Senior Account Manager - Greater NYC/NJ

Senior Account Manager

Greater NYC/NJ

Engineers, designs, install and maintain information technology, telecommunications infrastructure and integrated security solutions for large corporations.

The Integrated Security Solutions division supports our National Security and Economic Interests by protecting our customer’s resources, employees, assets, both physical and intellectual. Our team has more than 30 years of experience designing, implementing and maintaining large, complex enterprise-wide security management systems. We take a holistic approach to our customer’s security needs by focusing on security system integration at multiple layers and deploying and then integrating the best technologies to meet the mission.

We maintain VAR relationships and technical certifications with industry leading providers including Lenel, AMag, Milestone, Exacq Vision, Qognify, AXIS and Bosch just to name a few.

AllCom has earned an outstanding reputation with its customers for providing engineering expertise, rigorous project management and highly experienced technical staff.

As a member of the Business development team, your role will be to position AllCom products, services and solutions with new opportunities as well as maintaining existing clients and contractor relationships. You will be responsible for maintaining a close relationship with our current customers/contracts to ensure customer satisfaction, systems upgrades and any additional opportunities/projects that may come up within the account.

Knowledge and Skills:

Minimum 5 years’ experience in electronic security business development or direct sales of information technology infrastructure solutions to enterprise-level commercial
Formal training and experience in Enterprise sales, Federal business development, solution selling and/or strategic account management
Experience providing products and services to large commercial end-users, directly or as a subcontractor, and a functional understanding of the acquisition, proposal development and contracting processes related thereto.
Proven ability to build and manage multimillion dollar customer relationships
High energy, results-oriented, strategic, and aggressive attitude toward business development and sales
Strong communication, presentation, negotiation, and sales skills at all levels of an organization
Must possess professional work ethic, self-motivated, self-managed and goal oriented.
Professional appearance and demeanor required.
Must be able to pass pre-employment testing (drug and background)
Up to 20% overnight travel will be required

Benefits and Salary:

Base salary in the $120’s range with OTE in the $170’s

We have an outstanding OPPORTUNITY for the highly energetic, motivated, results-oriented business development professionals to join our team. If you are in a position to take advantage of your past experience, proven track record of success with building relationships, identifying, and developing new business with government customers, large government prime contractors and large commercial clients, this is YOUR OPPORTUNITY/TIME TO MOVE FORWARD.

If this opportunity is of interest, please call John Rose (404) 217-7211 or email: john@neisnet.com

29Nov2021

Service Technician Integrated Security Solutions - New York Metro Area

Service Technician Integrated Security Solutions

New York Metro Area

Job Summary:

Our client engineers, designs, install and maintain information technology, telecommunications infrastructure and integrated security solutions for the US federal government and large corporations.

The Integrated Security Solutions division supports our National Security and Economic Interests by protecting our customer’s resources, employees, assets, both physical and intellectual. Our team has more than 30 years of experience designing, implementing and maintaining large, complex enterprise-wide security management systems. We take a holistic approach to our customer’s security needs by focusing on security system integration at multiple layers and deploying and then integrating the best technologies to meet the mission.

We maintain VAR relationships and technical certifications with industry leading providers including Lenel, AMag, Milestone, Exacq Vision, Qognify, AXIS and Bosch just to name a few.

We have earned an outstanding reputation with its customers for providing engineering expertise, rigorous project management and highly experienced technical staff.

We are looking for highly energetic, motivated, results-oriented business technical professionals to join our team. If you have a proven track record of successfully building relationships with business, government customers, large government prime contractors and large commercial clients we would like to talk with you!

Salary:

$90k to $95k+

If this opportunity is of interest, please call John Rose (404) 217-7211 or email: john@neisnet.com

29Nov2021

Alarm Technician - Northern NJ

Alarm Technician

Northern NJ

Summary:

Our Client is a well-respected regional alarm company located in northern NJ that has been serving customers for 32-years. Our ideal candidate will be responsible for troubleshooting, servicing & installing security and fire alarm systems in residential and commercial properties.

