Vector Security to Award Loss Prevention Foundation (LPF) Scholarships for 10th Straight Year

More than $213,000 awarded to date to support loss prevention certification.

For the 10th year in a row, TMA member Vector Security, Inc., the provider of intelligent mobile security and automation solutions to homes and businesses, is accepting applications for its Loss Prevention Foundation (LPF) scholarship program from now through March 31, 2018. Applications can be submitted via the Vector Security website at www.vectorsecurity.com/lpfscholarship.

The scholarships provide financial support to loss prevention professionals – or those who have an interest in loss prevention – seeking to obtain LPQ and LPC certifications. Vector Security began awarding the scholarships in 2009 in support of career development and continuing education for professionals in this important and rapidly-growing industry.

“We are proud to celebrate 10 years of partnership with the Loss Prevention Foundation to support the important and evolving profession of loss prevention,” said Michael T. Grady, LPC, Executive Vice President, Vector Security Networks. “As the security needs of multi-site businesses continue to change, including the need to integrate IT and network solutions into loss prevention more closely, it becomes increasingly important for LP professionals to stay current on industry trends and solutions. Continuing education and certification in this field will help LP professionals meet the challenges of their profession.”

“We value the contributions loss prevention professionals make to this industry and our commitment to this profession remains strong,” Grady added. “Through our scholarship program, we’re honored to assist individuals who otherwise may be hindered by the costs associated with obtaining this certification.”

Vector Security has awarded 209 scholarships totaling $213,220 since the program began in 2009. The scholarships cover all course and examination fees for retail loss prevention professionals who wish to obtain LPF’s Loss Prevention Qualified (LPQ) or Loss Prevention Certified (LPC) certifications.

“Hearing the stories of how our scholarships have helped people advance their careers makes me proud to be part of a company that cares about the industry as a whole, as well as helping individuals advance in their professions,” said Debbie Fisher, Vector Security Marketing Online Specialist, who has administered the program since its inception. “Every now and then, I will receive an email from a recipient who has just passed their exam. I love to hear about their success and the journey they took to get there. It’s not always an easy road, but their pride and hard work shows through in their accomplishments. It makes me happy to know we played a part in their story.”

In 2012, the scholarship program was expanded into Canada and will continue this year as well. A total of 10 LPQ and 10 LPC scholarships will be awarded to U.S.-based professionals, while another five LPC scholarships will be awarded to Canadian-based professionals.

Anyone currently in the loss prevention industry, or has an interest in the industry, may apply for an LPQ scholarship. Those applying for the LPC scholarship must meet certain eligibility requirements. Detailed information can be found at www.vectorsecurity.com/lpfscholarship.

Atlanta Police Department Honored for Excellence in Alarm Management

Marietta GA PolicePhoto: Marietta (GA) Police Chief Dan Flynn and SIAC Law Enforcement National Liaison Glen Mowrey Present Security Industry Alarm Coalition Directors Award of Distinction for Excellence in Alarm Management to Atlanta (GA) Police Assistant Chief Rodney Bryant.

The Security Industry Alarm Coalition (SIAC) Directors Award of Distinction for Excellence in Alarm Management was presented to the Atlanta (GA) Police Department during a December Command Staff Meeting. The Atlanta Police Department using the Georgia Association of Chiefs of Police (GACP) Model Alarm Ordinance reduced their alarm calls by 56.9 percent over a four-year period, dropping alarm dispatches from 65,000 calls annually to 28,000 a reduction of 37,000 calls, netting 11.74 officers.

The award was presented by Chief Dan Flynn, Marietta (GA) Police Department and Chair of the GACP Alarm Management Committee and SIAC National Law Enforcement Liaison Glen Mowrey.  Chief of Police Erika Shields stated, “The reduction in alarm dispatches is significant for us and allows our officers to engage in additional community and crime prevention initiatives.”  She further stated, “We’ve worked with the alarm industry through the GACP’s Alarm Management Committee in developing our alarm program, and we look forward to our continued partnership with the committee and the industry in achieving greater results in the future”.

GACP Alarm Management Committee Chair, Chief Dan Flynn commented, “The Atlanta Police Department, being the major law enforcement agency in the state, is an excellent example of developing an effective alarm reduction program, and the committee commends Chief Shields and their leadership.”

AICC Files Comments Opposing Streamlining and Forbearance of Section 214 Requirements

AICCLogofullcolorOn February 16, AICC filed reply comments on the Commission’s Technology Transitions Further Notice of Proposed Rulemaking (FNPRM), concerning proposed changes to the rules in connection with the discontinuance of legacy voice service. The notice addressed (1) retirement of landline copper lines and (2) replacement of legacy services (i.e., traditional Plain Old Telephone Service, also known as “POTS”) with next-generation service, such as Voice over Internet Protocol (VoIP).

AICC urged the Commission to reject the streamlining and forbearance proposals outlined in the FNPRM and in the comments of Verizon and AT&T because they are not in the public interest.

