CSAA’s Steve Doyle Honored by AICC

On September 15, retiring CSAA Executive Vice President Steve Doyle was honored at the quarterly meeting of the Alarm Industry Communications Committee in Crystal City, VA.

AICC Chair Lou Fiore presented Doyle with a special plaque and thanked him on behalf of the members of AICC for his leadership and contributions over the last two decades.

Steve Doyle (left) and Lou Fiore

Steve Doyle (left) and Lou Fiore

“Why Can’t You Be Normal…Like Me!”

Just announced! Special Session at the 2014 CSAA Annual Meeting

 Robert A. Rohm, Ph.D. presents “Why Can’t You Be Normal…Like Me!”

 Dr. Robert A. Rohm is a dynamic inspirational international speaker, best selling author, educational consultant and guest lecturer. He has traveled extensively, inspiring others throughout the world. Dr. Rohm earned his Ph.D. at the University of North Texas in Higher Education Administration and Counseling. His message focuses on transforming people into leaders who can maximize thRobert_A_Rohmeir individual potential.

 In describing his special session, Rohm says, “In the normal course of a day we meet all kinds of people. Some of them we really connect with and others… well – let’s just say we don’t quite understand them. Have you ever considered the fact that most people do not do things against you as much as they do things for themselves?!! This will be a lively, interactive session that will help you understand yourself and others better than you ever thought possible.”

A dynamic and energetic speaker, Dr. Rohm has entertained and enlightened audiences as large as 70,000 people and shared the platform with other great speakers like Zig Ziglar, Les Brown, Dr. John C. Maxwell, Frank W. Abagnale (from the movie “Catch Me If You Can”), Ron MacLean (Canadian Sports Announcer), Dr. Stephen Covey (author of The Seven Habits of Highly Effective People), Harvey Mackay (author of Swimming With The Sharks Without Being Eaten Alive), President George Bush, Rush Limbaugh, Charles “Tremendous” Jones and Peter Lowe.

 Register for the CSAA Annual Meeting, October 17-22, Bermuda

Monitor accounts in Oregon? Don’t miss training opportunity at Fall Ops 2014

New event just announced! Oregon requires that all central stations that monitor accounts in the state of Oregon have a licensed Executive Manager in addition to a licensed manager/supervisor who directly supervises Oregon certified alarm monitoring operators. The Department of Public Safety Standards and Training will deliver the mandated Private Security Alarm Manager and Alarm Instructor Courses on Wednesday, November 12, 8:00 am-1:30 pm. in Sarasota in conjunction with CSAA Fall Operations Management Seminar.

Successful completion of the appropriate course(s) meets the Oregon training requirements for new or renewal licensure as an Alarm Executive Manager, Alarm Supervisory Manager or Alarm Instructor.

There is no cost for the course. Participants share equally in the instructor-related travel expenses.

Registration: Pre-registration is required. To register for the course, mail your application packet* and fees to DPSST at 4190 Aumsville Highway SE, Salem, OR 97301. Be sure to note the desired training date on the application or contact DPSST at 503-378-8531. Note: If there are an insufficient number of students registered for each class, the class will be canceled and registrants will be notified.

*See the DPSST website for application information and forms.

Have you registered yet for “Fall Ops”? 
CSAA 2014 Fall Operations Management Seminar 
November 9-11 in Sarasota, FL

This year’s theme, Everything is Connected, means the education sessions focus on the way advances in the connected home and other interactive services have changed (or not!) operations in the monitoring center.

Fall Ops 2014 attendees will tour the recently-constructed operations center of All American Monitoring (a CSAA Five Diamond central station) and meet the owners and staff who are changing the game in dealer relations and contract monitoring. 

Hightlights and Focus Areas:

  • The Connected Home and Implications for Training
  • Super Session: Training Best Practices in Video Verification
  • Customer Care for Connected Home: Inside or Outside the Central?
  • Promoting a Strong Customer Service Ethic
  • False Alarm Management in the Age of the Internet of Things
  • Roundtables: How to Make the Most of Digital Natives in the Central Station
  • Data Integrity and Connected Devices
  • Top Five Connected Home Metrics
  • Moderated open forum
  • Tour of All American Monitoring central station

Use the links below to find out more about Fall Ops and register today!


ASAP® Ready to Expand Beyond Charter Members

Expansion of Program Supported by Demand from New PSAPs on the System

VIENNA, VA (August 28, 2014) — CSAA International, the voice for central station monitoring companies, announced that the Automated Secure Alarm Protocol (ASAP) is ready to move into the next phase of its deployment.

To date, the 100 members of CSAA that have helped fund the program roll-out have had the ability to contract and connect to the system. These “Charter Members” of the program have been the test bed for deploying central stations.

“Today we are ready to extend the invitation to participate to non-charter members of CSAA,” said Ed Bonifas, co-chair of CSAA’s ASAP Steering Committee. “Currently there are seven Public Safety Answering Points (PSAPs) on the system: Richmond, VA; York County, VA; James City County, VA; Washington, DC; Houston, TX; Tempe, AZ; and Morgan County, AL.  And later this year, we expect Boston, MA; Seattle, WA; and the entire state of Delaware to come on board. We invite CSAA members that have accounts in any of these jurisdictions to contact me or Committee Co-Chair Pam Petrow if you have interest in getting involved in the program.”

“Currently 10 of the Top 11 alarm monitoring companies in the nation are contracted and under various stages of deployment and testing on the system,” continued Bonifas. “We are proud to announce the completion of final testing and active connection of Protection One last week. P1 is the largest participant to come online and should add considerable traffic to the participating PSAPs.” Altogether there are 42 companies contracted for connection (however, some of them are in areas that do not yet have an active PSAP).

ASAP was launched in 2011 as an initiative by the alarm industry to increase the efficiency and reliability of emergency electronic signals from central station alarm companies to Public Service Answering Points (PSAPs). It was developed as an American National Standard in a cooperative effort between the Association of Public Communications Officials (APCO) and the Central Station Alarm Association (CSAA).

With ASAP, critical life safety signals and accurate information is processed in seconds, not minutes, through the NLETs system of state-to-state PSAP communication, insuring that critical time is not lost, and that complete and accurate information is transmitted to the PSAP every time. The ASAP program also helps reduce false alarms, saving the PSAPs and emergency services potentially millions of dollars.

For more information on how to participate in the ASAP program, contact CSAA at asap@csaaintl.org or 703-242-4670.