Duties and Responsibilities:

Responsibilities include, but are not limited to:

Troubleshooting residential and commercial burglar and fire alarm systems
Resolve system issues
Performing annual test and inspects
Identify risk and consult customers on effective solutions
Completing required work orders/paperwork
Working with office support team
Providing excellent customer service
Manage service truck inventory of parts
Availability to work OT as needed

Requirements:

Minimum of 5-10 years of experience – trouble shooting, servicing and repairing Residential & Commercial security and fire alarm systems
Familiar with hardwired and wireless systems
Experience with Ademco, Interlogix, 2Gig, Silent Night, Fire Lite, DSC, and Napco systems
Strong troubleshooting and critical thinking skills
Strong attention to detail
Network/IT experience a plus

Benefits:

Company provided take-home vehicle
Company provided phone and tablet
Targeted bonus structure
Paid vacation and holidays
Health insurance
Employee discount
Ongoing product training and development programs
Professional development assistance

Aggressive sign on bonus will be offered for a qualified technician.

If this opportunity is of interest, please call John Rose (404) 217-7211 or email: john@neisnet.com

29Nov2021

Regional Operations Manager - Northeast/Boston

Regional Operations Manager

Northeast/Boston

Summary

Regional Operations Manager (ROM) for the Northeast. ROM is responsible for all operations, sales, maintenance, installation of large enterprise security systems, and infrastructure for large national accounts and all customers in the Burlington, VT; Albany, NY; Boston, MA; Dover Plains, NY and New Haven, CT. The systems to be maintained are Access Control, CCTV, Video Management Software, Intercoms, Alarms, and other life safety systems.

Requirements:

10+ years previous experience in operations management in the large electronic Security systems.
Have a working knowledge of CCTV, Access Control, Intercoms, Intrusion detection and Network Infrastructure.
10+ years of managing multi location security branches/operations.
Managing supply chain, inventory, $25M+ P & L, and direct hands-on experience with large enterprise end-users. Hiring of account managers and technical staff.

Desirable Knowledge and Skills:

Implementation and Maintenance of Intercom Systems, Intrusion detection systems and access control and video surveillance systems.
Experience evaluating, designing, and implementing electronic security technologies

Salary:

Base salary in the $130’s range and OTE in the $200’s

If this opportunity is of interest, please call John Rose (404) 217-7211 or email: john@neisnet.com

29Nov2021

Director of Information Technology - Mid-Atlantic

Director of Information Technology

Mid-Atlantic

Duties and Responsibilities:

Plan, supervise, and schedule the day-to-day IT operations.
Hire, train, and develop a team of network and system professionals.
Manage identification of security vulnerabilities and develop remediation plans.
Monitor and report on metrics to meet and exceed contracted SLAs.
Maintain a patch management program of physical & virtual servers, hardware, and another network device.
Supervise adherence to Information Security Frameworks.
Serve as an escalation on-call contact on a 24×7 basis.
Prepare and issue quarterly performance reviews for all assigned personnel.

Qualifications and Skills:

Expert level network understanding of LAN/WAN technologies, including BFD for BGP to maximize network uptime and reconvergence.
Hands on experience with Cisco, Palo Alto & Avaya
Demonstrated Leadership of an IT organization operating 24×7 with uptime SLAs.
Implementation experience with information security frameworks
Experience in Avaya telecommunications systems and multi-carrier SIP communications network
Proficiency in Linux and Windows servers
Bachelor’s Degree in Information Technology, Computer Science, or related field
Minimum five years’ experience working in IT operations.
Minimum three years’ experience overseeing IT Teams and projects
Certifications and continuing education preferred.

