TMA Tech Summit

You’re commitment to education and sharing of best practices made this meeting a success.  We will be providing links to the presentations and other resources shortly.  

PLEASE NOTE:  We need your feedback on the TMA Cyber Webinar Series.  Look for a separate survey to gather your comments on the planned content.  This four part webinar series is intended to be a just-in-time training on the most current strategies for maintaining a healthy and robust secure environment in your monitoring center. 



IT professionals joined together with their peers to explore relevant topics in professional central station monitoring. This solutions-based education event offered  a chance to hear from foremost technology experts and collaborate with counterparts across the professional monitoring industry.  Attendees returned to their companies with immediate and tangible takeaways to improve their business model and processes.

Attendees heard presentations by foremost technology experts from UL, LLC, Cybersecurity and AI firms, including Cisco Systems, Dizzion, FiberNet, Genesys, Rubrik, Symantec, Umbo Computer Vision, Vivint, Inc. and other like high-tech innovators.  Legal experts from Venable, LLP and Duval & Stachenfeld LLP shared valuable strategic guidance on cyber and other monitoring-related issues everyone should know.

Session Topics:

  • Emerging technologies
  • Artificial intelligence applications
  • Blockchain Security Landscape
  • Cybersecurity Cost Justification
  • Legal Considerations for IT Management
  • Networking in the Modern Data Center
  • NIST Cybersecurity Framework
  • UL 827 and 2900
  • Data backup, encryption, and recovery and all the “things that matter”

Who Attended:

  • CTOs
  • CIOs
  • IT Directors of monitoring companies
  • Dealers
  • Owners
  • Interested participants from manufacturing companies joined us to discuss technology issues that directly affect monitoring centers in this highly valuable, problem-solving environment. 


Tuesday, February 26    
6:00 – 7:30 pm                   
Opening Reception, Olympus Ballroom

Wednesday, February 27
7:30 – 8:00 am                   
Continental Breakfast

8:00 – 8:30 am                  
Opening Remarks

8:30 – 8:45 am                   
Sponsor Lighting Round What’s New, What’s it Do?

8:45 – 10:00 am                
Keynote Address: Artificial Intelligence in Security Systems: Preliminary Legal and Privacy Implications – Capital Ballroom A/B
The reach of Artificial Intelligence has expanded so far and so quickly that our industry needs to step back and look at the bigger picture.  While AI has many positive benefits, monitoring centers and dealers need to be aware of the legal and privacy implications of introducing these new technologies. While we grow and expand our business capabilities, we must stay educated and focus on areas where security trumps convenience. Speaker: Timothy J. Pastore, Partner, Duval & Stachenfeld LLP

10:00 – 10:30 am              

10:30 am – 11:45 am             
The Legal Side of Cybersecurity – Capital Ballroom A/B
Learn more about the latest potential liabilities and risks to protect you company. Jami will take the mystery out of what you should consider when making upgrades to your cybersecurity systems in a legally risk-prioritized way.  By being proactive instead of reactive, including by having a robust incident response plan in place and conducting risk assessments, you can protect yourself and your company and feel confident in your crisis management plan.  Discover what practical next steps should be in your near future or already in place and hear about the most effective ways to govern your decisions to better manage and protect your data. Speaker: Jami Vibbert, Venable, LLP

11:45 am – 12:45 pm      
Lunch – Capital Ballroom C

12:45 – 2:00 pm 
Selling Cyber to Your Company’s CFO – Capital Ballroom A/B
In this two part session, gain valuable insight on how to sell the cost of cyber to your company’s CFO and understand what to consider when they say “Yes!”  In most cases, when numbers talk, the CFO listens!  However, with so much at stake, and only risk as a given, how do you sell the high price tag of cybersecurity to your CFO?  Although there is still a sizable gap between the threat level and reality, and the lack of data (from companies who don’t want to admit they’ve been hacked), the importance of a cyber security budget remains imperative.  Attacks on small businesses cost an average of $188,242 per breach; 2,500 cases of ransomware costing victims $24 million in the US alone. Part 2 will cover what to do next when you get the thumbs up.  Does your company have someone who’s job is cyber security? When is the right time to bring on your own cyber staff? In this session, you’ll learn how to convince a CFO to invest in cyber security and how to make sure you are hiring the right person into the role of your lead cyber security protector.  Speaker: Joe Albaugh, Chief Security Officer, Vivint, Inc.

