Job Description:

This position is responsible for providing training and implementation of our suite of monitoring and monitoring dispatching solutions to our new or existing customers. This employee will ensure timely and effective customer service expectations are met and exceeded always. They will work toward and assist in the achievement of individual teams and departments.

Key Responsibilities:

• Travel on-site to facilitate software application training to new or existing customers (approx 20%)
• Facilitate remote training calls with new and existing customers
• Create and facilitate project plans for new customers
• Create training documentation group and individual training sessions
• Create video training content for on-line university
• Provide post-training session follow-up
• Manage customer implementation milestones
• Maintain updated calendar
• Attend and participate in weekly team meetings
• Maintain an average of 75% of work time on the phone with customers when in office
• Work with support team members to resolve technical issues for customers
• Communicate with MKS Team Leadership on complex technical issues for customers
• Participate in special projects and perform other duties as required

Qualifications:

• 3 years of related experience required
• High School Education, vocational training, and or on the job training. Bachelors degree preferred
• Software application training experience
• Software application course creation experience
• Strong time management skills and ability to prioritize work
• Attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Ability to maintain confidential and sensitive information
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels of the MKS and customer’s organization

Specific Knowledge and Skills:

• Knowledge of Project Management
• Knowledge of Data Conversion Process is a must.
• Professional training experience
• Familiar with Monitoring Station Operations a plus

Benefits:

We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Job Description

• Provides support for all security systems at PSE, with specific emphasis on the access control system infrastructure, Network Video Recording systems (NVR), camera system and Intrusion detection systems.
• Coordinates service with internal and external stakeholders as required maintaining security system operational status.
• Troubleshoots operational issues with cameras, NVRs. access control and intrusion detection systems.
• Utilizes the Service Dashboard to track service requests and preventative maintenance scheduling and work flows.
• Completes service requests within the time allowed per the customer SLA.
• Conducts full system tests to ensure all systems have been repaired and are operating per manufacturers and PSE Corporate Security specifications.
• Develops and maintains complete system maintenance documentation for each site and devices that are being maintained as a part of the preventative maintenance program.
• Researches, recommends and deploys state-of-the-art technology solutions as the technology on existing systems changes.
• Provides limited employee training and provides guidance and direction to other PSE departments and management staff as required to ensure they understand the operation of their security systems.
• Provides monthly reporting of maintenance program progress and repairs statistics.
• Performs other duties as assigned.

Minimum Qualifications:

• 2 years experience with security systems installations and/or maintenance.
• Working knowledge of company standards and construction techniques.
• Experience in design or construction of security systems; ability to read blue prints, experience with Microsoft Office products; experience in low voltage security applications, installations and applicable code; working knowledge of LAN systems and computer programming,
• Must possess and maintain a valid Washington drivers license.
• Ability to carry heavy objects up to 50 lbs., to work with basic power and hand tools and to work on ladders or in lifts up to 40 feet above ground level.

Desired Qualifications:

• 2+ years of experience with the installation and/or maintenance of security systems to include CCTV, access control, NVRs, and intrusion detection systems.
• Knowledge of the utility industry
• Experience working with dnaFusion, Salient NVRs, NAPCO control panels, Videofied, and Intrepid intrusion detection

Position Summary

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.
• Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues.
• Providing technical support and troubleshooting devices across ADT systems.
• Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
• Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Education/Certification:

• High school diploma or equivalent required

Experience and Skills:

• Fluency in written and oral forms of both English and Spanish in a professional capacity is required.
• Minimum of one (1) year of customer service experience required
• Technical aptitude, problem solving skills and ability to prioritize multiple items at once
• Ability to be licensed in multiple states

Position Summary

• Manage the sales teams within a defined territory/region(s).
• Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable installation dollars.
• Be proficient in the awareness of connected home type product and services.
• Ability to grasp and explain Residential Integrated Products & Services.
• Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
• Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate and coach Sales Representatives.
• Develop team for success by regularly communicating results and job expectations.
• Develop performance metrics for sales teams and monitor results.
• Provide performance feedback and recommendations to improve effectiveness.
• Conduct annual performance reviews/appraisals.
• Participate in recruiting activities to select and hire new Sales Representatives, as required.
• Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
• Regularly participate in ride-alongs and monitor progress of new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
• Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
• Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
• Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

• Bachelor’s degree or equivalent

Experience and Skills:

• Minimum of 5 years sales experience, including 3 years of residential sales experience.
• Has a proven successful track record in consumer/residential sales or related industries working with large accounts.
• Successfully developed a professional business team.
• Is a passionate leader with a strong presence and recognition within a local community.
• Demonstrated success in handling high dollar sales transactions and large bids.
• Effectively educated consumers on products and services and success in consultative selling.
• May be required to drive to work locations in the assigned territory, requiring 50-60% local travel.
• Valid driving license with clean driving record is required.