Benefits and Salary:

Comprehensive Benefits: medical, dental and vision
401k
PTO
Full relocation assistance
Base salary in the $185k range with OTE in the $220’s

If this opportunity is of interest, please call John Rose (404) 217-7211 or email: john@neisnet.com

29Nov2021

Matrix Sales Manager, ADT - Colorado Springs, CO

Matrix Sales Manager

ADT
Colorado Springs, CO

Position Summary:

The Full Matrix Manager is a hybrid position that oversees Residential Sales and Small Business Sales Representatives. Working at ADT means working as part of a team; you’ll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure.

Duties and Responsibilities:

Manage a staff of Sales Representatives responsible for selling products within assigned territory where territories may overlap between Residential and Small Business (Matrix) groups, maintaining assigned sales quota and following established guidelines.
Recruit, train, and coach new sales representatives.
Implement and administer sales programs in Matrix markets to maximize opportunities.
Ensure adherence to current ADT policies, procedures, products, programs, pricing, techniques, technologies, and services through communication and regular sales meetings.
Develop sales representatives for advancement and success by appraising and communicating performance and job expectations.

Education/Certification:

College Degree in Sales and Marketing or other related degree, or equivalent.

Experience:

3 to 5 years proven previous sales/sales supervisory experience.

Skills:

Excellent interpersonal skills.
Strong communication skills.
Flexible Style (“do whatever it takes” approach).
Aptitude for problem solving; ability to determine solutions for customers (consultative sales approach.
Ability to travel, nights and weekends, to accommodate the Customer’s agenda.
Strong analytical ability.
Demonstrated managerial skills.

FULL JOB DESCRIPTION HERE

APPLY HERE

9Nov2021

Residential Sales Manager, ADT - Carrollton, TX

Residential Sales Manager

ADT
Carrollton, TX

Position Summary:

ADT is currently seeking a bright and assertive Residential Sales Manager in your area. Working at ADT means working as part of a team; you’ll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure.

An ADT Residential Sales Manager is the leader of residential sales functions within a market/district. The Sales Manager builds effective programs to train sales team on in-home sales techniques.

Duties and Responsibilities:

Manage the sales teams within a defined territory/region(s). Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable installation dollars.
Be proficient in the awareness of connected home type product and services. Ability to grasp and explain Residential Integrated Products & Services.
Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
Mentor, develop, motivate and coach Sales Representatives. Develop team for success by regularly communicating results and job expectations. Develop performance metrics for sales teams and monitor results.
Provide performance feedback and recommendations to improve effectiveness. Conduct annual performance reviews/appraisals.
Participate in recruiting activities to select and hire new Sales Representatives, as required.
Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
Regularly participate in ride-alongs and monitor progress of new and existing representatives.
Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

Bachelor’s degree or equivalent

Experience:

Minimum of 5 years sales experience, including 3 years of residential sales experience.
Has a proven successful track record in consumer/residential sales or related industries working with large accounts.
Successfully developed a professional business team.
Is a passionate leader with a strong presence and recognition within a local community.
Demonstrated success in handling high dollar sales transactions and large bids.
Effectively educated consumers on products and services and success in consultative selling.
May be required to drive to work locations in the assigned territory, requiring 50-60% local travel.
Valid driving license with clean driving record is required.

FULL JOB DESCRIPTION HERE

APPLY HERE

9Nov2021

IT Business Specialist, ADT - Aurora, CO

IT Business Specialist

ADT
Aurora, CO

Position Summary:

Conduct general IT business process analyses, needs assessments, and preliminary cost/benefits analyses in order to align information technology solutions with business delivery initiatives.

