Security Alarm Technician, Interface Systems - Tulsa, OK

Security Alarm Technician

Interface Systems
Tulsa, OK

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Overview

Interface is seeking an experienced Security Alarm Technician. In this position, you will perform surveys and assist in troubleshooting and maintaining Fire Systems, Burglar Alarms, VoIP Systems, TCP/IP Networks, Video Surveillance Security, Access Control & Wireless solutions. As a Security Alarm Technician, you will be responsible for installing and servicing, key and PBX systems, security and video surveillance systems, wireless devices, and cable pathways. This will also include installing various electronic components and cables including terminating, testing, labeling, and documenting horizontal, backbone & other cables.

Interface offers a dynamic, performance-oriented work culture with a strong emphasis on collaboration. Our team is driven by a shared passion for sustained excellence and where every member plays a critical role in achieving success.

Interface offers a competitive compensation package with excellent benefits that include medical, dental, vision, 401(k), paid time off, and much more.

Responsibilities:

Specific duties for this Security Alarm Technician role include, but are not limited to:

Install and repair fire and burglar alarm systems, both commercial and residential.
Work in the field with the most efficient methods to solve service issues.
Customer training as needed.
Maintain acceptable and accurate inventory levels by conducting physical inventory counts.
Verify and submit all documentation for inventoried items according to company policy.
Install twisted pair, coax, power limited tray, stranded, solid conductor low voltage, single-mode fiber optical, and multi-mode fiber optical cables.
Replace, service, and perform new wiring installs, UPS battery tests, and network cable runs.
Dress and route cable into telecom closets, modular furniture, and other work area outlets.
Firestopping various types of cable penetrations.
Understand, adhere to, and promote the Environmental Health & Safety policies of AFL Telecoms.
Interface with customer contacts on projects and work orders.
Interface with the end-user and coordinate with vendors for each project.
Hands-on field interaction with customers at the site level.
The position is full-time and includes rotating 24/7 on-call duties

Job Requirements:

We are looking for a self-driven and customer-focused experienced Field Technician who combines excellent leadership and problem-solving skills, with a strong mechanical and technical aptitude to exceed customers’ expectations. You should be highly organized and detail-oriented, with the ability to effectively manage multiple tasks simultaneously within a highly technical and fast-paced environment. It is also important that you display excellent verbal and written communication and interpersonal skills, plus the ability to maintain and portray a positive attitude committed to consistently performing high-quality work.

Qualifications:

High School Diploma or GED; Vocational/Technical/Business School, strongly preferred.
Valid driver’s license.
NICET CERTIFICATION IS A PLUS.
Verifiable field experience.
Ability to read blueprints.
Solid comprehension of the terminology about the installation and service of telecom, data, security, and wireless systems.
Solid Comprehension of the publications about standard telecom, data, security, and wireless systems practices, engineering, and Federal, State, and local safety standards.
Computer proficiency including Microsoft Office Suite.
Ability to pass applicable state and federal background checks to become a registered security installer.
Comfortable using small hand tools and power tools.
Legally authorized to work in the United States of America.

Physical demands include:

Finger and wrist dexterity and hand/eye coordination.
Heavy physical effort.
Climbing stairs, ladders, and/or scaffolds.
Ability to work from heights such as man lifts, scissor lifts, and rooftops utilizing proper fall protection.
Carrying loads up and downstairs.
Ability to work outdoors in all weather conditions.
Exposure to noisy or dusty conditions; chemicals & solvents; mechanical, electrical, and/or other hazards.
Schedule flexibility and willingness to travel overnight

FULL JOB DESCRIPTION HERE

APPLY HERE

11Aug2022

Director, Service Delivery Test and Turn-up, Interface Systems - Remote

Director, Service Delivery Test and Turn-up

Interface Systems
Remote Position

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Overview

The Director of Test and Turn-up (TTU) Operations is responsible for leading a team of security and network support personnel that provide end/end support for field engineers and contractors installing and servicing Interface Managed Systems. This position is responsible for managing & leading a team that owns all aspects of the installation service delivery processes required for the customers that Interface provides a broad set of managed IP network and Security services to.

As the departmental Director, this position is responsible to lead, manage, and develop the internal Test and Turn-up teams as required to meet/exceed both the internal quality/cost performance standards.

In doing so, this position is responsible for managing department fundamentals, i.e., supporting employee training, managing time reporting and work schedules, employee development including hiring, training, mentoring, performance management, and when necessary, counseling and termination cycles.

The functional focus of this role is ensuring that the security and network services whether new or changed with existing services are installed, tested, and onboarded per the scope of work into our alarm monitoring and network operations centers. Fault isolation, service restoration, & root cause analysis processes are all executed accurately, efficiently, and with an exceptional customer experience.

Network services supported are IP-based and include data, voice, video, and security service offerings. Those services are coupled with various managed service overlays. Security Systems supported are analog and IP-based and include intrusion, CCTV, analog and IP cameras, access control, fire, two-way audio.

This role is also responsible for directly engaging with enterprise customer escalations, leading process development changes, performing data analysis and reporting, automation initiatives, and leading various internal projects.

As the departmental leader, this position will be called upon to lead various improvement initiatives that are focused on improving the customer and field engineer experience, that create operational efficiencies, that provide operational innovation, and those that enable scale through improved performance standards, process mechanization, and further automation.

Responsibilities:

Leading initiatives to ensure that overall goals and objectives are met. Goals range from cost/budget objectives to process and quality initiatives and efficiency improvements. Doing so requires analysis, reporting, clear/regular communication, regular performance measurement/display, planning/administration, and effective priority mgmt.
Managing day-to-day Security and Network installations and projects, which requires direct engagement with Interface’s customers, their leadership, and their support teams. Must also build strong working relationships with and coordinate closely with various internal peer organizations including Engineering, Field Services, Account Management, and Service Delivery teams.
Ensuring internal cost/quality and customer experience standards are met day-to-day. This requires someone that can keep a close eye on several different performance indicators in parallel, that can manage multiple tasks simultaneously, that can juggle priorities, and that can delegate and follow-up effectively.
Regularly reviewing KPIs to determine Test and Turn-up’s overall cost/quality performance levels required to understand functional strengths/weaknesses and ultimately to identify and drive process/training/performance improvement initiatives aimed at further improving overall performance.
Actively participate in leadership meetings. Responsible for contributing to leadership meetings and in preparing analysis/summaries/reports/presentation materials that will be included in various customer meetings and leadership presentations.
Enthusiastically direct and lead a diverse team of agents, contractors, and external service providers; ensuring appropriate staffing levels, objectives, support, and career development plans are in place. Train, coach, motivate and mentor as required. Interview, hire, train, develop, and promote high-performing individuals. Conduct annual performance reviews for direct reports.
Directly engaging with enterprise clients, which includes regularly leading meetings, discussion forums, conference calls, participating in the analysis and process projects, supporting escalations, and occasionally traveling to the customer’s location to participate in meetings.
Leading a third-party Test and Turn-up team, which includes coordinating training cycles, organizing documentation, measuring performance, regularly participating in project and escalation cycles as needed.

