• The Surveillance and Video Verification Committee has completed 8 modules of video monitoring operator training content, which will inform a future video monitoring standard. Modules will be released online as they become available.
• The Technology Committee is conducting a due diligence review of TMA’s online operator technology training for potential updates.

• The NextGen group offers young professionals and those who are new to the security industry a community of peers with whom to connect and collaborate. Participants take part in social, networking, and educational events throughout the year. Some are limited to NextGen members, while others invite TMA leaders or key subject-matter experts of interest.

• We continue to enhance the member portal, the InfoHub, adding resources and continually work to improve the member experience. Make sure to update your profile!

TMA acknowledges and thanks our many volunteers; your efforts allow us to succeed in elevating the professional monitoring industry. With your continued support and engagement, we look forward to another productive year. Many thanks to each of you!

For more information, please reach out to membership@tma.us.