Position Summary

• Manage the Custom Home Services Sales teams within a defined territory/region(s).
• Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable Installation dollars.
• Be proficient in the awareness of Connected Home type Product and Services.
• Ability to grasp and explain Residential Integrated Products & Services.
• Implement and administer sales programs in Residential consumer markets to maximize profitable opportunities.
• Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate and coach Custom Home Services Sales Representatives.
• Develop team for success by regularly communicating results and job expectations.
• Develop performance metrics for sales teams and monitor results.
• Provide performance feedback and recommendations to improve effectiveness.
• Conduct annual performance reviews/appraisals.
• Select and hire new Custom Home Services Sales Representatives, as required.
• Participate in recruiting activities, as required.
• Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self generation contribution.
• Regularly participate in ride-alongs and monitor progress of new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
• Hold regular sales meetings with Custom Home Services Sales Representatives (minimally, on weekly basis).
• Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
• Model and champion ADT values.
• Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

• 4 year college degree in business administration, marketing, sales or other related field of discipline or equivalent experience.

Experience and Skills:

• Minimum of 4 years of sales and sales management experience.
• Has a proven successful track record in consumer/residential sales or related industries working with large accounts.
• Has successfully developed a professional business team.
• Is a passionate leader with a strong presence and recognition within a local community.
• Has demonstrated success in handling high dollar sales transactions and large bids.
• Has effectively educated consumers on products and services and success in consultative selling.
• Proficient in Microsoft Office (i.e., Word, Excel, and PowerPoint).
• Action oriented
• Building effective teams
• Business acumen
• Creativity
• Customer focus
• Command skills
• Conflict management
• Dealing with ambiguity
• Developing direct reports
• Directing others
• Drive for results
• Fairness to direct reports
• Hiring and staffing
• Innovation Management
• Interpersonal savvy
• Managing diversity (has the ability to effectively interact with all levels of employees (i.e., from an installer to corporate management).
• Motivating others
• Peer relationships
• Presentation skills
• Problem solving skills
• Timely decision making
• Written communications
• May be required to drive to work locations in the assigned territory, requiring 50-60% local travel
• Valid driving license with clean driving record is required.

Position Summary

• Manage the sales teams within a defined territory/region(s).
• Focus on selling diverse products to businesses while maximizing recurring revenue contribution and profitable installation dollars.
• Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
• Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate and coach Sales Representatives.
• Develop team for success by regularly communicating results and job expectations.
• Develop performance metrics for sales teams and monitor results.
• Provide performance feedback and recommendations to improve effectiveness.
• Conduct annual performance reviews/appraisals.
• Participate in recruiting activities to select and hire new Sales Representatives, as required.
• Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
• Regularly participate in ride-alongs and monitor progress of new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
• Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
• Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
• Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

• Bachelor’s degree or equivalent.

Experience and Skills:

• 3 to 5 years proven previous sales/sales supervisory experience.
• Has a proven successful track record in related industries or working with large accounts.
• Successfully developed a professional business team.
• Is a passionate leader with a strong presence and recognition within a local community.
• Demonstrated success in handling high dollar sales transactions and large bids.
• Effectively educated consumers on products and services and success in consultative selling.
• May be required to drive to work locations in the assigned territory, requiring 50-60% local travel.
• Valid driving license with clean driving record is required.

Position Summary

• Manage a staff of Sales Representatives responsible for selling products within assigned territory where territories may overlap between Residential New and Resale (Matrix) groups, maintaining assigned sales quota and following established guidelines.
• Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate and coach Sales Representatives.
• Develop team for success by regularly communicating results and job expectations.
• Develop performance metrics for sales teams and monitor results.
• Provide performance feedback and recommendations to improve effectiveness.
• Conduct annual performance reviews/appraisals.
• Participate in recruiting activities to select and hire new Sales Representatives, as required.
• Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
• Regularly participate in ride-alongs and monitor progress of new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
• Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
• Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
• Model and champion ADT values.
• Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

• Bachelor’s degree or equivalent.

