UCC Mourns Loss of Longtime Employee

Harry Rossmoine, UCC’s IT Manager, passed away on Monday, 2/28/2022.  Loyal and devoted he was to both his own family and his work family. Harry was not only a great employee who was always willing to help out in any way he could, he was a friend, colleague and confidant to many. His high energy and positive attitude was infectious around the office, you never saw Harry down. He was always smiling even during the toughest days and situations. His strong faith in God was his foundation and he lived and walked his faith every single day. We take comfort knowing he is rejoicing in heaven; however Harry is greatly missed and leaves a big hole in our hearts.

His obituary:

On Monday, February 28, 2022, Harry L. Rossmoine was called Home and left his earthly body to join our Father in Heaven. Harry was a steadfast Christian, a devoted husband, and loving son, brother, father and Popi. He lived a life overflowing with faith and love for God and his family and friends.

Harry was born on July 9, 1962 in Indianapolis, IN. He accepted Christ in 1973 at Englewood Christian Church also in Indianapolis, IN.

Harry was a good son to George and Billie Crow. He was a hard worker from a young age until the end. He worked in IT for close to 40 years and was an IT Manager at the time of his passing. Harry struggled in school but not because he could not do the work but he was bored and did not always do the work. He left high school to join the Army. He served our country at Fort Bliss in Texas from 1979 – 1985. He lived in Florida for many years and loved the beach. To him, moving to Texas was one of the hardest things for him to do. He was so unhappy for the first six months. Then he met Tonya online. Once they met in person, they were inseparable. They were married June 20, 2015 by her grandfather while at a family reunion. Together they served at Church Unlimited and also lead a life group. He attended college for the first time in January 2021 at the age of 58. He and Tonya were working together to be Christian Marriage Counselors. Harry never stopped improving himself to help others.

Harry lived a life many of us can only strive for. He was always happy and doing what he could to uplift others. He was always the first to arrive and sometimes the last to leave. He would do anything and everything he could to help someone and did it with a joyful heart. He saw it as “I get to do this” instead of “I need to do this.”

Harry was preceded in death by his father, George Crow, and his niece, Brandi Rossmoine.

Harry is survived by his mother, Billie Crow; his brother, Steve Rossmoine; his wife, Tonya Rossmoine; his seven children: Johnathan Rossmoine, Jessica (Everett) Young, Ashley (Alex) Holy, Cody (Candace) Fedler, Michael Rossmoine, Jaclyn (Jacob) Fernandez, and Stephanie Rossmoine and his seven grandchildren: Skip Holt, Zander, Zea, and Lucy Dempsey, Juliette Fernandez, Annabelle Holy, and Zaylin Young.

Harry’s Celebration of Life will be held at Church Unlimited located at 24610 US 281 San Antonio, TX 78258 on Wednesday, March 09, 2022 at 1:30 p.m.

Those of us who remain behind will carry on his memory and good works until we can meet again in God’s sheltering embrace.


UCC President Teresa Gonzalez Honored with Stanley C. Lott Award at 2016 CSAA Annual Meeting


Photo by Julie Webber

Teresa Gonzalez, president of United Central Control, was awarded the Central Station Alarm Association (CSAA)’s highest honor, the Stanley C. Lott Memorial Award for Exemplary Service, at the 2016 Annual Meeting in Marco Island, Florida on October 26.

This award was created to honor the memory of Stanley C. Lott, a CSAA past president renowned for his above-and-beyond efforts to lead and financially support the Association through difficult times.

“On behalf of CSAA, I am thrilled that Teresa has been selected as the recipient of the 2016 Stanley C. Lott Award,” said Pamela J. Petrow, president of CSAA. “This award is not presented each year, but reserved for the very special recognition of individuals who have made significant contributions to the security industry over an extended period of time. Teresa’s efforts distinguish her among the volunteers who move CSAA forward — this award is well deserved.”