Duties and Responsibilities:

Apply high-level understanding of the organization’s business systems and industry requirements.
Serve as a liaison between the business and IT to create and document solution designs, focusing on process analysis and re-engineering with an understanding of technical problems and solutions related to current and future business environments.
Ensure compliance with standardized CMC data structures.
Development and management of initiatives that bring existing data into compliance with data standards.
Develop and maintain process for integration of monitoring from diverse platforms to ADT platform. Interface with acquisition teams and insure integrity of data being integrated to the ADT platform.
Participation in the development of CMC operating procedures provides expertise in utilization of data structures to achieve operational objectives.
Support CMC standards group, interface with those who communicate data standards to internal customers
Responsible for data reconciliations between
- Monitoring & billing platforms
- Monitoring and third-party services
Responsible for extracting and analyzing monitoring, service and billing data from the Data Warehouse and MMB as requested by the business.
Performs other duties as assigned.

Requirements:

Education: Four (4) year degree or equivalent experience

Experience: 5 – 7 yrs

Skills:

Demonstrates advanced knowledge of principles, concepts, and theories in own discipline, and has extensive knowledge of principles and concepts in other functions.
Intermediate MS Office Suite including skills for queries, crosstab queries, pivot tables, pivot charts.
Intermediate SQL
Intermediate analytical skills
Intermediate knowledge of MAStermind Business and/or MAStermind Monitoring
Contributes to the strategic direction of the function.
Advises senior management on issues as they pertain to larger organizational issues/business initiatives.

Preferred Requirements:

Advanced professional knowledge of Monitoring Operations and data structures.
Advanced technical knowledge of MAStermind Business
Advanced technical knowledge of Microsoft Office Products.

FULL JOB DESCRIPTION HERE

APPLY HERE

3Nov2021

Matrix Sales Manager, ADT - West Valley City, UT

Matrix Sales Manager

ADT
West Valley City, UT

Position Summary:

The Full Matrix Manager is a hybrid position that oversees Residential Sales and Small Business Sales Representatives. Working at ADT means working as part of a team; you’ll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure.

Duties and Responsibilities:

Manage a staff of Sales Representatives responsible for selling products within assigned territory where territories may overlap between Residential and Small Business (Matrix) groups, maintaining assigned sales quota and following established guidelines.
Recruit, train, and coach new sales representatives.
Implement and administer sales programs in Matrix markets to maximize opportunities.
Ensure adherence to current ADT policies, procedures, products, programs, pricing, techniques, technologies, and services through communication and regular sales meetings.
Develop sales representatives for advancement and success by appraising and communicating performance and job expectations.

Education/Certification:

College Degree in Sales and Marketing or other related degree, or equivalent.

Experience:

3 to 5 years proven previous sales/sales supervisory experience.

Skills:

Excellent interpersonal skills.
Strong communication skills.
Flexible Style (“do whatever it takes” approach).
Aptitude for problem solving; ability to determine solutions for customers (consultative sales approach.
Ability to travel, nights and weekends, to accommodate the Customer’s agenda.
Strong analytical ability.
Demonstrated managerial skills.

FULL JOB DESCRIPTION HERE

APPLY HERE

22Oct2021

Residential Sales Manager, ADT - San Antonio, TX

Residential Sales Manager

ADT
San Antonio, TX

Position Summary:

ADT is currently seeking a bright and assertive Residential Sales Manager in your area. Working at ADT means working as part of a team; you’ll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure.

An ADT Residential Sales Manager is the leader of residential sales functions within a market/district. The Sales Manager builds effective programs to train sales team on in-home sales techniques.

Duties and Responsibilities:

Manage the sales teams within a defined territory/region(s). Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable installation dollars.
Be proficient in the awareness of connected home type product and services. Ability to grasp and explain Residential Integrated Products & Services.
Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
Mentor, develop, motivate and coach Sales Representatives. Develop team for success by regularly communicating results and job expectations. Develop performance metrics for sales teams and monitor results.
Provide performance feedback and recommendations to improve effectiveness. Conduct annual performance reviews/appraisals.
Participate in recruiting activities to select and hire new Sales Representatives, as required.
Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
Regularly participate in ride-alongs and monitor progress of new and existing representatives.
Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

Bachelor’s degree or equivalent

Experience:

Minimum of 5 years sales experience, including 3 years of residential sales experience.
Has a proven successful track record in consumer/residential sales or related industries working with large accounts.
Successfully developed a professional business team.
Is a passionate leader with a strong presence and recognition within a local community.
Demonstrated success in handling high dollar sales transactions and large bids.
Effectively educated consumers on products and services and success in consultative selling.
May be required to drive to work locations in the assigned territory, requiring 50-60% local travel.
Valid driving license with clean driving record is required.