Experience and Skills:

• 3 to 5 years proven previous sales/sales supervisory experience.
• Has a proven successful track record in related industries or working with large accounts.
• Successfully developed a professional business team.
• Is a passionate leader with a strong presence and recognition within a local community.
• Demonstrated success in handling high dollar sales transactions and large bids.
• Effectively educated consumers on products and services and success in consultative selling.
• May be required to drive to work locations in the assigned territory, requiring 50-60% local travel.
• Valid driving license with clean driving record is required.

Position Summary

• Manage the Custom Home Services Sales teams within a defined territory/region(s).
• Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable Installation dollars.
• Be proficient in the awareness of Connected Home type Product and Services.
• Ability to grasp and explain Residential Integrated Products & Services.
• Implement and administer sales programs in Residential consumer markets to maximize profitable opportunities.
• Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate and coach Custom Home Services Sales Representatives.
• Develop team for success by regularly communicating results and job expectations.
• Develop performance metrics for sales teams and monitor results.
• Provide performance feedback and recommendations to improve effectiveness.
• Conduct annual performance reviews/appraisals.
• Select and hire new Custom Home Services Sales Representatives, as required.
• Participate in recruiting activities, as required.
• Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self generation contribution.
• Regularly participate in ride-alongs and monitor progress of new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
• Hold regular sales meetings with Custom Home Services Sales Representatives (minimally, on weekly basis).
• Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
• Model and champion ADT values.
• Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

• 4 year college degree in business administration, marketing, sales or other related field of discipline or equivalent experience.

Experience and Skills:

• Proficient in Microsoft Office (i.e., Word, Excel, and PowerPoint).
• Action oriented
• Building effective teams
• Business acumen
• Creativity
• Customer focus
• Command skills
• Conflict management
• Dealing with ambiguity
• Developing direct reports
• Directing others
• Drive for results
• Fairness to direct reports
• Hiring and staffing
• Innovation Management
• Interpersonal savvy
• Managing diversity (has the ability to effectively interact with all levels of employees (i.e., from an installer to corporate management).
• Motivating others
• Peer relationships
• Presentation skills
• Problem solving skills
• Timely decision making
• Written communications
• May be required to drive to work locations in the assigned territory, requiring 50-60% local travel
• Valid driving license with clean driving record is required.

Position Summary

• Manage the Custom Home Services Sales teams within a defined territory/region(s).
• Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable Installation dollars.
• Be proficient in the awareness of Connected Home type Product and Services.
• Ability to grasp and explain Residential Integrated Products & Services.
• Implement and administer sales programs in Residential consumer markets to maximize profitable opportunities.
• Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate and coach Custom Home Services Sales Representatives.
• Develop team for success by regularly communicating results and job expectations.
• Develop performance metrics for sales teams and monitor results.
• Provide performance feedback and recommendations to improve effectiveness.
• Conduct annual performance reviews/appraisals.
• Select and hire new Custom Home Services Sales Representatives, as required.
• Participate in recruiting activities, as required.
• Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self generation contribution.
• Regularly participate in ride-alongs and monitor progress of new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
• Hold regular sales meetings with Custom Home Services Sales Representatives (minimally, on weekly basis).
• Interacts with all levels – from executives to installers – while engaged in problem solving and situations that require conflict resolution.
• Model and champion ADT values.
• Create a safe environment for the discussion and resolution of values-related issues and concerns.

Education/Certification:

• 4 year college degree in business administration, marketing, sales or other related field of discipline or equivalent experience.

Experience and Skills:

• Proficient in Microsoft Office (i.e., Word, Excel, and PowerPoint).
• Action oriented
• Building effective teams
• Business acumen
• Creativity
• Customer focus
• Command skills
• Conflict management
• Dealing with ambiguity
• Developing direct reports
• Directing others
• Drive for results
• Fairness to direct reports
• Hiring and staffing
• Innovation Management
• Interpersonal savvy
• Managing diversity (has the ability to effectively interact with all levels of employees (i.e., from an installer to corporate management).
• Motivating others
• Peer relationships
• Presentation skills
• Problem solving skills
• Timely decision making
• Written communications
• May be required to drive to work locations in the assigned territory, requiring 50-60% local travel
• Valid driving license with clean driving record is required.

