Position Summary:

FULL JOB DESCRIPTION HERE

Position Summary:

FULL JOB DESCRIPTION HERE

Position Summary:

Education:

• College Degree in Sales and Marketing or other related degree, or equivalent.

Experience:

• 3 to 5 years proven previous sales/sales supervisory experience.

Skills:

• Excellent interpersonal skills.
• Strong communication skills.
• Flexible Style (“do whatever it takes” approach).
• Aptitude for problem solving; ability to determine solutions for customers (consultative sales approach.
• Ability to travel, nights and weekends, to accommodate the Customer’s agenda.
• Strong analytical ability.
• Demonstrated managerial skills.

FULL JOB DESCRIPTION HERE

Position Summary:

Education:

• 4-year college degree in business administration, marketing, sales or other related field of discipline or equivalent experience

Experience:

• Minimum 5-7 years of sales and sales management experience
• At least 2 years of experience in leadership sales or marketing roles with proven successful track record in meeting sales objectives
• Assessing, coaching, and developing talent and managing multi-disciplinary organizations
• Establishing business direction and executing strategy development and implementation
• Leading a significant business unit of similar size; scoping, designing, and implementing business solutions to build/grow a market
• Influencing business decisions in a highly matrixed organization
• Exceeding predetermined revenue, share, and customer obsession objectives

FULL JOB DESCRIPTION HERE

Position Summary:

Education:

• High school diploma or equivalent.

Experience:

• Minimum of 2 years in a customer service role, or general business experience
• Professional experience using computer software
• Business to Business relations and support preferred

Skills:

• MS Word and Excel required.
• MS Outlook preferred
• MS Windows
• Creative problem-solver
• Business Acumen with basic accounting skills
• Ability to function within a team environment
• Goal-oriented
• Exceptional Written and verbal skills
• Demonstrated independent judgment skills
• Ability to handle multiple tasks
• Type 35 wpm
• Excellent customer service skills

FULL JOB DESCRIPTION HERE

Position Summary

Skills:

• Computer skills and advanced presentation skills with proficiency in Power Point. The position will require building presentations for clients using a Microsoft PowerPoint template.
• Must have good customer service skills and be able to apply tact, diplomacy, reason and logic.
• Must have strong communication skills to assist internal and external customers.
• Requires skills in interpersonal relations, judgment, and listening.

Abilities:

• Ability to meet and crush monthly, quarterly and annual quotas.
• Ability to read, analyze, and interpret multifamily publications, professional journals, technical procedures, or whitepapers.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Work Environment:

• The noise level in the work environment is usually moderate.
• Must have reliable transportation to travel on a daily basis to visit customers and ADT branches.

Minimum Qualifications, Certificates, Licenses, and Registrations:

• Bachelor’s degree or recognized equivalent experience with a concentration in management, marketing and sales and three years multifamily sales or security/home automation industry experience.
• National account sales experience is preferred.
• Must have valid driver’s license issued by the state in which they reside and proper automobile registration.
• Proof of insurance for personal automobile liability with limits no lower than the financial responsibility limits required by the state where the employee resides. Failure to maintain this insurance will result in corrective actions being taken, up to and including termination.

FULL JOB DESCRIPTION HERE

About Us

Specific duties for this Security Alarm Technician role include, but are not limited to:

• Install and repair fire and burglar alarm systems, both commercial and residential.
• Work in the field with the most efficient methods to solve service issues.
• Customer training as needed.
• Maintain acceptable and accurate inventory levels by conducting physical inventory counts.
• Verify and submit all documentation for inventoried items according to company policy.
• Install twisted pair, coax, power limited tray, stranded, solid conductor low voltage, single-mode fiber optical, and multi-mode fiber optical cables.
• Replace, service, and perform new wiring installs, UPS battery tests, and network cable runs.
• Dress and route cable into telecom closets, modular furniture, and other work area outlets.
• Firestopping various types of cable penetrations.
• Understand, adhere to, and promote the Environmental Health & Safety policies of AFL Telecoms.
• Interface with customer contacts on projects and work orders.
• Interface with the end-user and coordinate with vendors for each project.
• Hands-on field interaction with customers at the site level.
• The position is full-time and includes rotating 24/7 on-call duties