FULL JOB DESCRIPTION HERE

APPLY HERE

22Oct2021

Bilingual Monitoring Customer Care, ADT - 17 Locations

Bilingual Monitoring Customer Care

ADT
17 Locations – Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas, Virginia, and Wyoming.

Major Responsibilities:

We have an exceptional career opportunity for a Bilingual Customer Service and Monitoring Representative in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas, Virginia, and Wyoming.
A Bilingual Customer Service and Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. As our customers’ first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them.

A day in the life of a Bilingual Customer Service and Monitoring Agent can look like:

Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
Paying attention to detail while documenting alarm handling procedures within the alarm screens.
Completing alarm processing in accordance with departmental procedures.
Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.
Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues.
Providing technical support and troubleshooting devices across ADT systems.
Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

Paid virtual training – some in-person attendance may be required based on business needs.
VDI training requirements:
- Designated place to work from home
- High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
- At least 25mbps to of internet to download and 15mbps to upload
Full benefits on the 1st of the month after 31 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time (We all need to recharge)
Tuition reimbursement, employee referral bonuses
Potential opportunities to work from home based on business needs
A culture of coaching, development and career growth opportunities

Qualifications – External

Fluency in written and oral forms of both English and Spanish in a professional capacity is required
High school diploma or equivalent required
Minimum of one (1) year of customer service experience required
Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Ability to be licensed in multiple states

FULL JOB DESCRIPTION HERE

APPLY HERE

21Oct2021

Head of Marketing, Actuate - New York City, NY

Head of Marketing

Actuate
New York City, NY

Description

At Actuate, we make the world safer by turning any camera into a smart camera.

We help organizations manage the transition from traditional burglar alarms and human guards to smart AI-powered security.

Our software-only AI analyzes data from existing security cameras in real-time to detect threats such as weapons, intruders, crowds, and where people travel in any environment. The system acts as an end-to-end security camera management system that enables onboarding and management of cameras as well as instant alerts and analytics that allow organizations to pinpoint problems without collecting any personally identifiable information.

We’re looking for a Head of Marketing to design and drive distribution of our content, industry awareness of Actuate, and generate leads for sales. This is an end-to-end growth ownership role: You’ll be responsible for proposing improvements to our current events, marketing, sales, and product pipelines to drive awareness; designing and running experiments to validate the proposals’ RoI; then implementing full-scale growth initiatives once they’ve been validated.

Reaching our customer base of security professionals requires creative thinking as security teams are always excited to hear new ideas and content, but they don’t seek it out. This means that traditional SaaS-style growth strategies like social, display, and paid ads don’t work well. As such, the idea candidate will have experience selling into traditional industries and enjoy thinking outside the box in how they implement all marketing initiatives.

We’re a post-Series A startup backed by top NYC- and SF-based investors, and we’re growing fast. If you want to help build a company from the ground up and make the world a safer place–without invading privacy–we’d love to hear from you.