Qualifications:

BS/BA degree preferred. (Maybe substituted with relevant or equivalent work experience)
4+ years’ experience leading customer-facing Support or Delivery teams focused on IP Network services
6+ years’ experience leading various Security or IP Network and IT-oriented projects, i.e., Process, training, performance, analysis, integration, automation, etc.
Broad Security and IP Network experience in Customer-facing Support or Delivery organizations
Proven technical problem solving, business process development, and analytical capabilities
Exceptional written and verbal communication skills; ability to communicate effectively with all levels of employees, contractors, clients, vendors, and executive management.

FULL JOB DESCRIPTION HERE

APPLY HERE

11Aug2022

Security Implementation Engineer, Interface Systems - Remote

Security Implementation Engineer

Interface Systems
Remote Position

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Overview

The Security Implementation Engineer has responsibility for the successful installation of new and established security solutions (changes, adds, upgrades) for ISS customers. In this position, you will follow the project throughout its entire lifecycle, from project planning, product design, and service deployment through the handoff to production and day-to-day support. The position works with both hardware and network designers to ensure that the design is valid and meets customer requirements. Training ISS internal teams/stakeholders on new and change-oriented solutions is also a key responsibility of the position. The position includes technical writing duties and responsibilities and is responsible for gathering, organizing, and compiling information from the implementation process into the System Playbooks and Installation Guides. In addition, the position facilitates the distribution of information and facilitates collaboration with other departments and key stakeholders.

Responsibilities:

Testing and validation processes are a vital part of the implementation process. You will ensure that the proposed design components are interoperable, that the product can be built, and that all functional requirements are met. You will assist cross-functional teams with the design, testing, and deployment of all security solutions to achieve on-time project completion. A key element of success is to confirm that all parts, cabling, and miscellaneous components required for the successful completion of the installation are included in the final Bill of Materials.
Installation Guides are critical in avoiding common pitfalls and errors that can occur during an installation. Part of your responsibility as an Implementation Engineer will be to write Security Installation Guides with the goal of being easy to read and understand by someone who may not be an expert or have limited knowledge of the security field. You will also review new Security Installation Guides to identify areas that may need to be expanded upon or removed if irrelevant.
Proof of Concept installations provide valuable feedback to the PMO, COE, and Product Teams within our organization. You will analyze the POC installation process to identify problem areas, report these issues back to the proper team, and collaborate with that team with resolutions to modify the installation process with the goal of saving time on site.
The Playbook is a reference document for our internal delivery teams that contains all of the workflows, contact information, standard operating procedures, and other information necessary to complete tasks with consistency and accuracy. You will be responsible for gathering, organizing, and compiling information from the implementation process into the System Playbooks and guides.
Interface is an innovative company that meets emerging market needs and customer requirements by employing modern technology and hardware to meet those demands. You will learn and be trained on all new service platforms, and equipment, and you will train our team on how to install/use the new services through documentation and multiple methods of training (1-1, in-person, virtual, etc.).
Process and product support are key to ensuring successful installations and there are occasions when a team member is not familiar with or does not understand, a particular product or process. If inter-team support and escalation do not resolve the issue, you will assist in the resolution through phone or email submissions. You will also update the company SharePoint site with “tech tips,” technical bulletins, and other brief technical submissions.
Other duties as assigned.

Qualifications:

5+ years of operations and service delivery experience highly desired.
Highly desired minimum of an associate degree.
Experience utilizing Microsoft Office software tools.
Smartsheet experience is highly desirable.

FULL JOB DESCRIPTION HERE

APPLY HERE

11Aug2022

Security Field Technician, Interface Systems - Ohio

Security Field Technician

Interface Systems
Ohio

About Us

Founded in 1995, Interface helps consumer-facing, multi-location enterprises accelerate digital transformation by delivering next-generation business security, networking, and business intelligence services. By employing the brightest minds in the industry, Interface delivers innovative solutions built using cutting-edge technologies with a focus on superior customer experience. Many of the nation’s leading consumer brands across retail, restaurants, financial services, and hospitality industries rely on Interface to thrive and grow.

Interface Security Systems is committed to building a better future by delivering relentless support to our customers, caring for our employees, and giving back to our communities. If you are on a quest to find a meaningful career, Interface is the place where you can make an impact and see how teamwork and our culture of excellence can create great outcomes. Apply today, see what’s possible.

Overview

Interface is seeking an experienced Security Alarm Technician. In this position, you will perform surveys and assist in troubleshooting and maintaining Fire Systems, Burglar Alarms, VoIP Systems, TCP/IP Networks, Video Surveillance Security, Access Control & Wireless solutions. As a Security Alarm Technician, you will be responsible for installing and servicing, key and PBX systems, security and video surveillance systems, wireless devices, and cable pathways. This will also include installing various electronic components and cables including terminating, testing, labeling, and documenting horizontal, backbone & other cables.

Interface offers a dynamic, performance-oriented work culture with a strong emphasis on collaboration. Our team is driven by a shared passion for sustained excellence and where every member plays a critical role in achieving success.

Interface offers a competitive compensation package with excellent benefits that include medical, dental, vision, 401(k), paid time off, and much more.

Responsibilities:

Specific duties for this Security Alarm Technician role include, but are not limited to:

Install and repair fire and burglar alarm systems, both commercial and residential.
Work in the field with the most efficient methods to solve service issues.
Customer training as needed.
Maintain acceptable and accurate inventory levels by conducting physical inventory counts.
Verify and submit all documentation for inventoried items according to company policy.
Install twisted pair, coax, power limited tray, stranded, solid conductor low voltage, single-mode fiber optical, and multi-mode fiber optical cables.
Replace, service, and perform new wiring installs, UPS battery tests, and network cable runs.
Dress and route cable into telecom closets, modular furniture, and other work area outlets.
Firestopping various types of cable penetrations.
Understand, adhere to, and promote the Environmental, Health & Safety policies of AFL Telecoms.
Interface with customer contacts on projects and work orders.
Interface with the end-user and coordinate with vendors for each project.
Hands-on field interaction with customers at the site level.
The position is full-time and includes rotating 24/7 on-call duties.

Qualifications:

High School Diploma or GED; Vocational/Technical/Business School, strongly preferred.
Valid driver’s license.
NICET CERTIFICATION IS A PLUS.
Verifiable field experience.
Ability to read blueprints.
Solid comprehension of the terminology about the installation and service of telecom, data, security, and wireless systems.
Solid Comprehension of the publications about standard telecom, data, security, and wireless systems practices, engineering, and Federal, State, and local safety standards.
Computer proficiency including Microsoft Office Suite.
Ability to pass applicable state and federal background checks to become a registered security installer.
Comfortable using small hand tools and power tools.
Legally authorized to work in the United States of America.