About Us

• Leading initiatives to ensure that overall goals and objectives are met. Goals range from cost/budget objectives to process and quality initiatives and efficiency improvements. Doing so requires analysis, reporting, clear/regular communication, regular performance measurement/display, planning/administration, and effective priority mgmt.
• Managing day-to-day Security and Network installations and projects, which requires direct engagement with Interface’s customers, their leadership, and their support teams. Must also build strong working relationships with and coordinate closely with various internal peer organizations including Engineering, Field Services, Account Management, and Service Delivery teams.
• Ensuring internal cost/quality and customer experience standards are met day-to-day. This requires someone that can keep a close eye on several different performance indicators in parallel, that can manage multiple tasks simultaneously, that can juggle priorities, and that can delegate and follow-up effectively.
• Regularly reviewing KPIs to determine Test and Turn-up’s overall cost/quality performance levels required to understand functional strengths/weaknesses and ultimately to identify and drive process/training/performance improvement initiatives aimed at further improving overall performance.
• Actively participate in leadership meetings. Responsible for contributing to leadership meetings and in preparing analysis/summaries/reports/presentation materials that will be included in various customer meetings and leadership presentations.
• Enthusiastically direct and lead a diverse team of agents, contractors, and external service providers; ensuring appropriate staffing levels, objectives, support, and career development plans are in place. Train, coach, motivate and mentor as required. Interview, hire, train, develop, and promote high-performing individuals. Conduct annual performance reviews for direct reports.
• Directly engaging with enterprise clients, which includes regularly leading meetings, discussion forums, conference calls, participating in the analysis and process projects, supporting escalations, and occasionally traveling to the customer’s location to participate in meetings.
• Leading a third-party Test and Turn-up team, which includes coordinating training cycles, organizing documentation, measuring performance, regularly participating in project and escalation cycles as needed.

Qualifications:

About Us

• Testing and validation processes are a vital part of the implementation process. You will ensure that the proposed design components are interoperable, that the product can be built, and that all functional requirements are met. You will assist cross-functional teams with the design, testing, and deployment of all security solutions to achieve on-time project completion. A key element of success is to confirm that all parts, cabling, and miscellaneous components required for the successful completion of the installation are included in the final Bill of Materials.
• Installation Guides are critical in avoiding common pitfalls and errors that can occur during an installation. Part of your responsibility as an Implementation Engineer will be to write Security Installation Guides with the goal of being easy to read and understand by someone who may not be an expert or have limited knowledge of the security field. You will also review new Security Installation Guides to identify areas that may need to be expanded upon or removed if irrelevant.
• Proof of Concept installations provide valuable feedback to the PMO, COE, and Product Teams within our organization. You will analyze the POC installation process to identify problem areas, report these issues back to the proper team, and collaborate with that team with resolutions to modify the installation process with the goal of saving time on site.
• The Playbook is a reference document for our internal delivery teams that contains all of the workflows, contact information, standard operating procedures, and other information necessary to complete tasks with consistency and accuracy. You will be responsible for gathering, organizing, and compiling information from the implementation process into the System Playbooks and guides.
• Interface is an innovative company that meets emerging market needs and customer requirements by employing modern technology and hardware to meet those demands. You will learn and be trained on all new service platforms, and equipment, and you will train our team on how to install/use the new services through documentation and multiple methods of training (1-1, in-person, virtual, etc.).
• Process and product support are key to ensuring successful installations and there are occasions when a team member is not familiar with or does not understand, a particular product or process. If inter-team support and escalation do not resolve the issue, you will assist in the resolution through phone or email submissions. You will also update the company SharePoint site with “tech tips,” technical bulletins, and other brief technical submissions.
• Other duties as assigned.

