Alarm Dispatch Operator

General Monitoring Service, Inc.
Huntington Beach, CA

• Full-time
• Full Benefits Package

Purpose

The purpose of the Alarm Dispatch Operator is to promptly respond to emergency alarms, take incoming emergency and non-emergency calls, and update account records with care, precision, and professionalism.

General Description

Our team is currently seeking dynamic full-time team players for our Central Station Team! This position is perfect for any one that seeks a full time position. We have a 24/7 schedule and currently have openings on Day and Grave shifts. If you have experience in the Security Industry, WE WANT TO SPEAK TO YOU!!

Basic Requirements

● Must have excellent customer service
● Must be able to learn quickly
● Ability to multi-task efficiently
● Must be detail oriented
● Ability to follow instruction as given
● Must be flexible to work assigned shift (as company needs) after training
● Must be able to work weekends, holidays, and overtime
● Have basic computer skills
● Ability to type 30 WPM (Typing test required at interview)

Other Important Details

● Paid Training
● Training program is 4 weeks
● Excellent opportunities to excel within the company
● Must be able to pass a criminal background investigation
● Upon hire you will be required to obtain and maintain an active Alarm Company Employee License
● This is a call center position that is very fast pace. Call center and/or Central station experience a plus but not required

After successful completion of introductory period

● Paid Holidays
● Paid Bereavement
● Sick days
● Full Benefits package [health, dental, life insurance, and more]
● Access to hundreds of company discounts

Code of Conduct & Ethics

General Monitoring Services takes pride in maintaining a professional presence at all times. Each employee has an obligation to observe and follow the Company’s policies and to maintain proper standards of conduct at all times. Due to the nature of our business, you are privy to confidential information that must be kept private at all times.

FULL JOB DESCRIPTION HERE

APPLY HERE

30Aug2021

Dealer Support Operator

General Monitoring Service, Inc.
Huntington Beach, CA

• Full-time
• Full Benefits Package

Purpose

To input, update, and maintain customer information

General Description

Our team is currently seeking dynamic full-time team players for our Central Station Team! This position is perfect for any one that seeks a full time position. We have a 24/7 schedule and currently have openings on Day and Grave shifts. If you have experience in the Security Industry, WE WANT TO SPEAK TO YOU!!

Essential Duties and Responsibilities

To perform this job successfully, the Dealer Support Representative may be expected to perform some or all of the duties listed, and other duties as assigned.

• Input new account information accurately
• Update existing account information accurately
• Assist the central station as needed and report to then all false alarms
• Verify data, including new databases for accuracy
• Receive inbound phone calls and process accordingly by following strict guidelines, procedures and instructions
• Receive and quickly process video alarms requiring the operator to view cameras and make precise and quick judgment calls
• Answer inbound calls in a professional and courteous manner, verify and relay information accurately
• Ensure all documentation is accurate and complete
• Perform necessary tasks to document actions including but not limited to submitting tickets
• Follow written account instructions and GMS standard operating procedures
• Operator must be licensed to work in all States and be qualified for mandating requirements
• Operate computer-aided alarm monitoring software
• Operator must know how to read basic raw data
• Receive and process lone worker events
• Able to react to change productively and handle other essential tasks as assigned
• Attend meetings and training sessions as scheduled and deemed mandatory and necessary by management
• Place phone out of work mode prior to leaving your work station
• Must strictly abide by the company Monitoring Center Code of Excellence
• Promote a positive image of the company through professional interaction with customers and co-workers
• Operator will work under close supervision during the first 120 days
• Be at a computer and ready to work by the start of your scheduled shift
• Must keep abreast of the organization goals and positions held
• Must be able to meet minimum productivity standards set
• Must keep abreast of both company and central station policies
• Must meet minimum quality standards
• Position requires weekend, holiday and shift work and may require mandatory overtime
• Attendance and punctuality is strictly enforced
• Ability to work from and focus attention on more than one computer screen (potentially up to 4 screens) up to 12 hours a day, 7 days a week
• Must be able to sit for extended periods of time