Physical demands include:

Finger and wrist dexterity and hand/eye coordination.
Heavy physical effort.
Climbing stairs, ladders, and/or scaffolds.
Ability to work from heights such as man lifts, scissor lifts, and rooftops utilizing proper fall protection.
Carrying loads up and downstairs.
Ability to work outdoors in all weather conditions.
Exposure to noisy or dusty conditions; chemicals & solvents; mechanical, electrical, and/or other hazards.
Schedule flexibility and willingness to travel overnight

FULL JOB DESCRIPTION HERE

APPLY HERE

11Aug2022

Fire Alarm System Inspector and Tester, Interface Systems - Long Beach, CA

Fire Alarm System Inspector and Tester

Interface Systems
Long Beach, CA

About Us

Founded in 1995, Interface helps consumer-facing, multi-location enterprises accelerate digital transformation by delivering next-generation business security, networking, and business intelligence services. By employing the brightest minds in the industry, Interface delivers innovative solutions built using cutting-edge technologies with a focus on superior customer experience. Many of the nation’s leading consumer brands across retail, restaurants, financial services, and hospitality industries rely on Interface to thrive and grow.

Interface Security Systems is committed to building a better future by delivering relentless support to our customers, caring for our employees, and giving back to our communities. If you are on a quest to find a meaningful career, Interface is the place where you can make an impact and see how teamwork and our culture of excellence can create great outcomes. Apply today, see what’s possible.

Overview

Inspection of customer premises with a focus on their fire alarm, intrusion detection and video surveillance systems.

Responsibilities:

Daily hands-on field interaction with commercial customers at the site level and some smaller customer care levels.
Effectively read commercial blueprints and diagrams. 
Work directly in the field, using the most efficient methods to solve service issues. 
Properly request off-site service equipment needs through Dispatch. 
Provide customer training as needed.
Troubleshoot service issues remotely and on site as needed.  
Maintain acceptable and accurate inventory levels by conducting physical inventory counts. 
Maintain, verify, and submit all documentation for inventoried items per the company policy. 
Maintain a company vehicle for cleanliness and safe operation at all times. 
Maintain proper documentation and forethought with scheduling and necessary inventory to complete upcoming services. 
Keep detailed records and communicate effectively with internal and external customers.

Qualifications:

To perform the job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the experience, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Extensive low voltage wiring knowledge.
High School Diploma or GED.
NICET Certification is a PLUS
Valid driver’s license
If applicable, hold a state fire/burg license, or ability to do so.
Possess a clean criminal and driving record, ability to pass a drug screening and physical examination.

Knowledge, Skills, and Abilities:

Ability to troubleshoot and repair all company installed fire alarm systems, intrusion installed and maintained by Interface.
Maintain an acceptable level of repaired systems efficiency.
Maintain industry certifications and licenses as required.
Computer proficiency including Microsoft Office Suite.
Ability to pass applicable state and federal background checks in order to become a registered security installer.
Must be able to obtain a state alarm license.
Excellent customer service skills is a plus.
Comfortable using small hand tools and power tools.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position type and expected hours of work:

This position is required to work at the company’s home office during the company’s general business hours of 8am-5pm, Monday – Friday. Break periods and a lunch period provided. This position may be required to perform overtime work duties in addition to the above business hours, depending on workload and deadlines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to sit or stand in an office environment. Employee is frequently required to talk or hear to interact with employees/job seekers. Employee is constantly required to use the telephone. Employee will constantly use a personal computer, keyboard, and view multiple monitors. The employee is occasionally required to stand, walk, bend, kneel, and reach. The employee may be required to lift objects up to 20 pounds which may include company materials, files and small equipment. Specific vision abilities by this job include close vision, depth perception and ability to adjust focus in order to view reports, computer screen, forms and documents.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is occasionally exposed to high and/or confined spaces. The employee is occasionally exposed to wet, hot, cold, inclement, and/or humid weather conditions, moving mechanical parts, and risk of electrical shock. The noise level in the work environment is usually moderate. Ability to lift up to 40lbs. up to 10 times a day. Employee is frequently required to drive a motor vehicle while seated for periods of up to 2 hours or more. Working around 110-volt electricity. Employee may be required to travel out of the normal service area by the use of company vehicle or travel by plane. Business travel may include overnight stay in a hotel.

FULL JOB DESCRIPTION HERE

APPLY HERE

10Aug2022

Technical Production Specialist, Interface Systems - Plano, TX

Technical Production Specialist

Interface Systems
Plano, TX

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Overview

The Technical Production Specialist will be responsible for the configuration, testing, and shipping of network equipment for new customers projects as needed. THIS IS AN IN-OFFICE POSITION!

Responsibilities:

Unbox, configure, test, and pack mobile routers, Wi-Fi access points, VoIP equipment and other network equipment
Record, track, and provide follow-up on equipment fulfillment
Field requests for status of service and installation part fulfillment requests

Qualifications:

To perform the job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the experience, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

High School Diploma or GED
Basic knowledge of personal computers and peripherals
Basic knowledge of computer networks
Basic knowledge of Microsoft Windows operating systems and Microsoft Office suite of applications (Outlook and Excel specifically).
Entry level knowledge of Cisco routers helpful but not required
Attention to detail
Ability to learn and adapt quickly
Ability to multitask
Good organizational skills
Logical troubleshooting skills

Working Conditions:

Warehouse setting. Sitting or standing at a workstation with a computer keyboard, multiple monitors, and desk phone. The company dress code is business casual.

Position type and expected hours of work:

This position is required to work at the company’s home office during the company’s general business hours of 8 am-5 pm, Monday-Friday. Break periods and a lunch period are provided. This position may be required to perform work duties in addition to the above business hours, depending on workload and deadlines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit or stand in an office environment. The employee is frequently required to talk or hear to interact with employees. The employee is frequently required to use the telephone. The employee will constantly use a personal computer, keyboard, and view multiple monitors. The employee is occasionally required to stand, walk, bend, kneel, and reach. The employee may be required to lift objects to 20 pounds which may include company materials, files, and small equipment. Specific vision abilities by this job include close vision, depth perception, and ability to adjust focus to view reports, computer screens, forms, and documents.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed indoors in a fluorescent and/or LED-lit workspace at the employer’s office with minimal exposure to noise and adverse environmental issues.

FULL JOB DESCRIPTION HERE

APPLY HERE

10Aug2022

Fire Systems Design Engineer, Interface Systems - Earth City, MO

Fire Systems Design Engineer

Interface Systems
Earth City, MO

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Overview

The Fire Systems Design Engineer provides technical expertise to the Sales and Operational teams and works in partnership with them to design comprehensive solutions for Fire Alarm systems for customers throughout the US. This person will use their technical expertise and operational knowledge to engage with the salesperson and the customer, understand the design goals, propose one or multiple options to be considered and coordinate with the operational team on any installation or support concerns. The fire System Design Engineer will assist the Sales Engineer and salesperson in developing a full bill of materials/parts list as well as installation procedures to be used by the operational team and approved by the customer and will provide detailed drawings and/product data books. This is a HYBRID position.