AICC argued that the process to allow carriers to discontinue voice services should not be streamlined if there are alternative providers of voice services because entities offering services over fiber, cable and wireless networks, and IP-based services, oftentimes do not provide the same quality, reliability and functionality as the TDM-based services and legacy voice services on which consumers rely.

AICC stated that to be an acceptable alternative to legacy voice service, an alternative voice service should provide the same quality, reliability and functionality as the TDM-based services on which consumers rely.  To be functionally equivalent to a TDM-based service, the new service must be equivalent with respect to dialing, dial plan, call completion, carriage of signals and protocols, loop voltage treatment, decibel loss, jitter, dual tone multi frequency (DTMF) signal performance, compression and latency.  The service should meet these standards for the entire span of the connection, even when a call is routed to an intermediate provider in the call path.  It also should include twenty-four (24) hours of standby power supply capacity for communications equipment deployed in the field and twenty-four (24) hours of standby power supply capacity for communications equipment at the central office or equivalent facility.   In addition, a substitute service must support alarm signaling from premises, including medical alert or PERS systems and the ability for an alarm provider to reach a remote alarm system and control it as necessary.

AICC stated that the alarm industry has experienced serious issues in 2016 and 2017, when alarm signals were not completed in connection with Verizon’s fiber facilities or, possibly, an alternative cable network provider. AICC also discussed how alternative providers make changes to their networks that affect service reliability and quality on a regular basis- either by changing their own network parameters, for example, with respect to compression, or by using intermediary providers that do not meet the same reliability and quality standards. AICC also noted that Verizon sought to replace POTS service with a substandard wireless alternative, Voice Link, on Fire Island, NY, which was not capable of supporting alarm services.

AICC further argued that a carrier should not be able to rely on services provided by other providers to justify the discontinuance of legacy voice services because a carrier cannot know that services provided by another provider will meet the necessary reliability and functionality standards or ensure that an alternative provider will not change its service parameters.

AICC stated that the Commission should examine alternative services, provided by the discontinuing carrier and other providers, as part of the Section 214 discontinuance process to make a specific determination as to whether each such service meets reliability and functionality standards such that the public interest will not be adversely affected by the discontinuance of legacy voice services. Accordingly, the Commission should not streamline the Section 214 process as proposed in the FNPRM and the comments of Verizon and AT&T.

AICC also opposed the proposals urging the Commission to forbear from applying section 214(a)’s discontinuance requirements to carriers seeking to transition from legacy voice services to next-generation replacement services.  AICC argued that no showing has been made, as required by Section 10 of the Communications Act, that Section 214 approval is not necessary to ensure that the charges, practices, classifications, or regulations by, for, or in connection with that telecommunications service are just and reasonable; Section 214 approval is not necessary for the protection of consumers; and forbearance is in the public interest in all such cases.  Further, AICC argued that we know that every and all alternative voice service is not an adequate substitute for legacy voice services.  Accordingly, blanket 214 forbearance is not in the public interest and cannot be granted.

AICC also argued that if the Commission is asking whether Verizon, for example, should be able to discontinue its regulated legacy interstate voice services when it offers unregulated FiOS service, such a result would not be in the public interest.  AICC argued that many alarm customers rely on tariffed, legacy voice services in connection with their alarm services.  Importantly, interstate toll free services are oftentimes used to transmit an alarm signal from the subscribers on- premise alarm system to the alarm monitoring service.  Local exchange carriers should not be allowed to discontinue access to interstate services, such as toll free services, to their subscribers of regulated voice services.

–Contributed by Mary Sisak, AICC Counsel

 

 

Missouri City, TX is Live with ASAP

On January 23, Missouri City, TX became the 33rd PSAP in the United States and the 6th PSAP in Texas to implement the Automated Secure Alarm Protocol (ASAP) service. Missouri City is operational with Guardian Protection Service, Monitronics, Protection One, Rapid Response Monitoring, Tyco, and Vector Security. ADT is scheduled to go live with Missouri City iASAP-Concept1Dn February.

ASAP benefits PSAPs by reducing 10-digit phone call volume from alarm companies; reducing 9-1-1 processing time from minutes to seconds; and eliminating errors and miscommunications from voice calls. These benefits translate to improved public safety outcomes.

For more information on ASAP or to access ASAP resources (videos, webinars, training and outreach materials), contact asap@tma.us or 703-242-4670, or visit tma.us/asap.

TMA Member Webinar: Alarm Industry Operating Metrics – Best In Class

TMA-Signature-Webinar-logoTMA members, register now for Alarm Industry Operating Metrics – Best In Class on March 29, 2018 1:30 pm EDT and find out where your company stands in the industry. Register HERE

How does your operation measure up – what performance margins are you delivering? Join John and Chris Brady of TRG Associates to review Best in Class operating margins – central station margins, installation gross and net margins, costs to create metrics, service margins, G & A as a percent of revenues and others across the industry. We will discuss how to calculate these margins – what is included and what is not. Learn how your operation compares based upon your customer base size and mix of life safety services.

