2018 Fall Ops

2018 TMA Fall Operations Management Seminar

November 5-7

Embassy Suites Dallas DFW Airport South
4650 West Airport Freeway
Irving, TX   75062

TMA’s 2018 Fall Operations Management Seminar will take place at the Embassy Suites Dallas DFW Airport South on November 5-7. (This year the program begins on Monday evening, rather than the traditional Sunday, in response to attendee feedback.) Registration will include a tour of ADT’s National Accounts Operations Center (NAOC) in nearby Irving.

Make your hotel reservation now at the special TMA rate

Registration Fee: TMA members $595; nonmembers $695

Register Now

Scroll down for the preliminary schedule. Updates will be posted as available.


Theme 2018: Team Building for Excellence in the Monitoring Center

Monday, November 5

Association Committee meetings:

  • 2:00pm – 4:00pm         ASAP Users & Technical Committee Meeting
  • 4:00pm – 6:00pm         Contract Monitoring Council

Opening Reception

  • 6:00 – 7:30 pm Ice-breaker Reception and Check In

Tuesday, Nov 6

6:00am – 7:15am        Breakfast at Leisure in Hotel’s Dining Area (For all hotel guests.)

8:15 – 8:30 AM           Check-In and Load Buses – Bus leaves promptly at 8:30 AM (Personal cars will need to make advance parking plans)

Ice-breaker activity on the bus; “Meet a new friend”

8:30 AM- 11:45 AM – Arrive at ADT NAOC and Check-in (5 groups of 25 people)

Return to hotel

12:00pm – 1:00pm      Lunch

 1:00 PM General Sessions:

1:00 – 1:10 pm                        Opening Remarks

1:10 – 1:30 pm                        What’s New, What’s It do?  Sponsors and Associates provide up-to-the minute information on new services and products in the industry

1:30– 2:30 pm             Session 1:        Team Building Essentials, Part 1

2:30 – 3:45 pm             Break

3:45 – 4:45 PM           Session 2:        Team Building Essentials, Part 2

5:15 – 6:45 pm            Proprietary Council Meeting

Wednesday, Nov 7

6:00am – 8:30am              Breakfast At Leisure in Hotel’s Eating Area (For all hotel guests.)

 General Sessions:

8:30 – 8:40 am                   Remarks of the Day

8:40 – 9:00 am                   What’s New, What’s it Do?

  • Roundtable Exchange – Table Reports

A highlight of the event is a 2-hour Roundtable Exchange session that allows all participants to “Come with a problem, leave with a solution!” All attendees will be surveyed in advance to stay focused on trending topics.

Past topics have included:

  • Performance Incentive Programs in the Monitoring Center
  • Best Practices for Employee Performance Evaluations
  • PERS in Action!
  • Specialized Training Techniques for Today’s Operations
  • Cybersecurity: Arming your Operators as your First Line of Defense
  • At Alarm Notification and Beyond… Interaction with PSAPs

12:00 – 1:00 pm Lunch

1:00 – 2:00 pm    Session 3: Strategies for Hiring and Retention

2:00 – 2:50 pm   Session 4: Performance Management; Case studies of successful programs

2:50 – 3:00 pm Break

3:00 – 4:00 pm   Session 5: Teambuilding Essentials, Part 3

4:00 – 4:15 pm   Closing Remarks

Schedule Subject to Change

Register Now