Responsibilities:

Support sales organization in the design of fire alarm systems, voice evacuation systems and mass notification systems Designs range from simple fire sprinkler monitoring systems to mass notification systems that include multiple network panels on corporate or college campuses.
Meet and discuss requirements and options with the prospect as well as internal stakeholders.
Demonstrate an understanding of their business and their technology requirements.
Review formal bid specifications.
Assist with value engineering to provide good/better/best alternatives.
Leverage expertise to act as consultant for prospect, evaluating products and processes and recommending improvements to enhance their fire alarm system/voice evac system.
Outline any required supportive infrastructure to support the solution including networking, cabling, conduit, terminations, head end and distributive equipment.
Draw from experience and knowledge to determine if existing customer fire alarm system can be used as part of the new fire alarm system.
Work with sales and operational teams to define and assure understanding with job scope.
Provide an assessment of any known technical risks with the proposed fire alarm system.
Ensure that all project specifications are documented in the proposed fire alarm system including any compliance requirements associated with the system. Designs should be based on national standard and industry best practice.
Provide estimated parts lists to be used for budgetary proposals.
Develop detailed parts lists for final proposals.
Prepare any necessary documents that maybe required including drawings when needed for permits.
Assist Operational teams in estimating workload.
Provide technical guidance and support, including customer training when required.
Assist Product team in providing engineering evaluation of new products and solutions being considered.

Qualifications:

To perform the job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the experience, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Experience in the design and engineering of Fire Alarm systems.
5 years of relevant recent experience in Fire design.
Proficient in AutoCAD 2022, Microsoft Excel, Word, PowerPoint, Teams, Outlook, and Adobe Acrobat.
Bachelor’s degree preferred.
NICET II – NICET III in Fire Alarm preferred.

Competency Requirements – Knowledge, Skills, and Abilities:

Broad knowledge of fire alarm, fire sprinkler, access control, & archiving, command/control display technologies and general security system principles and practices.
Good knowledge of infrastructure and related technologies such as power, UPS, networking and communications.
Experience in the design and implementation of large scale fire alarm systems in a commercial environment.
Ability to read and understand floor plans, mechanical plans, structural plans, and Life safety plans as well as basic code analysis and design of Fire alarm, Access, and other security systems.
Adept and skilled at interacting directly with prospects and sales reps.
Ability to quickly develop professional and trusted relationships with a variety of cultures and clients.
Willingness and ability to work flexibly and diligently as a self-starter and to build trusted relationships with peers and customers.
Ability to communicate and interact effectively with both technical and non-technical peers.

FULL JOB DESCRIPTION HERE

APPLY HERE

10Aug2022

Territory Account Manager, Interface Systems - Hattiesburg, MS

Territory Account Manager

Interface Systems
Hattiesburg, MS

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Overview

This position provides representation of Interface Systems to potential and existing customers. This position is required to provide system pricing proposals, estimations and sales customer service. Moreover, it is responsible for providing sales and company representation of Interface Systems in the Hattiesburg, MS region.

Responsibilities:

Propose and design intrusion, access control and CCTV system.
Propose and design fire alarm systems to meet UBC, UFC, and NFPA requirements.
Prepare bid pricing using Greater Alarm pricing models and pricing quotes direct from vendors.
Create and maintain relationships with contractors, builders and developers.
Conduct sales presentation to potential customers.
Make contact with prominent members of the business community, property management, real estate development and fire department personnel.
Coordinate with Greater Alarm engineering department and technical sales staff to compile working drawings and file information.
Attend job-site meetings as necessary.
Provide leadership to the branch and company by analyzing the business operations of customers, to better understand the constructed business, profitability and overall health of the account.
Provide input to the General Manager for success or failure of current marketing tactics and promotions.
Provide information on competitors’ strategy, specific products, and anticipated course of action.
Meets and/or exceeds annual booking dollar and RMR quota guidelines for the position with approval of the General Manager.
Performs other related duties as required or directed by General Manager.

Education, Skills, and Experience:

Bachelors degree or 3 years experience in the security and fire alarm industry in a sales or marketing position.

Previous Experience – A minimum of 3 – 5 years experience in an installation and service related business, or 3 – 5 years experience in a customer service role.

Special Skills and/or Desirable Qualifications – Construction and/or Alarm industry experience desirable. Excellent communication skills, control oriented, high degree of integrity, self-motivated team player, goal and results oriented.

Language Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, marketing plans, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Skills – Ability to work with mathematical concepts such as probability, statistical inference and sophisticated accounting principles. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations and to develop and interpret related graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, attrition, proportions and percentages.

Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instruction in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills – Working knowledge of Windows 95, 98, NT, XP, 2000, Microsoft Office, including Word, Excel, Access, and Outlook. Ability to type 55 wpm.

Certificates, Licenses, Registrations – Must have a current Mississippi Drivers License and a favorable DMV Report must be maintained at all times.

Physical Demands – While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, equipment or controls and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision and abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Regular attendance is required.

FULL JOB DESCRIPTION HERE

APPLY HERE

10Aug2022

Residential Sales Manager, ADT - Tacoma, WA

Residential Sales Manager

ADT
Tacoma, WA

Position Summary

ADT is currently seeking a bright and assertive Residential Sales Manager in your area. Working at ADT means working as part of a team; you’ll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure.

An ADT Residential Sales Manager is the leader of residential sales functions within a market/district. The Sales Manager builds effective programs to train sales team on in-home sales techniques.

Duties and Responsibilities:

Manage the sales teams within a defined territory/region(s). Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable installation dollars.
Be proficient in the awareness of connected home type product and services.
Ability to grasp and explain Residential Integrated Products & Services.
Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
Mentor, develop, motivate and coach Sales Representatives. Develop team for success by regularly communicating results and job expectations.
Develop performance metrics for sales teams and monitor results.
Provide performance feedback and recommendations to improve effectiveness. Conduct annual performance reviews/appraisals.
Participate in recruiting activities to select and hire new Sales Representatives, as required.
Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
Regularly participate in ride-alongs and monitor progress of new and existing representatives.
Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
Model and champion ADT values.
Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

Bachelor’s degree or equivalent

Experience and Skills:

Minimum of 5 years sales experience, including 3 years of residential sales experience.
Has a proven successful track record in consumer/residential sales or related industries working with large accounts.
Successfully developed a professional business team.
Is a passionate leader with a strong presence and recognition within a local community.
Demonstrated success in handling high dollar sales transactions and large bids.
Effectively educated consumers on products and services and success in consultative selling.
May be required to drive to work locations in the assigned territory, requiring 50-60% local travel.
Valid driving license with clean driving record is required.

FULL JOB DESCRIPTION HERE

APPLY HERE

5Aug2022

Small Business Sales Manager, ADT - Chatsworth, CA

Small Business Sales Manager

ADT
Chatsworth, CA

Position Summary

The Small Business Sales Manager is responsible for leading and managing a team of Small Business Representatives. This position will focus on the organic profitable growth of Small Business sales within a defined geographic area. Working at ADT means working as part of a team; you’ll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure.

Duties and Responsibilities:

Manage the sales teams within a defined territory/region(s). Focus on selling diverse products to businesses while maximizing recurring revenue contribution and profitable installation dollars.
Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
Mentor, develop, motivate and coach Sales Representatives. Develop team for success by regularly communicating results and job expectations. Develop performance metrics for sales teams and monitor results.
Provide performance feedback and recommendations to improve effectiveness. Conduct annual performance reviews/appraisals.
Participate in recruiting activities to select and hire new Sales Representatives, as required.
Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
Regularly participate in ride-alongs and monitor progress of new and existing representatives.
Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

Bachelor’s degree or equivalent.