Qualifications:

About Us

Specific duties for this Security Alarm Technician role include, but are not limited to:

• Install and repair fire and burglar alarm systems, both commercial and residential.
• Work in the field with the most efficient methods to solve service issues.
• Customer training as needed.
• Maintain acceptable and accurate inventory levels by conducting physical inventory counts.
• Verify and submit all documentation for inventoried items according to company policy.
• Install twisted pair, coax, power limited tray, stranded, solid conductor low voltage, single-mode fiber optical, and multi-mode fiber optical cables.
• Replace, service, and perform new wiring installs, UPS battery tests, and network cable runs.
• Dress and route cable into telecom closets, modular furniture, and other work area outlets.
• Firestopping various types of cable penetrations.
• Understand, adhere to, and promote the Environmental, Health & Safety policies of AFL Telecoms.
• Interface with customer contacts on projects and work orders.
• Interface with the end-user and coordinate with vendors for each project.
• Hands-on field interaction with customers at the site level.
• The position is full-time and includes rotating 24/7 on-call duties.

Qualifications:

About Us

• Daily hands-on field interaction with commercial customers at the site level and some smaller customer care levels.
• Effectively read commercial blueprints and diagrams.  
• Work directly in the field, using the most efficient methods to solve service issues.  
• Properly request off-site service equipment needs through Dispatch.  
• Provide customer training as needed. 
• Troubleshoot service issues remotely and on site as needed.   
• Maintain acceptable and accurate inventory levels by conducting physical inventory counts.  
• Maintain, verify, and submit all documentation for inventoried items per the company policy.  
• Maintain a company vehicle for cleanliness and safe operation at all times.  
• Maintain proper documentation and forethought with scheduling and necessary inventory to complete upcoming services.  
• Keep detailed records and communicate effectively with internal and external customers.   

About Us

• Unbox, configure, test, and pack mobile routers, Wi-Fi access points, VoIP equipment and other network equipment
• Record, track, and provide follow-up on equipment fulfillment
• Field requests for status of service and installation part fulfillment requests

About Us

• Support sales organization in the design of fire alarm systems, voice evacuation systems and mass notification systems Designs range from simple fire sprinkler monitoring systems to mass notification systems that include multiple network panels on corporate or college campuses.
• Meet and discuss requirements and options with the prospect as well as internal stakeholders.
• Demonstrate an understanding of their business and their technology requirements.
• Review formal bid specifications.
• Assist with value engineering to provide good/better/best alternatives.
• Leverage expertise to act as consultant for prospect, evaluating products and processes and recommending improvements to enhance their fire alarm system/voice evac system.
• Outline any required supportive infrastructure to support the solution including networking, cabling, conduit, terminations, head end and distributive equipment.
• Draw from experience and knowledge to determine if existing customer fire alarm system can be used as part of the new fire alarm system.
• Work with sales and operational teams to define and assure understanding with job scope.
• Provide an assessment of any known technical risks with the proposed fire alarm system.
• Ensure that all project specifications are documented in the proposed fire alarm system including any compliance requirements associated with the system. Designs should be based on national standard and industry best practice.
• Provide estimated parts lists to be used for budgetary proposals.
• Develop detailed parts lists for final proposals.
• Prepare any necessary documents that maybe required including drawings when needed for permits.
• Assist Operational teams in estimating workload.
• Provide technical guidance and support, including customer training when required.
• Assist Product team in providing engineering evaluation of new products and solutions being considered.

Qualifications:

About Us

• Propose and design intrusion, access control and CCTV system.
• Propose and design fire alarm systems to meet UBC, UFC, and NFPA requirements.
• Prepare bid pricing using Greater Alarm pricing models and pricing quotes direct from vendors.
• Create and maintain relationships with contractors, builders and developers.
• Conduct sales presentation to potential customers.
• Make contact with prominent members of the business community, property management, real estate development and fire department personnel.
• Coordinate with Greater Alarm engineering department and technical sales staff to compile working drawings and file information.
• Attend job-site meetings as necessary.
• Provide leadership to the branch and company by analyzing the business operations of customers, to better understand the constructed business, profitability and overall health of the account.
• Provide input to the General Manager for success or failure of current marketing tactics and promotions.
• Provide information on competitors’ strategy, specific products, and anticipated course of action.
• Meets and/or exceeds annual booking dollar and RMR quota guidelines for the position with approval of the General Manager.
• Performs other related duties as required or directed by General Manager.

