2018 TMA Annual Meeting







Eau Palm Beach Resort & Spa, 100 South Ocean Boulevard, Manalapan, FL 33462 

Sponsorship Opportunities — check out our new brochure to see who is sponsoring what and what opportunities there are for your company!

Thank you to our sponsors! See the list and find sponsorship information.

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Keynote Speaker: David Horsager, CEO and Best-Selling Author, “The Trust Edge”
Build Trust or Die Amidst Change:  How to Build Trust, Lead Others & Grow Revenue Through Times of Transition
Change is constant – and the speed of business is faster than ever before. How do you build trust and keep things running smoothly during major business transitions or uncertain political climates? In this session, David will show leaders how times of change are the greatest opportunity to build trust and achieve business results in the face of uncertainty.

Key Takeaways:

  • The single most important driver in communication during times of transition
  • How to accelerate decision making and keep momentum moving for those you lead
  • Why the “How” is more important than the “Why”

David Horsager, MA, CSP, CPAE is the CEO of Trust Edge Leadership Institute, national bestselling author of The Trust Edge, inventor of the Enterprise Trust Index™, and director of one of the nation’s foremost trust studies: The Trust Outlook™. His work has been featured in prominent publications such as Fast Company, Forbes, The Huffington Post and The Wall Street Journal. David has advised leaders and delivered life-changing presentations on six continents, with audiences ranging everywhere from FedEx, Toyota and global governments to the New York Yankees and the Department of Homeland Security. Get free resources and more at www.DavidHorsager.com and www.TrustEdge.com

Featured Speaker: Alex Banayan, Author, “The Third Door
How 5 Millennial Trends Will Transform the Next 30 Years of Business
What will the world of business look like thirty years from now? And how will the nuanced, and often misunderstood, habits of millennials shape your company’s growth? Forbes 30 Under 30 honoree and “world’s youngest venture capitalist” Alex Banayan has the answers. Banayan will expound on topics ranging from the pervasiveness of artificial reality to the automation revolution in his insightful and mind-expanding presentation for TMA members. Weaving in examples from Snapchat to Tesla, Banayan will share how the products millennials are obsessed with can clue us in to the habits his generation will perpetuate over the coming decades. You’ll leave with the insights you need to better understand your millennial employees and their effect on the future of your business.

Preliminary Schedule

(Meetings and schedule are subject to change.)

Saturday, October 13

6:30pm – 10:00pm                                           Board and AHJ Dinner (Board Members/AHJs/Invited Guests)

Sunday, October 14

8:00am – 1:00pm                                             Board of Directors Breakfast and Meeting

1:15pm – 2:30pm                                              Executive Committee Lunch & Meeting

2:30pm – 5:00pm                                            Committee Meetings

2:30pm – 4:00pm                                            Membership/NRTL/Five Diamond/Marketing & Communications

2:30pm – 4:00pm                                            Education/Legal Affairs/Technology

2:30pm – 4:00pm                                            Government Relations/PSLC/Standards/Video

4:00pm – 5:00pm                                            Associate

4:00pm – 5:00pm                                            ASAP Outreach/Business

6:00pm – 8:00pm                                           Welcome Reception/Buffet

Monday, October 15                                 

7:30am – 8:15am                                              Breakfast Buffet for Meeting Attendees

8:00am – 10:00am                                           Spouse Hospitality

8:30am – 10:00am                                          AHJ Representatives Breakfast (AHJs Only)

8:30am – 9:45am                                             General Business Meeting 

9:45am – 10:00am                                           Networking Break

10:00am – 10:35am                                        2017 Attrition Measurement Study
Speaker:  John Brady, President, TRG Associates
Hear the latest results of the most comprehensive attrition study ever undertaken in the security industry.

10:35am – 11:00am                                         From Research to Reality – What’s New in our Industry  Participants: High-Level Sponsors

11:00am – 11:15am                                           Networking Break

11:15am – 12:45pm                                          Keynote PresentationBuild Trust or Die Amidst Change:  How to Build Trust, Lead Others & Grow Revenue Through Times of Transition – David Horsager

11:00am – 3:00pm                                           Spouse Activity

1:00pm – 3:00pm                                             AHJ Open Forum and Luncheon

6:30pm – 10:00pm                                           Theme Night Reception/Buffet

Tuesday, October 16                                 

7:30am – 8:15am                                             Breakfast Buffet for Meeting Attendees

8:00am – 10:00am                                          Spouse Hospitality

8:30am – 1:00pm                                             General Session

8:30am – 9:30am                                             Valuations Evolve in the 2018 Market—Understanding How Today’s New Technology Players Impacts Your Place in the Alarm Industry
Panel: John E. Mack III, Head of Mergers & Acquisitions, Imperial Capital (Moderator); Michael Barnes, Principal, Barnes Associates Inc.; Henry Edmonds, President, the Edmonds Group, LLC
A panel overview of what is going on in the life safety/home automation market in 2018 and the impact of changing technologies offered by new market entrants.  Join the discussion with these industry leaders as they explore the impact of these new “disruptors” and read the crystal ball for valuations in coming years.  Since a large segment of TMA’s membership are privately held and/or family owned monitoring companies, this topic could have significant impact on our industry and your valuation.

