2018 Fall Ops

Train. Motivate. Advance.

Effective Leadership and Team Building for Excellence in the Monitoring Center

November 5-7

Embassy Suites Dallas DFW Airport South
4650 West Airport Freeway
Irving, TX   75062

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Ever wonder how you rate as a leader? What skills you should focus on to build your operational toolkit? Join your industry counterparts November 5-7 in Dallas for two days of interactive sessions that will focus on evaluating effective leadership and tackling the unique aspects of team building strategies in the monitoring center. Topics will cover leadership challenges with developing trust and managing conflict and will address how to develop team commitment, accountability and results through effective leadership and coaching best practices.  In addition, we will be including problem-solving discussions around general operations concerns that include ongoing hiring and retention and change management challenges. Plus, you’ll have the rare opportunity to tour ADT’s National Accounts Operation Center!

TMA’s 2018 Fall Operations Management Seminar will take place at the Embassy Suites Dallas DFW Airport South on November 5-7.

We listened to you last year and moved the travel date off of Sunday to Monday.  Because we have so much great information to share with you, we have expanded the opening reception on Monday evening to include a State of the Industry Report and a team building exercise.  Please plan your travel so that you can join us as we launch two days of leadership, team building and operations best practices.

Registration will include a tour of ADT’s National Accounts Operations Center (NAOC) in nearby Irving.

Make your hotel reservation now at the special TMA rate

Registration Fee: TMA members $595; nonmembers $695

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Featuring a Tour of ADT’s National Accounts Operations Center (NAOC)

  • Monday, November 5
    TMA Meetings; Opening Reception/Introductions/State of the Industry Report/Team Building session
  • Tuesday, November 6
    ADT NAOC Tour; Sessions; TMA Proprietary Council Meeting
  • Wednesday, November 7
    Roundtable Discussions and Sessions

Breakfast is available for hotel guests and lunch is included on Tuesday and Wednesday.

Monday, November 5

Association Committee meetings:

  • 2:00 – 4:00 pm         ASAP Users & Technical Committee Meeting
  • 4:00 – 6:00 pm         Contract Monitoring Council

Opening Reception/Introductions/State of the Industry Report/Team Building session (6:00 – 7:30 pm)


  • Reception starts at 6:00 pm – Program begins at 6:30 pm
    • Introductions: Kirk MacDowell – Event Facilitator
    • State of the Industry Report (latest on industry health, technology impact and other important metrics): John Brady, TRG Associates, TMA Education committee Co-Chair
    • Team building session: Dr. Diane Brescher (Leadership Expert)

    Pick up your badge to use as your ticket on the ADT NAOC Tour excursion on Tuesday morning

    Reception/Program ends at 7:30 pm

  • Note for those arriving after 7:30 pm:  Please pick up your badge and sign in at the TMA registration desk on Tuesday morning (desk opens at 7:30 am). Your badge will be your ticket on the bus.

Tuesday, Nov 6

6:00 – 7:45 am        Breakfast at Leisure in Hotel’s Dining Area (For all hotel guests.)

7:30 – 8:00 am           Late Check-In and Load Buses (7:50 am)– Bus leaves promptly at 8:00 AM (Personal cars will need to make advance parking plans)

8:15 – 11:30 am – Tour at ADT NAOC (5 groups of up to 25 people)

Return to hotel

11:30 – 12:30 pm      Lunch

12:30 pm General Sessions:

12:30 – 1:00 pm                    Remarks

Dr. Diane Brescher

The afternoon leadership and team building sessions will be facilitated by Dr. Diane Brescher, Global Learning & Development Thought Leader |Executive Coach |Facilitator| Learning and Development |Speaker

1:00– 2:00 pm             Session 1: Leadership Essentials:  Understanding the Impact of Your Leadership Style

Look at yourself in the mirror. What does a good leader look like? What does having a bad leader feel like? Understand the subtleties of how a leader impacts the workforce and take home small changes that can deliver a big positive impact by strengthening relationships through a common language, trust and better communication. Learn how to measure success and maintain a positive environment.

2:00 – 2:15 pm             Break

2:15– 3:15 pm             Session 2: Team Building Essentials: Conflict Management in the Workplace, Part 1

Good team chemistry and interpersonal styles can often lead to excellent collaboration as well as inevitable conflict. Learn critical steps to managing conflict and bring back successful methods to challenge your workforce to create a culture of accountability through healthy communication and by hiring the right people.

3:15 – 4:15 pm           Session 3: Team Building Essentials: Conflict Management in the Workplace, Part 2

Are your leaders holding people accountable for the right things?  Accountability and results go hand in hand.  Discover metrics that you can use to determine what success looks like on your leadership team and develop the organizational culture you want.

4:30 – 6:00 pm            TMA Proprietary Council Meeting

Wednesday, Nov 7

6:00 – 8:30 am              Breakfast At Leisure in Hotel’s Eating Area (For all hotel guests.)

General Sessions:

8:30 – 8:40 am                Remarks of the Day

8:40 – 9:00 am               What’s New, What’s It do?  Sponsors and Associates provide up-to-the minute information on new services and products in the industry

9:00 – 9:30 am               Session 4: Latest Trends in Marketing and Communications for Savvy Leaders

Presenter:  David Morgan, Co-Founder/Vice President, Security Dealer Marketing

Hear from a communications expert about what marketing channels work and find out which ones do not to make your security company stand out from the competition. Whether you are a dealer, an integrator or a manufacturer, learn more about the latest trends in how to generate in-bound marketing for your security company.

9:30 – 11:00 am              Roundtable Exchange

A highlight of the event is a 90-minute Roundtable Exchange session that allows all participants to “Come with a problem, leave with a solution!”  Topics were selected from past-attendee survey feedback and will include:

  • Leading in Times of Crisis
  • Operator Training Techniques for Today’s Operations
  • Delivering Consistent Customer Experiences through Personalized Communication
  • Coaching Operators for High-Quality Performance
  • Cross-training Millennials for Leadership Development
  • Two “wildcard” topics collected this month through an attendee pre-survey (Oct 29 submission deadline)

11:00 am – 12:00 pm Table Reports

12:00 – 1:00 pm Lunch

1:00 – 2:00 pm    Session 5: Strategies for Hiring and Retaining a High Functioning Team

Presenter: John R. Rose, President, National Employment Information Services

Address with your colleagues the continuing challenge of identifying, hiring and keeping top-notch performers engaged and happy.  Review the latest industry trends in hiring practices and the importance of a robust onboarding process.

2:00 – 2:50 pm   Session 6: Employee Coaching Strategies

Presenter:  Kirk MacDowell, President of MacGuard Security Advisors

Effective coaching is an art.  Keeping your employees motivated and challenged during times of stress can wear out the best of the best.  Learn how to implement proven strategies to keep up motivation to perform without burning out yourself and your team in an environment where a mistake can turn into a catastrophe.

2:50 – 3:00 pm Break

3:00 – 4:00 pm   Session 7: Teambuilding Essentials—Removing the Obstacles that are Holding You Back

Panel: Facilitated discussion and Q&A Session with monitoring company representatives

Developing the culture you want is not an easy task.  It involves picking the right leadership team, developing the right metrics, a strong environment of resiliency and willingness to step up in order to succeed and create value for your customers.  Change management relies on a commitment from everyone engaged.  This panel discussion will cover case studies of successful companies that have accomplished significant change in order to transform their business to stay in business.

4:00 – 4:15 pm   Closing Remarks/Event Feedback

Schedule Subject to Change

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