Requirements:

6+ years experience in Growth Marketing, Product Marketing, Marketing Strategy, or similar
Experience building and managing teams and organizations
Strong interest in AI and startups
US Citizen or Green Card holder located in the NYC area

Experience with the following is a plus:

Marketing to traditional industries such as industrials
Exposure to AI and/or Physical Security

Location: New York City

FULL JOB DESCRIPTION HERE

APPLY HERE

22Oct2021

Service Dispatcher, Seacoast Security - Rockport, ME

Service Dispatcher

Seacoast Security
Rockport, ME

Duties and Responsibilities:

Receive and Process Customer account changes related to panel programming.
Answers incoming calls.
Stay logged into the service phone queue at all times, unless on break or at lunch.
Routinely check voicemails and emails.
Receive and process service requests over the phone, create and schedule ticket.
Be able to speak clearly and note accounts accurately in both Sedona and Manitou.
If needed will make every effort to contact customers for additional information required.
Basic troubleshooting of multiple systems. Knowledge, Skills and Abilities
Becomes familiar with telephone functions including voicemail, transferring calls when necessary.
Becomes familiar with basic download equipment.
Ability to maintain a professional attitude at all times.
Must be able to multi task.
Must be able to maintain accordance with the Seacoast attendance policy.
Other duties as assigned.
Become familiar with UL requirements and all local ordinances pertaining to alarm monitoring.
Must become proficient with customer lookup information, customer history, customer notes, schedules and linked accounts.

FULL JOB DESCRIPTION HERE

APPLY HERE

22Oct2021

Central Station Dispatcher, Seacoast Security - Rockport, ME

Central Station Dispatcher

Seacoast Security
Rockport, ME

Description:

Seacoast Security is seeking a compassionate and dedicated individual to join our team in our Central Station. Full-time position as an alarm Dispatcher who monitors home and business alarm systems. Shifts are two 8 hour shifts and two 12 hour shifts. The openings are for second and third shift. Must be able to multi-task in a fast-paced environment. Computer proficiency is required. Weekends and some holidays is a must. Competitive wages and excellent benefit package.

FULL JOB DESCRIPTION HERE

APPLY HERE

22Oct2021

Central Station Manager, Seacoast Security - Rockport, ME

Central Station Manager

Seacoast Security
Rockport, ME

Description:

We are looking for a skilled Call Center Manager in our Central Station who will lead our representatives to better performance and improve service quality. The Call Center Manager will assist in establishing objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and daily processes in an effort to better support our customers. The ideal candidate should have previous managerial skills, exceptional communication, interpersonal, be detail oriented and excellent customer service skills, possess a knowledge of alarm products and services as well as comprehensive knowledge of company policies and offerings.

FULL JOB DESCRIPTION HERE

APPLY HERE

22Oct2021

Alarm Dispatch Operator, General Monitoring Service, Inc. - Huntington Beach, CA

Alarm Dispatch Operator

General Monitoring Service, Inc.
Huntington Beach, CA

Full-time
Full Benefits Package

Purpose

The purpose of the Alarm Dispatch Operator is to promptly respond to emergency alarms, take incoming emergency and non-emergency calls, and update account records with care, precision, and professionalism.

General Description

Our team is currently seeking dynamic full-time team players for our Central Station Team! This position is perfect for any one that seeks a full time position. We have a 24/7 schedule and currently have openings on Day and Grave shifts. If you have experience in the Security Industry, WE WANT TO SPEAK TO YOU!!

Basic Requirements

● Must have excellent customer service
● Must be able to learn quickly
● Ability to multi-task efficiently
● Must be detail oriented
● Ability to follow instruction as given
● Must be flexible to work assigned shift (as company needs) after training
● Must be able to work weekends, holidays, and overtime
● Have basic computer skills
● Ability to type 30 WPM (Typing test required at interview)

Other Important Details

● Paid Training
● Training program is 4 weeks
● Excellent opportunities to excel within the company
● Must be able to pass a criminal background investigation
● Upon hire you will be required to obtain and maintain an active Alarm Company Employee License
● This is a call center position that is very fast pace. Call center and/or Central station experience a plus but not required

After successful completion of introductory period

● Paid Holidays
● Paid Bereavement
● Sick days
● Full Benefits package [health, dental, life insurance, and more]
● Access to hundreds of company discounts

Code of Conduct & Ethics

General Monitoring Services takes pride in maintaining a professional presence at all times. Each employee has an obligation to observe and follow the Company’s policies and to maintain proper standards of conduct at all times. Due to the nature of our business, you are privy to confidential information that must be kept private at all times.