The webinar is presented at no charge exclusively for TMA members.

 

Amazon Technical Evangelist to Highlight TMA Technology Summit

CTOs, CIOs, Technical Directors of Monitoring Centers … Don’t Miss “Monitoring Center 2018: How to Modernize Your MTMA Tech Summit Logoonitoring Center for Omnichannel Customer Engagement”

Don’t let outdated technology hold you back!  Elevate your monitoring center, drive better business results and meet customers’ growing expectations by modernizing your facility. Learn about what types of technology (Speech Recognition for QC, text to speech, AI, etc) will help you break down your organizational silos and remove the limitations of legacy infrastructure.  Empower your operators to deliver consistent customer experiences at every touchpoint and across all channels within your organization.  Take back achievable solutions to update your infrastructure and learn about processes that are vital to support a personalized customer experience.

Join Randall Hunt, Senior Technical Evangelist and Software Engineer at Amazon Web Services in Los Angeles, for this session at TMA’s upcoming Technology Summit. Through his experienRandall Hunt Amazonces at SpaceX, MongoDB, AWS, and NASA, Hunt has dealt with a wide range of both business and technical issues across many different verticals and has a deep understanding of deploying large scale technical solutions to the cloud.

TMA Technology Summit Conference details and registration

TMA 2018 Annual Meeting Keynote Speaker Says Leaders Must Build Trust During Change

TMA is pleased to announce the keynote speaker for its 2018 Annual Meeting (October 13-17 in Palm Beach, FL). David Horsager, CEO and best-selling author of “The Trust Edge,” will present Build Trust or Die Amidst Change:  How to Build Trust, Lead Others & Grow Revenue Through Times of Transition.

“Change is constant – and the speed of business is faster than ever before,” says Horsager. “How do you build trust and keep things running smoothly during major business transitions or uncertain political climates? In this session, I’ll show leaders how times of change are the greatest opportunity to build trust and achieve business results in the face of uncertainty.”

Attendees will benefit from these key takeaways from Horsager’s presentation:

  • The single most important driver in communication during times of transition
  • How to accelerate decision making and keep momentum moving for those you lead

    David Horsager

    David Horsager

  • Why the “How” is more important than the “Why”

David Horsager, MA, CSP, CPAE is the CEO of Trust Edge Leadership Institute, national bestselling author of The Trust Edge, inventor of the Enterprise Trust Index™, and director of one of the nation’s foremost trust studies: The Trust Outlook™. His work has been featured in prominent publications such as Fast Company, Forbes, The Huffington Post and The Wall Street Journal. David has advised leaders and delivered life-changing presentations on six continents, with audiences ranging everywhere from FedEx, Toyota and global governments to the New York Yankees and the Department of Homeland Security. Get free resources and more at www.DavidHorsager.com and www.TrustEdge.com

The schedule and registration information for the TMA annual meeting, which will be held at the Eau Palm Beach Resort, will be posted soon on the TMA website.

TMA-Palm-Beach-2018-logo-(square)

 

What is TMA’s Technology Summit?

TMA Technology Committee Co-Chairs Steve Butkovich and Sascha Kylau share reasons CTOs, CIOs, and Technology Directors of monitoring companies should attend the TMA Technology Summit March 19-21 in Salt Lake City. Register at https://tma.us/tma-tech-summit/

TMA Members, Interested in Tax Breaks?

TMA will present our next Signature Series Webinar, Tax Breaks for TMA Members, on Thursday, March 22 at 1:30 PM EDT. Register now at https://attendee.gotowebinar.com/register/4019331114380284162 .

TMA-Signature-Webinar-logo Join TMA associate member alliantgroup for an informative session on the latest updates to powerful tax credits and incentives for companies within the security integration industry. Hear from alliantgroup’s technical director, Greg Knarr, as he walks you through the Research and Development (R&D) Tax Credit and why it applies to you, the latest changes to the tax code from the IRS and how you can qualify for these exciting credits and incentives. To date, alliantgroup has helped security companies uncover more than $73 million in credits and cash refunds.

The webinar is offered exclusively and at no charge to TMA members.

ESX 2018 Education Program Revealed

ESX has revealed its educational program for 2018! This Education Preview Brochure features details on the show’s 35+ seminars, main stage sessions, special events and experiences, exhibitors and more.

Preview the conference guide in the video below, then download your copy or request a mailed print version of the magazine at www.ESXweb.com/EDUpreview . #passionatesecurity

ESX Education Preview

ESX has revealed its educational program for 2018! This Education Preview Brochure features details on the show's 35+ seminars, main stage sessions, special events and experiences, exhibitors and more.Download your copy or request a mailed print version of the magazine at ESXweb.com/EDUpreview. #passionatesecurity

Posted by Electronic Security Expo – ESX on Friday, January 26, 2018