2016 Year in Review

Following are highlights from an eventful year. CSAA thanks our members for your support and participation!

January: At CSAA’s Long Range Planning Meeting, association leaders outline plans for branding, education, governance, standards, and ASAP initiatives.

January: Vivint Smart Home connects with the ASAP service, joining other national companies including ADT.

January: CSAA launches the Security Industry Calendar, a resource for all members of the security industry.

February: CSAA volunteers gather at CSAA headquarters in Vienna, VA for intensive collaboration on the revised Level 1 Operator Training Course.

March: The CSAA Standards Committee issues a call for volunteers to work on a remote station standard. Later in the year, the committee’s scope increases to manage UL and NFPA participation and review new/emerging monitoring technology standards.

April: CSAA member companies see results from an ASAP outreach program in New York that simultaneously engaged the majority of the state PSAPs through the state’s 9-1-1 association. After becoming convinced of ASAP’s value to PSAPs, the 9-1-1 association successfully lobbied state CJIS leadership to make ASAP compatibility a reality.

May: The newly-formed CSAA Technology Committee presents its first “Tech Talk” webinar, free to CSAA members. The committee’s goal is to inform members of rapid innovations in the market and how they may embrace the resources to protect and grow their companies.

June: CSAA members vote to change the name of the association to The Monitoring Association and adopt the mission “to advance the professional monitoring industry through education, advocacy, and public safety relationships.” The new name is planned to be implemented in March 2017.

June: CSAA members address needed changes to the membership structure, voting to establish new membership categories to expand our potential members and strengthen the association.

June: At ESX in Fort Worth, TX, Rapid Response Monitoring is announced as the Central Station of the Year in the CSAA Excellence Awards. Personnel from Vivint Smart Home and Vector Security, Inc. are also honored.

June: Chief Harlin McEwen receives the CSAA Public Sector Award for his efforts on behalf of the ASAP® program and FirstNet.

July: CSAA releases the Five Diamond Marketing Tool Kit to help certified companies use their designation for a competitive edge in the marketplace.

August: ANSI announces approval of the long-awaited update of the CSAA Confirmation and Verification Notification Standard (CS-V-01). It is designated as ANSI/CSAA CS-V-01-2016.

September: 142 companies in 162 locations earn CSAA Five Diamond® certification in 2016; the program is one of CSAA’s most highly-valued by members.

September: The Alarm Industry Communications Committee (AICC) passes a resolution allowing the alarm entities of the telecommunication companies to join the committee.

October: AICC releases the results of its fifth annual communications survey, revealing the tenuous albeit declining reliance on DACT and the continued rise of wireless.

October: The number of students who have registered for CSAA’s online training courses surpasses 24,000.

October: CSAA holds its annual meeting in Marco Island, FL. The second year of three years of “reimagining,” this conference featured a robust education program focusing on leadership, customer service, cybersecurity, and other business management issues. There was an increase of nearly 20% in the number of monitoring company members attending over the previous year.

October: Teresa Gonzalez of UCC is awarded the Stanley C. Lott Award, CSAA’s highest honor.

October: Joe Miskulin of State Farm is awarded the CSAA President’s Award.

October: CSAA launches the “Next Generation” initiative to engage young professionals.

November: CSAA holds its Fall Operations Management Seminar in Elizabeth, NJ.

December: CSAA’s Twitter followers have increased by 30% over December 2015.

December: CSAA announces plans for a virtual “Town Hall” for PSAPs, a technology summit, and a business development meeting in early 2017 in order to build on current ASAP momentum and increase its scope and implementation in 2017 and beyond.