FULL JOB DESCRIPTION HERE

APPLY HERE

30Aug2021

Dealer Support Operator, General Monitoring Service, Inc. - Huntington Beach, CA

Dealer Support Operator

General Monitoring Service, Inc.
Huntington Beach, CA

Full-time
Full Benefits Package

Purpose

To input, update, and maintain customer information

General Description

Our team is currently seeking dynamic full-time team players for our Central Station Team! This position is perfect for any one that seeks a full time position. We have a 24/7 schedule and currently have openings on Day and Grave shifts. If you have experience in the Security Industry, WE WANT TO SPEAK TO YOU!!

Essential Duties and Responsibilities

To perform this job successfully, the Dealer Support Representative may be expected to perform some or all of the duties listed, and other duties as assigned.

Skills

Self-motivated and a professional attitude
Excellent communication and listening skills

Excellent teambuilding, customer service, and interpersonal skills

Must possess good decision-making skills, be very organized and detail oriented

Must be proficient with a personal computer, keyboard, and telephone

Must type a minimum of 45 words per minute

Must be able to meet minimum productivity standards set that apply to a Level (I) operator

Must meet minimum quality standards set for them (90% or better average on Q/A)

Minimum Requirements

Must be 18 years or older and able to pass a criminal background check and screening in order to obtain an ACE Alarm Agent License
Must have a high school diploma or equivalent
Must be able to type 45 wpm, multi-task, possess good phone and people skills Must have basic computer skills
Able to work well in a fast-paced environment
Must possess the ability to deal with a heavy volume of work on a daily basis · Attention to detail is a must
Must be available for overtime on a daily basis
Applicant must maintain attendance within the company guidelines Applicant must be able to work overtime, weekends and holidays
Possess multi-tasking abilities attendance policy
Follow directions and retain information
Required to be within the guidelines of the attendance policy
Required to be within the guidelines of the dress code policy

Abilities

Ability to work overtime as requested by management
Must back up Central Station when needed
Ability to be flexible with time and scheduling
Ability to use discretion and problem analysis
Ability to work effectively with others
Ability to work as part of a dynamic team and be flexible
Ability and willingness to make key contributions to the growth of the business
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to effectively present information to top management
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to adapt to changes in the work environment, delays, or unexpected events; manage competing demands; change approach or method to best fit the situation
Ability to concentrate on a task over a period of time without being distracted

Ability to maintain composure and avoid aggressive behavior, even in very difficult situations

Code of Conduct & Ethics

General Monitoring Services takes pride in maintaining a professional presence at all times. Each employee has an obligation to observe and follow the Company’s policies and to maintain proper standards of conduct at all times. Due to the nature of our business, you are privy to confidential information that must be kept private at all times.

FULL JOB DESCRIPTION HERE

APPLY HERE

30Aug2021

Installation & Field Service Technician, EyeQ Monitoring - Marietta, Georgia

Description

EyeQ Monitoring is the fastest growing provider of remote video surveillance and RFID technology services in the US. From our Command Center in Marietta, GA we outsource eyeballs and ears for commercial clients to cost-effectively drive value in security, loss prevention, risk mitigation and business intelligence. We are a team of security and technology enthusiasts that are focused on building a global business that provides meaningful solutions for our partners as well as long-term career opportunities for our team members. We are looking for two incredible technicians who can do it all- install and service field equipment. Only have experience in one, but interested in growing your career? No problem! We will provide on the job training to ensure you become the best technician you can.