Skills

• Self-motivated and a professional attitude
• Excellent communication and listening skills

• Excellent teambuilding, customer service, and interpersonal skills

• Must possess good decision-making skills, be very organized and detail oriented

• Must be proficient with a personal computer, keyboard, and telephone

• Must type a minimum of 45 words per minute

• Must be able to meet minimum productivity standards set that apply to a Level (I) operator

• Must meet minimum quality standards set for them (90% or better average on Q/A)

Minimum Requirements

• Must be 18 years or older and able to pass a criminal background check and screening in order to obtain an ACE Alarm Agent License
• Must have a high school diploma or equivalent
• Must be able to type 45 wpm, multi-task, possess good phone and people skills Must have basic computer skills
• Able to work well in a fast-paced environment
• Must possess the ability to deal with a heavy volume of work on a daily basis · Attention to detail is a must
• Must be available for overtime on a daily basis
• Applicant must maintain attendance within the company guidelines Applicant must be able to work overtime, weekends and holidays
• Possess multi-tasking abilities attendance policy
• Follow directions and retain information
• Required to be within the guidelines of the attendance policy
• Required to be within the guidelines of the dress code policy

Abilities

• Ability to work overtime as requested by management
• Must back up Central Station when needed
• Ability to be flexible with time and scheduling
• Ability to use discretion and problem analysis
• Ability to work effectively with others
• Ability to work as part of a dynamic team and be flexible
• Ability and willingness to make key contributions to the growth of the business
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information to top management
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to adapt to changes in the work environment, delays, or unexpected events; manage competing demands; change approach or method to best fit the situation
• Ability to concentrate on a task over a period of time without being distracted

Ability to maintain composure and avoid aggressive behavior, even in very difficult situations

Code of Conduct & Ethics

General Monitoring Services takes pride in maintaining a professional presence at all times. Each employee has an obligation to observe and follow the Company’s policies and to maintain proper standards of conduct at all times. Due to the nature of our business, you are privy to confidential information that must be kept private at all times.

FULL JOB DESCRIPTION HERE

APPLY HERE

30Aug2021

Description

Description

EyeQ Monitoring is the fastest growing provider of remote video surveillance in the US. From our Command Center in Marietta, GA we outsource eyeballs and ears for commercial clients to cost-effectively drive value in security, loss prevention, risk mitigation and business intelligence. We are a team of security and technology enthusiasts that are focused on building a global business that provides meaningful solutions for our partners as well as long-term career opportunities for our team members.

We are seeking a Night Shift, Video Security Officer to become an integral part of our team. The selected individual will patrol and secure assigned premises through the use of surveillance technology from our Command Center – identifying key risks to staff and patrons. This position is required to be in-office in Marietta, GA. No remote opportunities are available.

Responsibilities

• Monitor premises to prevent theft, violence, or infractions of rules
• Thoroughly examine alarms from sites to verify threats
• Warn violators of premise rules and regulations
• Request emergency personnel for high risk situations

Qualifications

• Previous experience in security, law enforcement, or other related fields, preferred
• Familiarity with security equipment and surveillance technology
• Ability to handle overnight work requirements
• Strong attention to detail

Requirements

• High school diploma or equivalent
• Fluent in the english language
• Authorized to work in the United States
• Available for evening and overnight shifts
• Accepted candidates will be required to complete an online survey as well as drug and background checks

Experience

• Call Center Customer Service or Support: 1 year (Preferred)
• Security or Loss Prevention: 1 year (Preferred)
• Security guard license (Preferred)

Compensation + Benefits

• Full-time
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

APPLY HERE

09Aug2021

Sr. Security Systems Installation Technician

• 100 % Travel, you may be located anywhere in the USA
• Full-time

Contact

Martha Sumrall Boshnick
Human Resources| Crown Consulting Inc.
1400 Key Blvd., Suite 1100, Arlington, VA 22209
O 703.650.0663 ext 3059 | msumrall@crownci.com

Description

We are looking for an experienced Central Station Manager who will lead the daily operations of our 24/7, award winning monitoring center, as well as helping shape and create a vision for the future of the company. This is a critical role and you will be responsible for working with the team to drive accountability, efficiencies, customer experience, innovation, teamwork, profitability, and to promote our core values.  THIS IS NOT A REMOTE POSITION.

