Mark McCall to Co-Chair CSAA Contract Monitoring Council

CSAA is pleased to announce that Mark McCall, IT Director at Lake Norman Security Patrol, Security Central/AlarmSouth, is the new co-chair of the CSAA Contract Monitoring Council. He joins current co-chair Morgan Hertel, Vice President of Operations at Rapid Response Monitoring.

Mark McCall. Photo courtesy of Mark McCall

This important council examines and helps to address the evolving needs of CSAA contract monitoring members by providing coordinated representation with industry-related associations, manufacturers, regulatory agencies and other organizations, in order to consistently improve and enhance the services provided to the customers of contract monitoring centers.

“The Contract Monitoring Council committee offers an important platform for contract centers to come together and work on issues unique to our segment of the security industry,” said McCall, “and I look forward to assisting Morgan as Co-Chair and working with all of the Contract Monitoring Council committee members.”

Recent and current initiatives of the council include the CSAA 2013 Wage and Salary Survey, the Contract Monitoring Account Demographics Survey, and a white paper defining “DIY and MIY” in the alarm industry.

–Elizabeth Lasko, CSAA, August 13, 2015