Experience and Skills:

3 to 5 years proven previous sales/sales supervisory experience.
Has a proven successful track record in consumer/residential sales or related industries working with large accounts.
Successfully developed a professional business team.
Is a passionate leader with a strong presence and recognition within a local community.
Demonstrated success in handling high dollar sales transactions and large bids.
Effectively educated consumers on products and services and success in consultative selling.
May be required to drive to work locations in the assigned territory, requiring 50-60% local travel.
Valid driving license with clean driving record is required.

FULL JOB DESCRIPTION HERE

APPLY HERE

5Aug2022

Channel Sales Manager, ADT - Remote Position

Channel Sales Manager – Multifamily

ADT
Remote Position

Position Summary

You will have a regional focus within which you will manage not only your own industry relationships and direct sales pipeline, but also work with channel and enterprise partners to enable and support their sales teams via our partnership program. You’ll be calling on regional partners, real estate development firms, multifamily owner/operators, ownership groups, and third party property management companies with typically less than 15K units in their portfolio, both on your own and in partnership with affiliates.

Duties and Responsibilities:

Identifying, onboarding, enabling and selling with regional partners HQ’d within your region such as system integrators, consultants, installers, ISP’s
Identifying and selling directly to regional real estate firms, multifamily owner/operators, property management firms and ownership groups with HQ in your region
Partner Development and Enablement:
Onboarding and gaining mind share with partners to actively sell/position ADT Multifamily as part of their solution
Ensuring partners have the necessary tools to effectively sell ADT Multifamily solutions; working cross functionally within ADT Multifamily to ensure timely responses to partner requirements.
Direct Sales: effectively positioning and closing deals in a highly competitive environment.

Education Requirements:

College degree or equivalent
5+ years of experience in the multi-family/real estate development industry, with either expertise in or deep knowledge of PropTech and/or Property Management/Operations strongly preferred.
Proven track record of delivering results and performance in both partner and direct sales

FULL JOB DESCRIPTION HERE

APPLY HERE

4Aug2022

Administrative Coordinator, ADT - Pompano Beach, FL

Administrative Coordinator

ADT
Pompano Beach, FL

Duties and Responsibilities:

Assist Community Association Liaison and Director of Sales and Marketing as requested
Handle customer issues, including investigation and resolution in coordination with Customer Care and the Customer
Research/extract data from MMB to create various reports as requested
Assist with security rollout to new communities
Prepare and mail letters and welcome packages for community-wide mailings as directed
Update confidential customer database to ensure accurate management contact, contract dates, rates and expirations
Maintain HOA agreement files. Disseminate copies of agreements as directed. Keep agreement files current, including copies of agreements and addendums
Ensure communities have a new resident closing package letter to be provided to new homeowners in their welcome package
Ensure that operations team and communities have a supply of stickers and magnets
Research County Property Appraiser’s website to obtain community data, i.e., last sale/occupancy, to determine agreement terms
Maintain supplies of stationery, envelopes, paper, stickers, magnets and promotional items
Other duties as assigned

Education/Certification:

High School Diploma or General Education Degree (GED) and one year experience supporting sales or service related business.
Certification, Licenses, Registrations may be required based on requirements of certain State and local regulations.

Knowledge, Skills and Abilities:

Proficient in Word and Excel
Strong interpersonal and communication skills.
Ability to analyze data and provide recommendations.
Ability to be proactive, resourceful and flexible with a positive attitude.
Exceptional organizational skills with ability to work on multiple projects simultaneously.

Credentials and Experience:

Experience using MasterMind Business
Customer Service experience

FULL JOB DESCRIPTION HERE

APPLY HERE

4Aug2022

Multifamily Account Coordinator, ADT - Largo, FL

Multifamily Account Coordinator

ADT
Largo, FL

Position Summary

Provide “World Class” support to our National Account Customers and National Account Managers. Assist the National Account Sales Team with customer acquisition. Coordinate all facets of the installation, service, billing and monitoring support. Provide leadership to the National Account Team and local branch offices to succeed in meeting all Service Level Agreements and Branch Metrics.

Duties and Responsibilities:

Support Account Managers and Lead Account Managers.
Coordinate with National Account Managers, local branches and authorized subcontractors to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc).
Assist Account Managers with presentations to potential customers explaining the operation of their equipment and applicable services.
Coordinate with National Account Managers, local branches and authorized subcontractors to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc).
Assist Sales and Design Team in creating bid packages.
Create or help create sales documents.
Assist with mailing and faxing as necessary.
Assist in coordinating the installation, service, and billing of National Account Customers.
Work with the branches and Monitoring department to research and resolve customer issues.
Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.
Prepare formal correspondence in response to customer’s questions or concerns.
Assist in handling customer escalations.
Pull Mastermind data for Account Managers and Sales Team.
Assist tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.
Assist in acquiring required permits.
Position may require mandatory overtime when necessary to meet company metrics.
Perform all other duties and projects as assigned.

Education/Certification:

High School Diploma or General Education Degree (GED) and one year experience supporting sales or service related business.
Certification, Licenses, Registrations may be required based on requirements of certain State and local regulations.

Knowledge:

Maintain a strong knowledge of industry and company operations.
Knowledge of all sales, installation, billing and monitoring systems which assist managing our business.
Basic knowledge of accounting principles and practices.
Knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications.
Knowledge of Company policies, procedures, guidelines and practices.

Skills:

Must possess strong organizational skills and the ability to prioritize and maintain multiple assignments.
Must have excellent listening skills.
Must be able to take direction and perform task in an expedient manner.
Must have good customer service, and interpersonal skills.

Abilities:

Ability to write reports, business correspondence and procedure manuals.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The noise level in the work environment is usually moderate.
Normal office environment.
Work hours as required to support company metrics.

FULL JOB DESCRIPTION HERE

APPLY HERE

4Aug2022

Central Station Supervisor, Centralarm Monitoring - Manchester, NH

Central Station Supervisor

Centralarm Monitoring
Manchester, NH

We are looking for an experienced Alarm Dispatching Supervisor in our Central Station who will lead our representatives to better performance and improve service quality. This is a hands-on role that will assist in leading our representatives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze dispatching data, and focus on improving performance and daily processes to better support our customers. The ideal candidate should have previous managerial/supervisory skills, exceptional communication, interpersonal, be detail oriented and excellent customer service skills, possess a knowledge of alarm products and services as well as comprehensive knowledge of company policies and offerings. This position has room for growth with-in our company!

Job Description:

We are a leading alarm monitoring and dispatching center. Our representatives are responsible for monitoring alarm systems to detect emergencies, such as fires and illegal entry into establishments.

The ideal candidate must be reliable, have excellent communication, Supervisory and/or Management experience, and the ability to remain calm and composed, especially in emergency situations. Experience with Alarm Dispatching is preferred. We are an essential business, open 24-7.