9:45am – 10:45am                                           The DNA for Growing Your Business 

Panel: Cathy Rempel, President, American Security Integrators and The Summit Group (Moderator); John Cerasuolo,  President/CEO, ADS; Tom Few, VP Business Development, Vivint, Inc.; Robert Few, Managing Partner, The Connection Xchange
With new disruptors, technologies and generational influences it is more important than ever to recognize and increase visibility in your company differentials.  During this interactive panel discussion, attendees will gain insight and information into three key areas that successful organizations have prioritized towards the growth of their company and achievement of business objectives.  What is the DNA of your company that provides the compelling reasons for doing business with you, working with you and promoting your services?  Learn key focus areas in operations management that correlate to increasing the value of your company.  Learn workforce development practices that help find, attract, retain and inspire your team.  The panel will share insight on how to leverage your sales team and bring the amazement experience to those you serve, your customers and your company.

  • Understand new ways to achieve efficiencies and excellence in operations
  • Receive best practices on finding, retaining and inspiring a great team
  • Achieve new sales results through interactive consultative sales services

11:00am – 12:30pm        Featured Presentation: How 5 Millennial Trends Will Transform the Next 30 Years of Business – Alex Banayan

1:30pm – 4:45pm                                         Optional Tour – Catamaran Day Sail
$265 per person
Board the spacious 50-foot Hakuna Matata Coast Guard certified catamaran and enjoy an exhilarating and breathtaking sightseeing cruise along Florida’s famed Gold Coast.  During a two-hour adventure, guests can relax, get a waterside view of the homes of the rich and famous , listen to music and enjoy a wine, beer or soft drink served by the professional and friendly crewmembers. Price includes:  Charter roundtrip transfer to dock, 2 hour catamaran sail with uniformed crew, beer, wine, soft drinks, bottled waters, bar snacks, boxed lunch, towel, all applicable taxes and gratuities. Minimum:  25 people; maximum: 40 people.

Evening                                                          Open for Private Entertaining

Wednesday, October 17                         

7:30am – 8:15am                                          Breakfast Buffet for Meeting Attendees

8:00am – 10:00am                                       Spouse Hospitality

8:30am – 12:45pm                                             General Session

8:30am – 9:30am                                              Rethink Your Alarm Center With Cloud Hosting Technology

Panel: Steve Butkovich, CPI Security (Moderator); Rod Coles, Bold Technologies; Cliff Dice, DICE Corp; Morgan Hertel, Rapid Response

With rising costs, new technology, and increasing competition, many alarm monitoring centers are looking for new ways to save time and money, while also providing the highest-quality services to their customers. With this presentation, attendees will learn how cloud hosting technology can transform their centers and enable them to succeed for years to come. Topics include a history of cloud technology, how the cloud can eliminate the sunset on legacy technology, and how users are saving time and money by making the switch.

9:30am – 10:15am                                          From Research to Reality – What’s New in Our Industry [Lightning Round] Participants: Associates

10:15am – 10:35am                                         Networking Break

10:35am – 11:35am                                         How to Use Video Advancements to Expand Your Capabilities to Satisfy Customer Demands and Increase Recurring Revenue                                                                         Speakers: Mike King, Axis Communications, Inc.; Robert Forsythe, US Monitoring; Jacob Hengel, Chief Technology Officer; YourSix

Video monitoring offers the benefit of adding recurring revenue streams to your business. Now, more than ever, end customers are requiring expanded capabilities and functionality.  As technology is evolving, how do we ensure we can provide the latest managed services to meet their needs?  Join the discussion to learn how, through innovation in video surveillance, we can now offer customers enhancements with their video monitoring such as cybersecurity, analytics and health monitoring, all while gaining the advantage of added RMR. Gain first hand perspective of customer successes through the partnership of central station monitoring and video service providers.

  • Understand the benefits you can offer customers through hosted video monitoring
  • Learn how advancements in network video can offer customers expanded capabilities such as cybersecurity, analytics, health monitoring and system maintenance as part of your managed services offering
  • Hear first-hand how offering expanded services has led to increased RMR

11:35 am – 12:35pm                                       Closing Conversation – How Deep are Your Pockets? TCPA Compliance Guide to Alarm Monitoring 

                                                                        Panel: Maria DiGiorgio, Senior Corporate Counsel, ADT Security Services (Moderator); Daniel Blynn, Partner, Venable LLP; Daniel McGrath, Chief Litigation Counsel, Chief Compliance Officer, ADT; Jason Scott, Partner, Shook, Hardy & Bacon LLP; and Mary Sisak, Partner, Blooston, Mordkofsky, Dickens, Duffy & Prendergast LLP.

