Telephone Doctor

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Telephone Doctor, America’s premier provider of customer service training, offers award-winning instruction on effective telephone communication to clients that include Fortune 500 companies as well as small, family-owned businesses.

TMA Members receive discounts on training packages.  Choose from the list below, vetted by your colleagues in the alarm monitoring business.


Suggested titles to create your package:The Service Mentality – Identifies & highlights the basic characteristics & traits of people who demonstrate excellent customer service

Essential Telephone Skills – Answering a business call, placing callers on hold, avoiding excuses, regaining control of the conversation

• Listening Skills – Six Steps to becoming a better listener

Questioning Techniques – Expanding your ability to effectively obtain information and become a better problem solver

How to Handle the Irate Customer – Highly effective four point plan for calming irate customers & maximizing the situation

Six Cardinal Rules – View the worst customer service habits and learn to avoid duplicating those behaviors

Five Forbidden Phrases – Don’t tell customers what you can’t do, tell them what you can do

Proactive Customer Service – The importance of high energy, enthusiasm, rapport building, and up-selling & cross-selling

Maintaining Customer relationships – Cementing relationships after the purchase

Seven Keys to a Positive Mental Attitude – Choosing your attitude in advance, visualizing success & resisting negative influences

Business Friendly Customer Service – Core values of exceptional service, not being over the top

That’s Just Rude – Raises awareness to how your actions can be perceived as rude







TMA Member Discounts

ServiceSkills logo 6.2.15

10% off Web-Based:

  • $1,120 – Up to 5 User Licenses
  • $1,701 – Up to 10 User Licenses
  • %2,241 – Up to 25 User Licenses


60% off DVD’s

  • $1,590 – 5 DVD Titles from the Telephone Doctor Library
  • $2,190 – 10 DVD Titles from the Telephone Doctor Library

Each title will include a Leaders Guide, Power Point, Work Books, Desktop Reminder Cards, Ten-Year Warranty & you own them for LIFE!

Please contact our Telephone Doctor Representative to receive this premium pricing, Rhonda Marsala, 314-291-1012 or email








To learn more about Telephone Doctor and see complete list of training products on the Telephone Doctor web site:

For more information on this and other TMA educational opportunities, please contact our Education Department at or 703-242-4670 x15