Duties:

Assisting Administration team with management of representatives in Central Station
Supervision, training, and scheduling representatives
Answering a multi-line phone system for a 24-7 alarm monitoring center.
Multi-tasking, taking appropriate action as needed in different situations.
Work in a team-environment.
Receiving incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
Relaying information and messages to and from emergency sites to law enforcement agencies, and to all other individuals or groups requiring notification.
Recording details of calls, dispatches, and messages.
Other duties as assigned

Preferred Competencies:

High level of professionalism & Management experience
Commitment to customer satisfaction and an ability to make quick and accurate decisions
Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Willingness to learn and grow with the company

Benefits and Perks:

Paid Training.
Full-time employees get health insurance, earned time accrual, life/disability insurance, dental insurance, Employee Assistance Program and the option of contributing to a simple IRA. Referral bonus and performance incentives available.
Weekly pay
Paid breaks and lunches
Room for growth

Job Type:

Full-time

This position is NOT remote.

If you would like to apply, please email your resume directly to Nicole Monty at nmonty@centragroup.net

21July2022

Custom Home Sales Manager, ADT - Elmsford, NY

Custom Home Sales Manager

ADT
Elmsford, NY

Position Summary

The ADT Residential Custom Home Services Sales Manager is responsible for leading and managing a team of Custom Home Services Sales Representatives. This position will focus on the organic profitable growth of high end Residential sales within a defined geographic area that may encompass more than one ADT District.

Duties and Responsibilities:

Manage the Custom Home Services Sales teams within a defined territory/region(s).
Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable Installation dollars.
Be proficient in the awareness of Connected Home type Product and Services.
Ability to grasp and explain Residential Integrated Products & Services.
Implement and administer sales programs in Residential consumer markets to maximize profitable opportunities.
Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
Mentor, develop, motivate and coach Custom Home Services Sales Representatives.
Develop team for success by regularly communicating results and job expectations.
Develop performance metrics for sales teams and monitor results.
Provide performance feedback and recommendations to improve effectiveness.
Conduct annual performance reviews/appraisals.
Select and hire new Custom Home Services Sales Representatives, as required.
Participate in recruiting activities, as required.
Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self generation contribution.
Regularly participate in ride-alongs and monitor progress of new and existing representatives.
Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
Hold regular sales meetings with Custom Home Services Sales Representatives (minimally, on weekly basis).
Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
Model and champion ADT values.
Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

4 year college degree in business administration, marketing, sales or other related field of discipline or equivalent experience.

Experience and Skills:

Minimum of 4 years of sales and sales management experience.
As a proven successful track record in consumer/residential sales or related industries working with large accounts.
Has successfully developed a professional business team.
Is a passionate leader with a strong presence and recognition within a local community.
Has demonstrated success in handling high dollar sales transactions and large bids.
Has effectively educated consumers on products and services and success in consultative selling.
Proficient in Microsoft Office (i.e., Word, Excel, and PowerPoint).

FULL JOB DESCRIPTION HERE

APPLY HERE

7July2022

Small Business Sales Manager, ADT - Valparaiso, IN

Small Business Sales Manager

ADT
Valparaiso, IN

Position Summary

The Small Business Sales Manager is responsible for leading and managing a team of Small Business Representatives. This position will focus on the organic profitable growth of Small Business sales within a defined geographic area. Working at ADT means working as part of a team; you’ll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure.

Duties and Responsibilities:

Manage the sales teams within a defined territory/region(s). Focus on selling diverse products to businesses while maximizing recurring revenue contribution and profitable installation dollars.
Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
Mentor, develop, motivate and coach Sales Representatives. Develop team for success by regularly communicating results and job expectations. Develop performance metrics for sales teams and monitor results.
Provide performance feedback and recommendations to improve effectiveness. Conduct annual performance reviews/appraisals.
Participate in recruiting activities to select and hire new Sales Representatives, as required.
Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
Regularly participate in ride-alongs and monitor progress of new and existing representatives.
Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

Bachelor’s degree or equivalent.

Experience and Skills:

3 to 5 years proven previous sales/sales supervisory experience.
Has a proven successful track record in consumer/residential sales or related industries working with large accounts.
Successfully developed a professional business team.
Is a passionate leader with a strong presence and recognition within a local community.
Demonstrated success in handling high dollar sales transactions and large bids.
Effectively educated consumers on products and services and success in consultative selling.
May be required to drive to work locations in the assigned territory, requiring 50-60% local travel.
Valid driving license with clean driving record is required.

FULL JOB DESCRIPTION HERE

APPLY HERE

7July2022

National Account Coordinator: Multifamily, ADT - Beaverton, OR

National Account Coordinator

ADT
Beaverton, OR

Position Summary

Provide “World Class” support to our National Account Customers and National Account Managers. Assist the National Account Sales Team with customer acquisition. Coordinate all facets of the installation, service, billing and monitoring support. Provide leadership to the National Account Team and local branch offices to succeed in meeting all Service Level Agreements and Branch Metrics.

Duties and Responsibilities:

Support Account Managers and Lead Account Managers.
Coordinate with National Account Managers, local branches and authorized subcontractors to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc).
Assist Account Managers with presentations to potential customers explaining the operation of their equipment and applicable services.
Coordinate with National Account Managers, local branches and authorized subcontractors to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc).
Assist Sales and Design Team in creating bid packages.
Create or help create sales documents.
Assist with mailing and faxing as necessary.
Assist in coordinating the installation, service, and billing of National Account Customers.
Work with the branches and Monitoring department to research and resolve customer issues.
Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.
Prepare formal correspondence in response to customer’s questions or concerns.
Assist in handling customer escalations.
Pull Mastermind data for Account Managers and Sales Team.
Assist tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.
Assist in acquiring required permits.
Position may require mandatory overtime when necessary to meet company metrics.
Perform all other duties and projects as assigned.

Education/Certification:

High School Diploma or General Education Degree (GED) and one year experience supporting sales or service related business.

Experience and Skills:

Maintain a strong knowledge of industry and company operations.
Knowledge of all sales, installation, billing and monitoring systems which assist managing our business.
Basic knowledge of accounting principles and practices.
Knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications.
Knowledge of Company policies, procedures, guidelines and practices.
Must possess strong organizational skills and the ability to prioritize and maintain multiple assignments.
Must have excellent listening skills.
Must be able to take direction and perform task in an expedient manner.
Must have good customer service, and interpersonal skills.
Ability to write reports, business correspondence and procedure manuals.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

FULL JOB DESCRIPTION HERE

APPLY HERE

7July2022

Custom Home Sales Manager, ADT - Concord, CA

Custom Home Sales Manager

ADT
Concord, CA

Position Summary

The ADT Residential Custom Home Services Sales Manager is responsible for leading and managing a team of Custom Home Services Sales Representatives. This position will focus on the organic profitable growth of high end Residential sales within a defined geographic area that may encompass more than one ADT District.

