Memphis Police Department Onboarded as 64th PSAP

The Memphis TN Police Department Emergency Communications Bureau is the 64th Emergency Communications Center (ECC) in the United States to implement ASAP and the 6th ECC in the state of Tennessee to implement ASAP.

Memphis PD went live on Tuesday, February 4, 2020 at 8am CST simultaneously with Vector Security and Rapid Response Monitoring then followed by Affiliated Monitoring, AT&T Digital Life, ADS Security, Alert 360, Guardian Protection, Brinks Home Security, Protection One, Security Central, Tyco (Johnson Controls), and Vivint over the course of the four day period ending on Friday, February 7th. ADT and the National Monitoring Center are expected to go-live with Memphis PD during the upcoming weeks.

“As Emergency and Non-Emergency Call volume increases annually in the City of Memphis, it was important for the Memphis Police Department to look for ways to reduce the number of incoming calls”, said Michael Spencer, Emergency Communications Administrator. “ASAP to PSAP  will reduce the number of voice calls from alarm companies while providing a more efficient and accurate way for us to process alarms in the City of Memphis. It frees up our Emergency Telecommunicators so that they may answer incoming emergency calls faster. We researched this solution and feel confident that it will continue our quest to improve emergency services for the public we faithfully serve.”