© 2023 The Monitoring Association. All rights reserved.
Criticom Monitoring Services
Headquartered in Longwood, FL, CMS has provided high-quality alarm monitoring nationwide for over 35 years. Our employee tenure is unrivaled. CMS management team has on average more than 19 years experience. As one of the largest wholesale monitoring companies in the U.S., CMS supports over 3.000 alarm dealers who service more than 800,000 subscribers in all 50 states.
Our monitoring training goes beyond industry standards. Operator education is not only intensive, it’s live and “hands-on”, meaning no online computer modules. Central station operators are required to provide superior customer service, ending every customer interaction by thanking them for their business. Also, all calls are monitored for quality assurance to make sure CMS operators are living up to the high expectations we set.
The all new CMS Compass dealer portal, in desktop or mobile versions, provides account access 24/7 and helps you navigate your business with tools exclusive to CMS. Offerings like a dedicated Business Development support representative, a Dealer Support department for your everyday needs, dealer preferred equipment pricing, and customizable end-user marketing materials, make CMS a true business partner.
CMS’ infrastructure is like no other in the business. Our three centers are fully redundant, UL Listed and FM Approved—connected using the latest in communications technology. These advanced features keep us running when disaster strikes. CMS’ infrastructure gives our dealers and their customers peace of mind, knowing their security system will always be monitored.