TMA Excellence Awards

TMA Monitoring Center Excellence Awards

The TMA Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community. The TMA Monitoring Center Excellence Awards Program is sponsored by SDM magazine.

Winners will be covered in an SDM feature article following the awards ceremony.

Award Overview

The Excellence Awards were established to:

  • Promote the inherent value of central station services
  • Honor those who have made the most significant contributions to the service
  • Recognize the distinct level of professionalism attained by NRTL-approved central stations

Awards are presented in each of the following four categories:

  • Monitoring Center of the Year 
  • Monitoring Center Manager of the Year 
  • Monitoring Center Operator of the Year 
  • Monitoring Center Support Person of the Year 

Application

The 2020 Excellence Awards application period is now open.

DOWNLOAD YOUR APPLICATION

The deadline for entry is Friday, March 13, 2020. 

Notes:

  • Past winners of the Central Station/Monitoring Center of the Year Award may NOT apply for the same award until three years has passed. This restriction does NOT apply to those who have won Honorable Mentions or been named finalists in any of the award categories, or to past winners of the TMA Manager or the Year Award, Operator of the Year Award, or Support Person of the Year Award.
  • Monitoring Center Finalists may be contacted by TMA staff on behalf of the judging panel to clarify application questions or to obtain additional information during the judging process.

Judging

A panel of three judges reviews and scores all entrants. The entrants receiving the three highest numerical ratings advance to the finals. The actual winner is not announced prior to the awards ceremony, which is held in conjunction with ESX in June.

Presentation

The Excellence Awards will be presented at ESX 2020 in Nashville. The actual date and time are yet to be determined.

Questions

For questions, please contact Leigh A. McGuire at 703-660-4916, communications@tma.us


Past TMA Excellence Award Winners

2019

Monitoring Center of the Year: Guardian Protection

Operator of the Year: Charles White, Affiliated Monitoring, Inc.

Manager of the Year: Sarah Murphy, Sonitrol of Fresno

Support Person of the Year: Ben Perry, Universal Atlantic Systems

2018

Monitoring Center of the Year: Affiliated Monitoring

Operator of the Year: Patricia Fody, Vector Security

Manager of the Year: Carmelo Mosca, Affiliated Monitoring

Support Person of the Year: Beth Bailey, ADT

2017

Monitoring Center of the Year: Vivint SmartHome

Operator of the Year: Craig Pierce, Safe Systems

Manager of the Year: Keith Godsey, Dynamark

Support Person of the Year: Laura Jacobson, Cooperative Response Center

2016

2016 Central Station of the Year: Rapid Response Monitoring Services, Inc.

2016 Manager of the Year: Michelle Lindus, Vivint Smart Home

2016 Operator of the Year: Amy Cerney, Vivint Smart Home

2016 Support Person of the Year: David Carter, Vector Security, Inc.

2015

2015 Central Station of the Year: Guardian Protection Services

2015 Manager of the Year: Randy Ambrus, Cooperative Response Center

2015 Operator of the Year: Susan Farris, Security Central, Inc.

2015  Support Person of the Year: Kyle Johnson, DMC Security Services

2014

2014 Central Station of the Year: COPS Monitoring

2014 Manager of the Year: Chris Newhook, American Alarm & Communications

2014 Operator of the Year: Tracy Crews, Cooperative Response Center, Inc.

2014 Support Person of the Year: Mark Simpson, RFI Security, Inc.

2013

2013 Central Station of the Year: CPI Security Systems

2013 Manager of the Year: Ted Stoler, Vector Security

2013 Operator of the Year: Crystal McLemore, CPI Security Systems

2013 Support Person of the Year: Angie Montgomery, ADS Security

2012

2012 Central Station of the Year: Vivint

Honorable Mention: United Central Control

2012 Manager of the Year:  Amy Becht, Vivint

Honorable Mention: John Williams, Alarmco Inc. (Las Vegas)

2012 Operator of the Year: Gale Gordon, The Protection Bureau

Honorable Mention: Jorge Rodriguez, Monitronics International

2012  Support Person of the Year: David Palacios, United Central Control

Honorable Mention: Kate Brickner, Vivint

2011

2011 Central Station of the Year: Diebold Inc.

Honorable Mention: Acadian Monitoring Services

2011 Central Station Manager of the Year: Amy Jo Feliciano, Engineered Protection Systems Inc.

Honorable Mention: Christine Mudrak, ADS Security

2011 Central Station Operator of the Year: Melanie Warych, Vector Security

Honorable Mention: Rodney Freeman, Monitronics International

2011 Central Station Support Person of the Year: Bryan Nussbaum, State Farm Insurance

Honorable Mention: Angie Montgomery, ADS Security

2010

2010 Central Station of the Year: Doyle Security Systems, Inc.

Honorable Mention: Wegmans Food Markets

2010 Central Station Manager of the Year: Greg Hurst, Monitronics International

Honorable Mentions:

Amy Jo Feliciano, Engineered Protection Systems

Suzie Nye, AvantGuard Monitoring Centers

2010 Central Station Operator of the Year:  Lindsay Marcell, ADT Security Services Inc.

Honorable Mentions:

Wendy Allerding, Engineered Protection Systems

Diane Cowgill, Alarmco Inc

2010 Central Station Support Person of the Year: Phil Arnold, Alarmco Inc.

Honorable Mention:

Lori Kibler, Vector Security

2009

2009 Central Station of the Year: DGA Security Systems, Inc.

Honorable Mentions: 

ADS Security, L.P.

Doyle Security Systems, Inc.

2009  Central Station Manager of the Year: James Riti, DGA Security Systems, Inc.

Honorable Mentions: 

Greg Hurst, Monitronics International

Suzie Nye, AvantGuard Monitoring Centers

2009 Central Station Operator of the Year: Jeffrey A. Karabinos, Vector Security, Inc., West-Central Monitoring Center

Honorable Mentions: 

Charles Balletto, DGA Security Systems, Inc.

Stewart Pittenger, Vector Security, Eastern Monitoring Center

2008

2008 Central Station of the Year: Alarm Detection Systems

2008 Central Station Manager of the Year: Anita Ostrowski,Vector Security, Inc.

2008 Central Station Operator of the Year: Mary Ann Ivy, Monitronics International

2007

2007 Central Station of the Year: Diebold, Inc.

2007 Central Station Manager of the Year: Mary Jo Vance, CenterPoint Technologies, LLC

2007  Central Station Operator of the Year: Rick Cahill, Alarm Detection Systems, Inc.

2006 2006 Central Station of the Year: Vector Security, Inc. Eastern Monitoring Center
2006 Central Station Manager of the Year:
Rick Raper, Alarm Detection Systems, Inc.
2006 Central Station Operator of the Year:
Christine Mudrak, ADS Security