Central Station Manager, CPI Security Systems - Charlotte, NC
We are looking for an experienced Central Station Manager who will lead the daily operations of our 24/7, award winning monitoring center, as well as helping shape and create a vision for the future of the company. This is a critical role and you will be responsible for working with the team to drive accountability, efficiencies, customer experience, innovation, teamwork, profitability, and to promote our core values. THIS IS NOT A REMOTE POSITION.
Continue to hire, engage and retain top talent in Central Station by training, accountability, and development made up of a diverse group of employees while being a servant leader.
Manage and direct the efforts of the team as they maximize efficiency, profitability and deliver superior quality of service in our award-winning monitoring center.
Continue to promote our adoption of ASAP to PSAP, including working with other dispatching agencies.
Enhance our communications with customers to support omnichannel to include SMS.
Exemplify and promote our core values, culture and positive industry reputation; work to maintain and build on the culture of service excellence.
Meet and exceed overall profitability and customer service targets for the organization (i.e. analyze opportunities/risks, develop, and execute action plans and deliver results), highly organized and disciplined.
Develop and propose new ideas to continually improve customer service levels to ensure that company programs remain ‘best in class’.
Identify system enhancements to further automate processes and drive efficiencies.
Professionally handle internal and external inquiries pertaining to issues including, but not limited to: center operations and company policies and procedures.
Interact with other department managers to facilitate the dissemination of information.
Ensure technical integrity of all Central Station monitoring equipment (e.g. servers, signal processors, phones, etc.) and accordance with all UL regulations.
May have additional duties as assigned by Management.
A bachelors degree is required
7+ years of central station monitoring experience required.
Experience in a UL Listed central station preferred
Knowledge and Experience working with Mastermind Monitoring a big plus.
Strong understanding of telephony systems
Knowledge and experience with Genesys PureConnect is a plus
Strong operational experience in problem solving with demonstrated ability to innovate and achieve goals
Possess excellent organization, communication, and leadership skills to motivate and promote outstanding service in a team environment
Ability to inspire, implement, and execute new process and procedures effectively
Strong interpersonal, organizational and follow-through skills
Strong ability to use and understand personal computer, telephonic systems, and related software applications
Ability to solve procedural and technical problems proactively
Ability to create an innovative and continual learning environment
Oversee implementation of new procedures and technology
Work with and through various departments to isolate and correct issues timely
Competencies and Characteristics:
Business Acumen –knowledgeable in current and possible future policies, practices, trends, technology and information regarding data, analytics and business intelligence. Understands the purpose and stakeholders of practices, policies, procedures and systems. Coaching Mindset: consistently evaluating your team with a communication and accountability-based approach to ensure your team is building and executing upon the skills that lead to outstanding sales performance.Managing Vision and Purpose – Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the visions; makes the vision shareable by everyone; can inspire and motivate.
Strategic Agility – Strong strategic analytical skills with the ability to develop creative approaches to communications and problem solving, anticipating future impact and issues.
Presentation Skills– translates complex data analysis into actionable, comprehensible material for diverse audiences in all formats, including formal presentations to large and/or senior teams, as well as informal one-on-one updates
Managing and Measuring Work – establishes clear objectives and measures for self and others. Monitors and reports on progress and results. Sets benchmarks and ensures accountability.
Customer Focus– Is dedicated to meeting the needs of internal and external customers. Gets first-hand internal customer information and uses it to improve processes and deliverables.
What’s In It For You!
Opportunity to lead a team who continue to help protect what’s important to OUR customers
Aggressive pay and educational assistance
Great medical, dental, vision, short- & long-term disability and life insurance options
Company paid holidays, floating holiday and paid time off (PTO)
401(k) plan with competitive company match
On site state of the art fitness facility, onsite café, walking trail, basketball court and a dedicated Fitness Director
Paid Volunteer and Charitable Engagement Opportunities
Central Station Manager, Central Monitoring & Dispatch, Inc.
Central Station Manager
The Central Station Manager oversees day-to-day operations, strategic planning, and staffing needs while working closely with executive management to implement process improvements to maximize efficiencies. Success in these areas is critical as the Central Station Manager is responsible for ensuring the company and its employees are well organized and productive. The Central Station Manager must also ensure that employees are delivering exceptional quality service to the company’s valued customers. This role requires previous Central Station management experience and success. Due to the 24/7 nature of the operation, the Central Station Manager may need to work outside the normal hours of 8AM – 5PM including in the event of an emergency.
Functions & Responsibilities
• Manage the day-to-day operations of the Central Station.
• Develop, implement, and improve company policies and procedures.
• Ensure operators and supervisors are meeting performance expectations and service levels by setting and monitoring performance goals.
• Analyze Central Station data to identify areas where employees and may need additional training or guidance.
• Ensure training resources are up-to-date and available to all employees.
• Identify the current and future developmental needs of the organization.
• Assign shift supervisors to assist with training and general oversight of the Central Station.
• Interview, hire and maintain new talent on an ongoing basis.
• Maintain the Disaster Recovery Plan with periodic drills.
• Coordinate with IT vendors to ensure technical integrity of all Central Station equipment (e.g., phones, signal processors, generators, etc.) are in accordance with UL regulations.
• Continue to promote and influence a positive company culture.
• Maintain relationships with dealers and customers by providing exceptional customer service skills.
• Assist executive management with strategic planning relating to the Central Station.
• Maintain compliance with UL requirements and work with UL auditors as needed. Minimum Qualifications
• At least 5 years’ experience working in a Central Station management role.
• Technical understanding of networking, alarms, CCTV, and access control.
• Technical proficiency with alarm monitoring platforms such as Manitou or Mastermind. (Manitou is preferred)
• Demonstrated ability to build and lead high performance teams.
• Strong organizational, problem solving, communication, and interpersonal skills.
• High school diploma or equivalent certification
• Must be able to pass background check and drug screening.
Retail Supervisor III Central Station - Retail Business Services
Business Services LLC, An Ahold Delhaize USA Company
Position Title: Supervisor III Central Station
Position Location: Salisbury, NC
FLSA Status Exempt (Salary)
About the company:
Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five omnichannel grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to provide industry-leading expertise, insights and analytics to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit www.retailbusinessservices.com or follow us on LinkedIn and Twitter.
This role is responsible for ensuring the core roles and mission of Central Station are achieved. The manager of this area must be very dynamic, having a vision and plan on how to utilize the information received in Central Station to assist others in making strategic decisions on how to better secure product, DZA facilities and the most valuable resources, our people. This individual is also responsible for leading a team of operators providing professional and accurate responses (verbal and written) to field employees, often during crisis situations.
Position Title: Senior Manager, Security Operations (Remote Opportunity)
Career Level: Experienced
Travel Percentage: 50%
About the company:
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
The Senior Manager of Security Operations for Platforms & Services; serves as the Program Lead for the Sector’s Physical Security Program and oversees the Joint Security Operations Center. The Platforms & Services Physical Security Program comprises of a number of Physical Access Control Systems, Intrusion Detection Systems, Video Surveillance Systems and Visitor Management systems, in addition to Subject Matter Expertise over Security-in-Depth and Security through Environmental Design.
When your company joins TMA, you become part of the association that promotes and defends the interests of the monitoring industry, through its work in government relations, regulatory advocacy, and standards development.