Education, Skills, and Experience:

• Bachelors degree or 3 years experience in the security and fire alarm industry in a sales or marketing position.

Previous Experience – A minimum of 3 – 5 years experience in an installation and service related business, or 3 – 5 years experience in a customer service role.

Special Skills and/or Desirable Qualifications – Construction and/or Alarm industry experience desirable. Excellent communication skills, control oriented, high degree of integrity, self-motivated team player, goal and results oriented.

Language Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.  Ability to write reports, marketing plans, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Skills – Ability to work with mathematical concepts such as probability, statistical inference and sophisticated accounting principles. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations and to develop and interpret related graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, attrition, proportions and percentages.

Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instruction in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills – Working knowledge of Windows 95, 98, NT, XP, 2000, Microsoft Office, including Word, Excel, Access, and Outlook. Ability to type 55 wpm.

Certificates, Licenses, Registrations – Must have a current Mississippi Drivers License and a favorable DMV Report must be maintained at all times.

Physical Demands – While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, equipment or controls and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision and abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  The noise level in the work environment is usually moderate.  Regular attendance is required.

Job Description:

We are a leading alarm monitoring and dispatching center. Our representatives are responsible for monitoring alarm systems to detect emergencies, such as fires and illegal entry into establishments.

The ideal candidate must be reliable, have excellent communication, Supervisory and/or Management experience, and the ability to remain calm and composed, especially in emergency situations. Experience with Alarm Dispatching is preferred. We are an essential business, open 24-7.

Duties:

• Assisting Administration team with management of representatives in Central Station
• Supervision, training, and scheduling representatives
• Answering a multi-line phone system for a 24-7 alarm monitoring center.
• Multi-tasking, taking appropriate action as needed in different situations.
• Work in a team-environment.
• Receiving incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
• Relaying information and messages to and from emergency sites to law enforcement agencies, and to all other individuals or groups requiring notification.
• Recording details of calls, dispatches, and messages.
• Other duties as assigned

Preferred Competencies:

• High level of professionalism & Management experience
• Commitment to customer satisfaction and an ability to make quick and accurate decisions
• Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Willingness to learn and grow with the company

Benefits and Perks:

• Paid Training.
• Full-time employees get health insurance, earned time accrual, life/disability insurance, dental insurance, Employee Assistance Program and the option of contributing to a simple IRA. Referral bonus and performance incentives available.
• Weekly pay
• Paid breaks and lunches
• Room for growth

Job Description:

This position is responsible for providing training and implementation of our suite of monitoring and monitoring dispatching solutions to our new or existing customers. This employee will ensure timely and effective customer service expectations are met and exceeded always. They will work toward and assist in the achievement of individual teams and departments.

Key Responsibilities:

• Travel on-site to facilitate software application training to new or existing customers (approx 20%)
• Facilitate remote training calls with new and existing customers
• Create and facilitate project plans for new customers
• Create training documentation group and individual training sessions
• Create video training content for on-line university
• Provide post-training session follow-up
• Manage customer implementation milestones
• Maintain updated calendar
• Attend and participate in weekly team meetings
• Maintain an average of 75% of work time on the phone with customers when in office
• Work with support team members to resolve technical issues for customers
• Communicate with MKS Team Leadership on complex technical issues for customers
• Participate in special projects and perform other duties as required

Qualifications:

• 3 years of related experience required
• High School Education, vocational training, and or on the job training. Bachelors degree preferred
• Software application training experience
• Software application course creation experience
• Strong time management skills and ability to prioritize work
• Attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Ability to maintain confidential and sensitive information
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels of the MKS and customer’s organization

Specific Knowledge and Skills:

• Knowledge of Project Management
• Knowledge of Data Conversion Process is a must.
• Professional training experience
• Familiar with Monitoring Station Operations a plus

Benefits:

We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.