Teresa Gonzalez has 25 years of experience in central station operations and technology, including 15 years managing personnel, business operations and technical advancements in the central station.  She joined UCC in 1997 and served as UCC Vice President and General Manager until being promoted to President in 2008. She is a member of the CSAA Board of Directors and a Co-Chair of the CSAA Education Committee.

“I am very humbled and honored to have been selected to receive this award,” said Gonzalez. “It is definitely an unexpected but pleasant surprise! Over the last 15 years, it has been a gratifying experience to work with and share ideas with other CSAA members who are passionate about this industry and its professionalism, especially all those who have contributed to the education committee over the years. I also feel fortunate to have had the opportunity to learn from so many great leaders at CSAA. I am grateful to them for their support and friendship.”


Pam Petrow, left, and Teresa Gonzales. Photo by Brandon Freedman.

As chair of the CSAA Education Committee, Gonzalez has been a driving force behind creating and updating CSAA’s educational content, one of the Association’s most important programs. “Be it upgrades to existing programs, such as the Distance Learning Programs for frontline staff, or bringing in relevant speakers for the Fall Operations Conference and CSAA Annual Meeting, Teresa’s vision has been critical in our effort to create relevant content that our business members can use to improve performance and bottom line results,” said Petrow. “As we have been working to advance CSAA, her work in the area of education has significantly contributed to our success.”

“It’s an exciting time to be a part of CSAA,” said Gonzalez. “Under the leadership of President Pam Petrow, Executive Director Jay Hauhn, and all the support staff, CSAA has had new direction and positive change. Board members have a renewed commitment of participation, a common goal and desire to re-create value and relevance for our members, and to continue the furtherance of professionalism in our industry. I am proud and thankful to work with such exceptional people.”

Find out more about the Stanley C. Lott Award and view the list of recipients since 1991 at

Volunteers Collaborate to Update CSAA Online Training

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From left: Mary Jo Lakhal, West Safety Services; Caryn Morgan, Bold Technologies;  Laurie Mitchell, Siemens Building Technology; Julie Webber, CSAA;  Kate Brickner, Vivint. Photo by Elizabeth Lasko.


Over three days last week, members of the CSAA Education Committee met at the CSAA office to review and update the CSAA Level One online training course. Updating this course is a high priority for the committee and the association in 2016.

“Education and training is so important to the industry and to every company,” said Laurie Mitchell, Operations Director for Siemens Building Technology, a CSAA Five Diamond-certified company. “Keeping training programs current with technology and other changes is challenging, but critical to the success of our operations.”

Siemens was joined by Kate Brickner, Corporate Trainer, Vivint; Mary Jo Lakhal, Senior Program Manager, West Safety Services; and Caryn Morgan, Operational Excellence Specialist, Bold Technologies, meeting in the Alarm Industry Museum conference room with CSAA Executive Director Jay Hauhn and CSAA Vice President of Education Julie Webber. In addition, Michael Gelvin, Assistant Central Station Manager, United Central Control, participated by phone.

“It was great to gather face-to-face with a group of dedicated subject matter experts from different companies to work on such an important project,” said Lakhal. “We tackled the course module by module to shape the Level One training into a current representation of our industry. It was exciting to incorporate important technology trends in the industry like ASAP to PSAP and IoT.”

“The collaboration over the last few days has been excellent. We really needed to meet in person to get this project done,” continued Mitchell. “The first module took the longest. As we’ve proceeded, we’ve all gotten on the same page, started speaking the same language, and the result is going to be a much-improved training tool for central stations.”

“Without the support of the industry we would not be able to bring together a team of learning professionals to tackle this major revision,” noted Webber. “Their efforts will benefit CSAA members and our industry overall.”

More than 20,000 people in 30+ countries have registered for CSAA Online Training. The new Level One course is planned to launch in May. Watch for updates from CSAA.

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Michael Gelvin, United Central Control (pictured below), participated by phone. Photo by Elizabeth Lasko.


Michael Gelvin. Photo courtesy of UCC.