Legal experts from leading law firms will discuss TCPA impact on our industry and how member companies are handling the issues.  They will present details from specific cases, chart best-practices and explore lessons-learned.

12:35pm – 12:45 pm                               Closing Comments and Charity Raffle

1:30pm – 4:30pm                                            Optional Tour – Palm Beach Bike Pedal: Follow the old Lake Trail for a leisurely seven-mile ride back into time.  As you ride the trail your guide will tell you the story of Henry Flagler’s vision of an island paradise for the rich and famous as you pass some of the beautiful mansions built by early architect, Addison Mizner.  At the half way point you’ll be greeted by breathtaking views of the Palm Beach Inlet and you’ll be able to look across the water to the island named for Paris Singer of the Singer sewing machine fortune.  Continuing on, you’ll pass St. Edwards Cathedral, the Biltmore, President Kennedy’s Winter Whitehouse,  mansions of Trump, Phipps, Eberhardt and more architectural delights before arriving back in “Little Greenwich Village” of Palm Beach. Price includes:  Charter roundtrip transfer to the bike shop, 1 ½ hour bike tour, choice of bike rental, helmet, bottled waters, guide, boxed lunch, all applicable taxes and gratuities. Limited to 30 people. $250 per person.

6:00pm – 7:00pm                                         President’s Reception

7:00pm – 10:00pm                                       President’s Dinner/Dance and the Presentation of the Stanley C. Lott Memorial Award

Hotel Reservations

TMA is holding a block of ROH rooms at the 5-Star, 5-Diamond Eau Palm Beach Resort & Spa at the special rate of $279/night, single or double occupancy, exclusive of applicable state and local taxes, currently 13%. View the property map. Reservations: 855-388-0537 or use the TMA online portal. 

Location and Airports

The Eau Palm Beach Resort & Spa is located on the south end of Palm Beach Island, an 18-mile long Atlantic coast barrier island.  The Intercoastal Waterway separates’ it from the neighboring cities of West Palm Beach and Lake Worth.

  • Palm Beach International Airport (PBI) is the main airport serving the resort and is located 12 miles north.
  • Fort Lauderdale-Hollywood International Airport (FLL) is located 42 miles south.
  • Miami International Airport (MIA) is 63 miles south of the resort.

Airport Transfers

Taxis are readily available at the Eau Palm Beach International Airport.  A one-way fare to the Eau Palm Beach Resort & Spa is approximately $35-$40.  Uber and Lyft run $25-$30

For those needing assistance with their luggage or prefer having arrangements made in advance of their arrival, you may wish to use the services of Kirkland DMC. A one-way sedan transfer is $82.00, plus a $15 driver meet and greet fee. Click for complete details.

The Eau Palm Beach Resort &Spa does not have a taxi stand.  When going off property or making your return trip to the airport you will need to make advance arrangements with the concierge or bell captain, or Uber and Lyft are readily available.

Enjoy Palm Beach 

  • Henry Morrison Flagler Museum — Named Whitehall, the Gilded Age 73-room mansion was designed by the famed architectural firm of Carrere and Hastings.  The home contains original furnishings and an art collection.  Also on display in a separate pavillion is the 1886 private railcar, No. 91, built for Henry Flagler and now restored to its original appearance.
  • Worth Avenue — The Palm Beach equivalent of Beverly Hill’s Rodeo Drive with high end shopping and many dining options.  The range of shops covers apparel; shoes; art; modern, antique and estate jewelry; accessories; rare books, and others.
  • Norton Museum of Art — Founded in 1941 by industrialist Ralph Hubbard North and his wife Elizabeth Calhoun Norton the museum showcases 7,000+ works of art and photography.  Included in the collection are works by Rubens, Van Dyck, Monet, Gaugin, Matisse, Picasso, Chagall, Bellows, Motherwell, Pollock and many other European and American artists.
  • West Palm Beach Antique Row, Art and Design District — Ranked #4 by Conde Nast’s “Traveler” in the “Best Places in the US for Shopping” category.  There are numerous upscale antique stores, art galleries and interior design studios
  • The Society of the Four Arts, founded in 1936, offers a dynamic lineup of cultural programming including speakers, concerts, films and art exhibitions.  The grounds feature an art gallery with an ever-changing schedule of traveling art exhibits and a sculptural garden that showcases the diversity of tropical plants.


Contact TMA:

Or call 703-242-4670.