Duties + Responsibilities

Perform installation and service of CCTV systems, access control, burglar alarm and other related systems for clients

Install and service network equipment, including routers, switches and wireless devices
Assist other technicians or affiliates (subcontractors) with installation and service assistance as required
Complete all installations and services with accurate billing information, such as hours on site, reported issue, and description of work performed that affects the outcome, for all work assigned
Collect project deliverables such as photos, as-builts and customer sign-offs
Maintain weekly timesheets indicating the work performed, and including the start and finish times, the ticket or job number, as well as customer, and site location

Perform on-site customer training and education of all installed systems
Perform system takeovers and conversions
Perform quality audits of work performed by other technicians at the direction of management
Trouble-shoot and diagnose and issues on site
Perform site surveys to assist the Project Management team and Sales team
If company vehicle is assigned, responsible for ensuring completion of ongoing maintenance such as oil changes, tire rotations, etc. and maintain a documented inventory of parts and tools on the vehicle
Standard work hours are 8:00am-5:00pm EST, but may be required to work overtime as needed
Any other additional duties as assigned by management

Required Qualifications

Knowledge of:

Commercial security industry, including knowledge of current applications of alarm, CCTV, networking, system configurations and related systems integration

Education:

Successful completion of high school or GED
Two years of a college level technical course of study or military experience OR five years’ experience as an alarm or low voltage technician in an apprenticeship environment

Experience:

Knowledge of the security industry to include alarm, advanced networking, access control, video monitoring, intercom and low voltage wiring applications
Ability to read blueprints and schematic drawings
Experience Geovision, Milestone and Genetec

Licenses, Certificates & Other Requirements:

Valid driver’s license in state of residence
AXIS cert preferred
Must be able to travel out of state and work overtime required by the needs of the business

Physical Requirements:

Lifting/Pushing/Pulling
Must be able lift a minimum of 50 lbs
Have ability to climb and carry ladders
Ability to work at 40-foot heights and on roofs

Body Positions/Movements:

Performs field duties requiring climbing ladders, lifting, and carrying heavy equipment, and working with hand tools overhead
Drive company vehicle and may sit in traffic for extended periods of time

Hand Use/Sense:

Ability to use all hand tools up to 20 pounds in weight, good hand/eye coordination, ability to distinguish multi-colored cables
Must be able to use calculator, telephone, typewriter/keyboard and various office machines daily and be able to read and write business documents
Communicate both in person and on the telephone, enter Information on the computer and read various instructions

APPLY HERE

09Aug2021

Night Shift, Video Security Officer, EyeQ Monitoring - Marietta, Georgia

Description

EyeQ Monitoring is the fastest growing provider of remote video surveillance in the US. From our Command Center in Marietta, GA we outsource eyeballs and ears for commercial clients to cost-effectively drive value in security, loss prevention, risk mitigation and business intelligence. We are a team of security and technology enthusiasts that are focused on building a global business that provides meaningful solutions for our partners as well as long-term career opportunities for our team members.

We are seeking a Night Shift, Video Security Officer to become an integral part of our team. The selected individual will patrol and secure assigned premises through the use of surveillance technology from our Command Center – identifying key risks to staff and patrons. This position is required to be in-office in Marietta, GA. No remote opportunities are available.

Responsibilities

Monitor premises to prevent theft, violence, or infractions of rules
Thoroughly examine alarms from sites to verify threats
Warn violators of premise rules and regulations
Request emergency personnel for high risk situations

Qualifications

Previous experience in security, law enforcement, or other related fields, preferred
Familiarity with security equipment and surveillance technology
Ability to handle overnight work requirements
Strong attention to detail

Requirements

High school diploma or equivalent
Fluent in the english language
Authorized to work in the United States
Available for evening and overnight shifts
Accepted candidates will be required to complete an online survey as well as drug and background checks

Experience

Call Center Customer Service or Support: 1 year (Preferred)
Security or Loss Prevention: 1 year (Preferred)
Security guard license (Preferred)

Compensation + Benefits

Full-time
Health insurance
Dental insurance
Vision insurance
Paid time off

APPLY HERE

09Aug2021

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