Duties and Responsibilities:

Manage the Custom Home Services Sales teams within a defined territory/region(s).
Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable Installation dollars.
Be proficient in the awareness of Connected Home type Product and Services.
Ability to grasp and explain Residential Integrated Products & Services.
Implement and administer sales programs in Residential consumer markets to maximize profitable opportunities.
Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
Mentor, develop, motivate and coach Custom Home Services Sales Representatives.
Develop team for success by regularly communicating results and job expectations.
Develop performance metrics for sales teams and monitor results.
Provide performance feedback and recommendations to improve effectiveness.
Conduct annual performance reviews/appraisals.
Select and hire new Custom Home Services Sales Representatives, as required.
Participate in recruiting activities, as required.
Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self generation contribution.
Regularly participate in ride-alongs and monitor progress of new and existing representatives.
Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
Hold regular sales meetings with Custom Home Services Sales Representatives (minimally, on weekly basis).
Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
Model and champion ADT values.
Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

4 year college degree in business administration, marketing, sales or other related field of discipline or equivalent experience.

Experience and Skills:

Proficient in Microsoft Office (i.e., Word, Excel, and PowerPoint).
Action oriented
Building effective teams
Business acumen
Creativity
Customer focus
Command skills
Conflict management
Dealing with ambiguity
Developing direct reports
Directing others
Drive for results
Fairness to direct reports
Hiring and staffing
Innovation Management
Interpersonal savvy
Managing diversity (has the ability to effectively interact with all levels of employees (i.e., from an installer to corporate management).
Motivating others
Peer relationships
Presentation skills
Problem solving skills
Timely decision making
Written communications
May be required to drive to work locations in the assigned territory, requiring 50-60% local travel
Valid driving license with clean driving record is required.

FULL JOB DESCRIPTION HERE

APPLY HERE

7July2022

Physical Security Operations Center Leader, Retail Business Services - Columbia, MD

Physical Security Operations Center Leader

Retail Business Services
Columbia, MD

About

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Position Summary

The primary purpose of this role is to partner, lead and manage a Central Station/Physical Security Operations Center driving operational execution and enhancements to ensure effectiveness and a positive customer experience. This individual is also responsible for leading a team of operators providing professional and accurate responses (verbal and written) to various constituencies, often during crisis situations. This role acts as a primary liaison to internal and external customers, including business leaders, brand partners and external agencies.

Principle Duties & Responsibilities:

Leads and supervises all Central Station operations to ensure state-of-the-art delivery of the following activities/capabilities: security and life safety system monitoring and response, intelligence gathering and analysis, emergency communications, reporting and emergency response in a center that operates 24/7.
Administer relevant systems, ensuring data and operational equipment issues are escalated and resolved in a timely manner.
Manages daily operations of team in alignment with enterprise and functional goals by overseeing, monitoring, and guiding the daily job performance of Central Station personnel, including the routine scheduling of shifts and ramping up/down of staff in direct response to fluctuating threat levels/indicators.
Organizes, manages, and continually improves upon training/continuing education, job role/responsibility oversight, and performance measurements that will drive a high performing team and maximize the performance of central station personnel in the delivery of Asset Protection services.
Uses all available technical resources to ensure the safety and security of company locations and people by collaborating with internal IT teams and external vendors whose services and technologies must seamlessly integrate into the central station operations.
Partner and build robust relationships with internal business areas to ensure the Central Station meets the evolving needs of the business. Develops and performs analysis, planning, performance measures (i.e. Key Progress Indicators – KPIs) and provides direction in order to ensure that the Central Station is delivering maximum value to all internal customers.
Gathers and analyzes information from various sources to assess risk to the enterprise, assess and identify when a crisis situation requires communication to business partners and executive leadership
Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Basic Qualifications:

Bachelor’s Degree or 5-7 years relevant experience
Management experience, preferably in a fast-paced security-related or operations center-related field that is centered on the use of technology.

Preferred Qualifications:

PowerBi
LPF or LPQ
CPP

Skills and Abilities:

Strong analytical writing skills to articulate complex ideas clearly and effectively with a proven ability to provide high quality written and verbal briefings.
Excellent interpersonal and communication skills with the ability to deal with internal and external customers in a manner that results in desirable outcomes and strong working relationships.
Ability to lead and positively influence others for high-performance output.
Ability to set priorities in a high-paced environment, handle multiple and competing priorities, take initiative, and exercise sound judgement while handling incidents
Proficient and comfortable with Microsoft Office tools to include Word, Excel, PowerPoint, and Outlook
Understand the technical aspects of video surveillance, intrusion alarms, fire alarms, access control systems, and communication systems
Ability to analyze problems, identify causes, and implement results-oriented solutions.
Exceptional problem solving and analytical skills
Attention to detail with a high degree of accuracy

FULL JOB DESCRIPTION HERE

APPLY HERE

14June2022

Senior Account Manager - Greater NYC/NJ

Senior Account Manager

Greater NYC/NJ

Engineers, designs, install and maintain information technology, telecommunications infrastructure and integrated security solutions for large corporations.

The Integrated Security Solutions division supports our National Security and Economic Interests by protecting our customer’s resources, employees, assets, both physical and intellectual. Our team has more than 30 years of experience designing, implementing and maintaining large, complex enterprise-wide security management systems. We take a holistic approach to our customer’s security needs by focusing on security system integration at multiple layers and deploying and then integrating the best technologies to meet the mission.

We maintain VAR relationships and technical certifications with industry leading providers including Lenel, AMag, Milestone, Exacq Vision, Qognify, AXIS and Bosch just to name a few.

AllCom has earned an outstanding reputation with its customers for providing engineering expertise, rigorous project management and highly experienced technical staff.

As a member of the Business development team, your role will be to position AllCom products, services and solutions with new opportunities as well as maintaining existing clients and contractor relationships. You will be responsible for maintaining a close relationship with our current customers/contracts to ensure customer satisfaction, systems upgrades and any additional opportunities/projects that may come up within the account.

Knowledge and Skills:

Minimum 5 years’ experience in electronic security business development or direct sales of information technology infrastructure solutions to enterprise-level commercial
Formal training and experience in Enterprise sales, Federal business development, solution selling and/or strategic account management
Experience providing products and services to large commercial end-users, directly or as a subcontractor, and a functional understanding of the acquisition, proposal development and contracting processes related thereto.
Proven ability to build and manage multimillion dollar customer relationships
High energy, results-oriented, strategic, and aggressive attitude toward business development and sales
Strong communication, presentation, negotiation, and sales skills at all levels of an organization
Must possess professional work ethic, self-motivated, self-managed and goal oriented.
Professional appearance and demeanor required.
Must be able to pass pre-employment testing (drug and background)
Up to 20% overnight travel will be required

Benefits and Salary:

Base salary in the $120’s range with OTE in the $170’s

We have an outstanding OPPORTUNITY for the highly energetic, motivated, results-oriented business development professionals to join our team. If you are in a position to take advantage of your past experience, proven track record of success with building relationships, identifying, and developing new business with government customers, large government prime contractors and large commercial clients, this is YOUR OPPORTUNITY/TIME TO MOVE FORWARD.

If this opportunity is of interest, please call John Rose (404) 217-7211 or email: john@neisnet.com

12May2022

Service Technician Integrated Security Solutions - New York Metro Area

Service Technician Integrated Security Solutions

New York Metro Area

Job Summary:

Our client engineers, designs, install and maintain information technology, telecommunications infrastructure and integrated security solutions for the US federal government and large corporations.