2:00 – 3:00 pm
The NIST Cybersecurity Framework, UL2900, UL827, and How They Fit Together – Capital Ballroom A/B
Learn how NIST CSF influenced revisions to UL827, where UL827 requirements map into CSF, and how UL2900 comes into play. In addition, hear how to leverage Certifications to improve your organization’s cybersecurity posture and market positioning.  Panel: Joshua Greko, DICE Corporation (Moderator); Subrata Guha, Director – IT Services, DQS Inc.; John Savarese, Senior Cybersecurity Advisor for the UL Life Safety and Security organization; and Steve Schmit, Engineering Manager, Alarm Certificate Service, UL, LLC

3:00 – 3:15 pm     

3:15 – 4:00 pm  
Controlling and Protecting End Point Devices  – Capital Ballroom A/B
The modern workforce has changed. People no longer sit at a company provided desk, within company walls, working on company provided computers. Keeping up with software upgrades and patches is difficult when users are not plugged into the local network. These machines become liabilities and help-desk support nightmares. Virtual desktops are a game changer.  Centralized administration, easy upkeep and high security are just some of the highlights. Learn how this technology can change the game in your business. Speakers: Brady Ranum, VP, Product & Strategy; Manny Ladis, VP Business Development, Dizzion

4:00 – 5:00 pm                  
Round Table Discussions (Recap presentations of the day)

5:30 – 9:00 pm                  
Group Dinner Event – Olympus Ballroom

Thursday, February 28
7:30 – 8:00 am                   
Continental Breakfast

8:00 – 8:15 am                  

8:15 – 8:30 am                  
Sponsor Lighting Round What’s New, What’s it Do?

8:30 – 9:30 am                    
Keynote Address: Future Technologies 
Speaker: Justin Lauer, Field CTO, Rubrik, Inc.

9:30 – 10:15 am           
Think Blockchain’s Automatically Secure? Think Again!  – Capital Ballroom A/B
While the technology is generally believed to be secure, we shouldn’t assume that makes it automatically safe to use.  The threat landscape is a global one and crosses over many different businesses and organizations that we professionally monitor. Join our industry expert who will walk you through this evolving technology and explain what you need to know about and how it may affect the way you do business in the future. Speaker: Jay C. Grant, Senior Systems Engineer, Symantec

10:15 – 10:45 am 

10:45 am – 12:00 pm                   
Keynote Address: The Future of Networking in the Modern Data Center – Capital Ballroom A/B
Network functions, virtualization, and software-defined networking will play increasingly large roles in the future of networking, converting what used to be specialized hardware or local virtual machines into software running in the cloud.  These are just some of the things that will be discussed in this presentation from Cisco. Speaker: Jim Grubb, Chief Technology Evangelist, Cisco Systems

12:00 – 1:00 pm                   

12:00 – 1:00 pm – ASAP-PSAP Technical Discussion for Automation Vendors – Gallivan Boardroom  

1:00 – 2:00 pm
AI Applications for Call Centers – Capital Ballroom A/B
With AI Applications it is easier than ever to combine live agents and bot technology to solve customer needs faster.  Learn more about how using bots will allow your company to resolve issues faster than ever before, while also improving customer satisfaction, sales, and employee efficiency.  Through AI, businesses can more quickly and predictively route inquiries to the customer service resource (human, bot, or a combination thereof) best equipped to resolve the issue.  See how your organization can drive efficiencies by automating routing tasks, such as taking payments or checking balances, all while allowing the more complex interactions to be handled by your employees.  Speaker: Rob Kassel, Artificial Intelligence, Genesys  

2:00 – 3:00 pm
Discussion on Big Data and Storage – Capital Ballroom A/B
This session will cover everything you ever wanted to know about storing your backup data onsite and offsite as well as utilizing backup data in the cloud for DR purposes.  We will also discuss the security, encryption and through put of replicated data and how to restore this data as quickly as possible. Speaker: Lane Livingston, CEO FiberNet

3:00 – 3:15 pm                  

3:15 – 4:15 pm                  
Artificial Intelligence For Video Applications – Capital Ballroom A/B
Tens of thousands of security events happen every day in front of security cameras and go unnoticed. The key reason why is that we do not have a good tool to tell us about these events when they happen. Traditional video analytics fall far short, generating too many false positives and false negatives. Join Umbo Computer Vision to review how the latest advances in artificial intelligence technology are capable of identifying human-related security events and reduce nuisance false positive alerts for central stations. Speaker: Fred Bohr, Umbo CV, Inc.

4:15 – 4:45 pm                  
Round Table Discussions (Recap presentations of the day)

4:45 – 5:00 pm                   
Closing Remarks

Special Appreciation to our 2019 Sponsors:

Welcome Reception:

Continental Breakfast on Wednesday, February 27:

General Session A/V, Wednesday, February 27:

Group Dinner:


Wednesday Lunch:  


Highlights from March 2018 Inaugural Event:

TMA Technology Committee Co-Chairs, Sascha Kylau (OneTel Security) and Steve Butkovich (CPI Security) join Jay Hauhn, to welcome 75 attendees to the inaugural event What the Dark Web Can Teach Us about Cybersecurity: Todd Neilson, Co-Founder/COO, Secuvant (sharing some resources after a live hacking session to show real-time vulnerabilities)
Jay C. Grant, Senior Federal Systems Engineer, Symantec, sharing Emerging Technology Impacts on Physical and Data Security Tom Kerber, Director, IoT Strategy, Parks Associates discussing How AI and DIY Will Transform the Residential Security Business