Responsibilities:

The Technical Solution Specialist’s primary job responsibilities will include:

• Own relationships with a wide variety of contacts at Monitoring Stations in the Industry
• Proficient understanding of the management and operational challenges that come with running a Central Station.
• Act as a technical advisor and ‘voice of the customer’ to resellers who are both big names in the security space as well as new entrants
• Champion and advocate for partner requirements through gathering feedback from partners and other key stakeholders on how we can improve our Central Station Integration solution
• Develop and maintain in-depth and current understanding of all existing and new com product release features to properly respond to partner inquiries
• Collaborate with the Product Management team to ensure new product enhancements and launches are communicated to the right contacts to increase adoption.
• Collaborate with the Product Support Specialist team to improve documentation, partner trainings and marketing materials.
• Consults with key central station partners to improve their efficiencies
• Conduct local and remote testing of new features and facilitate dealer-partner engagement with product development process.
• Represent Alarm.com at Monitoring Station trade shows

Requirements:

• BA or BS, Engineering, Math or sciences preferred; or 2+ years’ comparable experience (with preference for additional PMP certification)
• Comfortable with verbal and written Professional communication in English, including: delivering presentations, facilitating meetings and conversations, running webinars, and writing concise emails
• Ability and desire to seek out best opportunities for contribution both in collaborative environments and as an individual
• Knowledge of and enthusiasm for Monitoring Stations as well as the connected home
• Familiar with Monitoring Station Software (Stages, MAStermind, Bold, Microkey, DICE etc)
• Proficient in project management best practices and methodologies
• Flexible and positive attitude that contributes to team spirit
• Ability to empathize and establish rapport; customer service orientation and desire to help both external and internal customers succeed
• Manage an average of 50% Travel to visit with Dealer Partner (trips average 3 days)

Nice to have:

• Familiarity with MS Office:  Outlook, Word, Excel, Powerpoint
• Project Management Certification (PMP)
• Experience with Training, Education, Project Management, Consulting, Electronic Security and Access Control, Home Automation, HVAC, Networking, IP Video, Data Analysis, Technical Writing, Technical Support and Operations, Enterprise Sales and Services, Sales Engineering

Why work for Alarm.com?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

Position Summary

Duties and Responsibilities:

• Manage a staff of Sales Representatives responsible for selling products within assigned territory where territories may overlap between Residential and Small Business (Matrix) groups, maintaining assigned sales quota and following established guidelines.
• Recruit, train, and coach new sales representatives.
• Implement and administer sales programs in Matrix markets to maximize opportunities.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, techniques, technologies, and services through communication and regular sales meetings.
• Develop sales representatives for advancement and success by appraising and communicating performance and job expectations.

Education/Certification:

• College Degree in Sales and Marketing or other related degree, or equivalent.

Experience and Skills:

• 3 to 5 years proven previous sales/sales supervisory experience.
• Excellent interpersonal skills.
• Strong communication skills.
• Flexible Style (“do whatever it takes” approach).
• Aptitude for problem solving; ability to determine solutions for customers (consultative sales approach.
• Ability to travel, nights and weekends, to accommodate the Customer’s agenda.
• Strong analytical ability.
• Demonstrated managerial skills.

Job Description:

We are a leading alarm monitoring and dispatching center. Our representatives are responsible for monitoring alarm systems to detect emergencies, such as fires and illegal entry into establishments.

The ideal candidate must be reliable, have excellent communication, Supervisory and/or Management experience, and the ability to remain calm and composed, especially in emergency situations. Experience with Alarm Dispatching is preferred. We are an essential business, open 24-7.

Duties:

• Assisting Administration team with management of representatives in Central Station
• Supervision, training, and scheduling representatives
• Answering a multi-line phone system for a 24-7 alarm monitoring center.
• Multi-tasking, taking appropriate action as needed in different situations.
• Work in a team-environment.
• Receiving incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
• Relaying information and messages to and from emergency sites to law enforcement agencies, and to all other individuals or groups requiring notification.
• Recording details of calls, dispatches, and messages.
• Other duties as assigned

Preferred Competencies:

• High level of professionalism & Management experience
• Commitment to customer satisfaction and an ability to make quick and accurate decisions
• Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Willingness to learn and grow with the company

Benefits and Perks:

• Paid Training.
• Full-time employees get health insurance, earned time accrual, life/disability insurance, dental insurance, Employee Assistance Program and the option of contributing to a simple IRA. Referral bonus and performance incentives available.
• Weekly pay
• Paid breaks and lunches
• Room for growth