The Integrated Security Solutions division supports our National Security and Economic Interests by protecting our customer’s resources, employees, assets, both physical and intellectual. Our team has more than 30 years of experience designing, implementing and maintaining large, complex enterprise-wide security management systems. We take a holistic approach to our customer’s security needs by focusing on security system integration at multiple layers and deploying and then integrating the best technologies to meet the mission.

We maintain VAR relationships and technical certifications with industry leading providers including Lenel, AMag, Milestone, Exacq Vision, Qognify, AXIS and Bosch just to name a few.

We have earned an outstanding reputation with its customers for providing engineering expertise, rigorous project management and highly experienced technical staff.

We are looking for highly energetic, motivated, results-oriented business technical professionals to join our team. If you have a proven track record of successfully building relationships with business, government customers, large government prime contractors and large commercial clients we would like to talk with you!

Salary:

$90k to $95k+

If this opportunity is of interest, please call John Rose (404) 217-7211 or email: john@neisnet.com

12May2022

Alarm Technician - Northern NJ

Alarm Technician

Northern NJ

Summary:

Our Client is a well-respected regional alarm company located in northern NJ that has been serving customers for 32-years. Our ideal candidate will be responsible for troubleshooting, servicing & installing security and fire alarm systems in residential and commercial properties.

Duties and Responsibilities:

Responsibilities include, but are not limited to:

Troubleshooting residential and commercial burglar and fire alarm systems
Resolve system issues
Performing annual test and inspects
Identify risk and consult customers on effective solutions
Completing required work orders/paperwork
Working with office support team
Providing excellent customer service
Manage service truck inventory of parts
Availability to work OT as needed

Requirements:

Minimum of 5-10 years of experience – trouble shooting, servicing and repairing Residential & Commercial security and fire alarm systems
Familiar with hardwired and wireless systems
Experience with Ademco, Interlogix, 2Gig, Silent Night, Fire Lite, DSC, and Napco systems
Strong troubleshooting and critical thinking skills
Strong attention to detail
Network/IT experience a plus

Benefits:

Company provided take-home vehicle
Company provided phone and tablet
Targeted bonus structure
Paid vacation and holidays
Health insurance
Employee discount
Ongoing product training and development programs
Professional development assistance

Aggressive sign on bonus will be offered for a qualified technician.

If this opportunity is of interest, please call John Rose (404) 217-7211 or email: john@neisnet.com

12May2022

Regional Operations Manager - Northeast/Boston

Regional Operations Manager

Northeast/Boston

Summary

Regional Operations Manager (ROM) for the Northeast. ROM is responsible for all operations, sales, maintenance, installation of large enterprise security systems, and infrastructure for large national accounts and all customers in the Burlington, VT; Albany, NY; Boston, MA; Dover Plains, NY and New Haven, CT. The systems to be maintained are Access Control, CCTV, Video Management Software, Intercoms, Alarms, and other life safety systems.

Requirements:

10+ years previous experience in operations management in the large electronic Security systems.
Have a working knowledge of CCTV, Access Control, Intercoms, Intrusion detection and Network Infrastructure.
10+ years of managing multi location security branches/operations.
Managing supply chain, inventory, $25M+ P & L, and direct hands-on experience with large enterprise end-users. Hiring of account managers and technical staff.

Desirable Knowledge and Skills:

Implementation and Maintenance of Intercom Systems, Intrusion detection systems and access control and video surveillance systems.
Experience evaluating, designing, and implementing electronic security technologies

Salary:

Base salary in the $130’s range and OTE in the $200’s

If this opportunity is of interest, please call John Rose (404) 217-7211 or email: john@neisnet.com

12May2022

Director of Information Technology - Mid-Atlantic

Director of Information Technology

Mid-Atlantic

Duties and Responsibilities:

Plan, supervise, and schedule the day-to-day IT operations.
Hire, train, and develop a team of network and system professionals.
Manage identification of security vulnerabilities and develop remediation plans.
Monitor and report on metrics to meet and exceed contracted SLAs.
Maintain a patch management program of physical & virtual servers, hardware, and another network device.
Supervise adherence to Information Security Frameworks.
Serve as an escalation on-call contact on a 24×7 basis.
Prepare and issue quarterly performance reviews for all assigned personnel.

Qualifications and Skills:

Expert level network understanding of LAN/WAN technologies, including BFD for BGP to maximize network uptime and reconvergence.
Hands on experience with Cisco, Palo Alto & Avaya
Demonstrated Leadership of an IT organization operating 24×7 with uptime SLAs.
Implementation experience with information security frameworks
Experience in Avaya telecommunications systems and multi-carrier SIP communications network
Proficiency in Linux and Windows servers
Bachelor’s Degree in Information Technology, Computer Science, or related field
Minimum five years’ experience working in IT operations.
Minimum three years’ experience overseeing IT Teams and projects
Certifications and continuing education preferred.

Benefits and Salary:

Comprehensive Benefits: medical, dental and vision
401k
PTO
Full relocation assistance
Base salary in the $185k range with OTE in the $220’s

If this opportunity is of interest, please call John Rose (404) 217-7211 or email: john@neisnet.com

12May2022

Training and Implementation Specialist, Micro Key Solutions- Kissimmee, FL - open to a qualified remote candidate!

Training and Implementation Specialist

Micro Key Solutions
Kissimmee, FL – open to a qualified remote candidate!

Job Description:

This position is responsible for providing training and implementation of our suite of monitoring and monitoring dispatching solutions to our new or existing customers. This employee will ensure timely and effective customer service expectations are met and exceeded always. They will work toward and assist in the achievement of individual teams and departments.

Key Responsibilities:

Travel on-site to facilitate software application training to new or existing customers (approx 20%)
Facilitate remote training calls with new and existing customers
Create and facilitate project plans for new customers
Create training documentation group and individual training sessions
Create video training content for on-line university
Provide post-training session follow-up
Manage customer implementation milestones
Maintain updated calendar
Attend and participate in weekly team meetings
Maintain an average of 75% of work time on the phone with customers when in office
Work with support team members to resolve technical issues for customers
Communicate with MKS Team Leadership on complex technical issues for customers
Participate in special projects and perform other duties as required

Qualifications:

3 years of related experience required
High School Education, vocational training, and or on the job training. Bachelors degree preferred
Software application training experience
Software application course creation experience
Strong time management skills and ability to prioritize work
Attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues
Ability to plan and arrange activities
Excellent interpersonal communication skills
Ability to maintain confidential and sensitive information
Ability to manage conflict
Capacity to work effectively under pressure
Analytical thinking
Identify and recommend continuous improvement opportunities
Establish productive working relationships at multiple levels of the MKS and customer’s organization

Specific Knowledge and Skills:

Knowledge of Project Management
Knowledge of Data Conversion Process is a must.
Professional training experience
Familiar with Monitoring Station Operations a plus

Benefits:

We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Employment Type:

Full-time

For more information about Micro Key Solutions, visit: https://microkey.com/

If you would like to apply, please email your resume directly to Victoria Ferro at vferro@microkey.com

12May2022

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.