Key Responsibilities:

• Continue to hire, engage and retain top talent in Central Station by training, accountability, and development made up of a diverse group of employees while being a servant leader.
• Manage and direct the efforts of the team as they maximize efficiency, profitability and deliver superior quality of service in our award-winning monitoring center.
• Continue to promote our adoption of ASAP to PSAP, including working with other dispatching agencies.
• Enhance our communications with customers to support omnichannel to include SMS.
• Exemplify and promote our core values, culture and positive industry reputation; work to maintain and build on the culture of service excellence.
• Meet and exceed overall profitability and customer service targets for the organization (i.e. analyze opportunities/risks, develop, and execute action plans and deliver results), highly organized and disciplined.
• Develop and propose new ideas to continually improve customer service levels to ensure that company programs remain ‘best in class’.
• Identify system enhancements to further automate processes and drive efficiencies.
• Professionally handle internal and external inquiries pertaining to issues including, but not limited to: center operations and company policies and procedures.
• Interact with other department managers to facilitate the dissemination of information.
• Ensure technical integrity of all Central Station monitoring equipment (e.g. servers, signal processors, phones, etc.) and accordance with all UL regulations.
• May have additional duties as assigned by Management.

Job Requirements:

• A bachelors degree is required
• 7+ years of central station monitoring experience required.
• Experience in a UL Listed central station preferred
• Knowledge and Experience working with Mastermind Monitoring a big plus.
• Strong understanding of telephony systems
• Knowledge and experience with Genesys PureConnect is a plus
• Strong operational experience in problem solving with demonstrated ability to innovate and achieve goals
• Possess excellent organization, communication, and leadership skills to motivate and promote outstanding service in a team environment
• Ability to inspire, implement, and execute new process and procedures effectively
• Strong interpersonal, organizational and follow-through skills
• Strong ability to use and understand personal computer, telephonic systems, and related software applications
• Ability to solve procedural and technical problems proactively
• Ability to create an innovative and continual learning environment
• Oversee implementation of new procedures and technology
• Work with and through various departments to isolate and correct issues timely

 Competencies and Characteristics:

Core: 

• Business Acumen –knowledgeable in current and possible future policies, practices, trends, technology and information regarding data, analytics and business intelligence. Understands the purpose and stakeholders of practices, policies, procedures and systems.
  Coaching Mindset:  consistently evaluating your team with a communication and accountability-based approach to ensure your team is building and executing upon the skills that lead to outstanding sales performance.Managing Vision and Purpose – Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the visions; makes the vision shareable by everyone; can inspire and motivate.
• Strategic Agility – Strong strategic analytical skills with the ability to develop creative approaches to communications and problem solving, anticipating future impact and issues.
• Presentation Skills– translates complex data analysis into actionable, comprehensible material for diverse audiences in all formats, including formal presentations to large and/or senior teams, as well as informal one-on-one updates
• Managing and Measuring Work – establishes clear objectives and measures for self and others. Monitors and reports on progress and results. Sets benchmarks and ensures accountability.
• Customer Focus– Is dedicated to meeting the needs of internal and external customers. Gets first-hand internal customer information and uses it to improve processes and deliverables.

What’s In It For You!

• Opportunity to lead a team who continue to help protect what’s important to OUR customers
• Aggressive pay and educational assistance
• Great medical, dental, vision, short- & long-term disability and life insurance options
• Company paid holidays, floating holiday and paid time off (PTO)
• 401(k) plan with competitive company match
• On site state of the art fitness facility, onsite café, walking trail, basketball court and a dedicated Fitness Director
• Paid Volunteer and Charitable Engagement Opportunities
• Birthday and Work Anniversary Rewards

APPLY NOW!!