TMA Announces Awards Finalists

TMA is pleased to announce the finalists for its 2021 Excellence Awards and its Marvel Technology Award. The awards will be presented virtual on Thursday, April 15th at 3:30PM/ET, immediately following the General Membership Meeting. Registration is required for attendance. Register online at

Please join in congratulating our finalists. 

This year, the Excellence Awards competition received a total 39 entries across the four categories. Listed in alphabetical order by company within each category, the finalists are:

Monitoring Center of the Year – Enterprise Level:

  1. COPS Monitoring
  2. NMC
  3. Vivint Smart Home

Monitoring Center of the Year – Small-to-Medium Business Level:

  1. Engineered Protection Systems, Inc. (EPS)
  2. Universal Atlantic Systems (UAS)
  3. Wayne Alarm Systems

Monitoring Center Manager of the Year:

  1. Shelley McQuigge, Alarm Systems
  2. Jonathan Rainbow, Rapid Response Monitoring Services, Inc.
  3. Josh Sanders, EPS

Monitoring Center Operator of the Year:

  1. Diandra Dean, Affiliated Monitoring, Inc.
  2. Latisha Jenkins, UAS
  3. Jonathan Spruill, CPI Security

Monitoring Center Support Person of the Year:

  1. Deepak Bysani, Affiliated Monitoring, Inc.
  2. Michelle Quattrini, Rapid Response Monitoring Services, Inc.
  3. Nick Salmond, AvantGuard Monitoring

“This past year was an exceptionally challenging year for many monitoring centers within our membership community. The companies and the professionals in their employ demonstrated amazing courage, determination, and passion for their work and those in their care. Their commitment to excellence was never more evident,” stated TMA President Don Young. “This year we welcomed an outstanding pool of entrants to the awards competition – both in terms of the quantity and quality of the applicants. And, once again, their achievements challenge and inspire all of us to renew our own commitment to excellence in our work.”

NEW in 2021, TMA introduced a newly restructured Monitoring Center of the Year category for application, which segments entrants based on the size of their business. The new Enterprise Level category welcomed applicants with more than 40,000 subscribers, while the Small-to-Medium Business (SMB) Level category was established for those with 40,000 or less subscribers. In all, the Monitoring Center of the Year Award categories accepted 16 entries (Enterprise-9; SMB-7).

A specially-appointed Task Force thoroughly reviewed the TMA Excellence Awards competition earlier this year to evaluate all aspects of the application, judging, and awards process. The goal of the Task Force was to assess each individual portion of the competition to confirm that the criteria and valuation was in line with current monitoring center business, operations, and technical best practices. In terms of judging, the Task Force sought to increase transparency and broaden the number and expertise of its judging panel. The Task Force also sought input and validation directly from TMA members as part of the overall evaluation process.

The finalists for the TMA/SSI Monitoring Technology “Marvel” Award are:

  • Acadian Monitoring Services
  • ADT, LLC
  • General Monitoring Services, Inc. (GMS)

This award honors innovations in monitoring center technology. It is co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee.

The purpose of the Marvel Award is to provide recognition for monitoring centers creating and/or using cutting-edge technology to raise awareness of these new technologies. “Technological innovation is the cornerstone of our industry,” said TMA Technology Committee Co-Chair Sascha Kylau, OneTel Security. “We want to reward innovation with this award. This year’s entrants made some bold investments to bring about change and open new opportunities. We saw some definite game-changers for our industry.”

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